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Paretti Jaguar Land Rover New Orleans - Service Center
Metairie, LA
397 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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397 Reviews of Paretti Jaguar Land Rover New Orleans - Service Center
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September 16, 2021
The customer service and communication was good. The normal annual service took 4 hours, which is to long for any customer without having a car loaner for the day. normal annual service took 4 hours, which is to long for any customer without having a car loaner for the day. More
by CEDRICMONTGOMERY
Verified CustomerEmployees Worked With
Service
September 16, 2021
This dealership is amazing. Everyone is extremely friendly and helpful. I am a lifelong customer. Craig & Lawrence are the best. I had so many issues and they helped me when they didn’t have to. They friendly and helpful. I am a lifelong customer. Craig & Lawrence are the best. I had so many issues and they helped me when they didn’t have to. They went above and beyond for me. I love this place! More
by WARDELL.PARKER
Employees Worked With
Lawrence
September 16, 2021
Service was awesome !Mr. Lawrence, communicated with me Service was awesome ! Mr. Lawrence, communicated with me throughout my service experience, and was very knowledgeable well as great customer servic Service was awesome ! Mr. Lawrence, communicated with me throughout my service experience, and was very knowledgeable well as great customer service, his personality made my experience less stressful. Thank you Mr. Lawrence & Paretti Jaquar Land Rover New Orleans! More
by McDonald.danielle
Employees Worked With
Mr. Lawrence in Service
September 16, 2021
I was having issues with my car in June so I made a service appointment. Earliest date available was 7/30 so I scheduled it. On 7/29 I received a text saying multiple techs were out ill and no loaner v service appointment. Earliest date available was 7/30 so I scheduled it. On 7/29 I received a text saying multiple techs were out ill and no loaner vehicles were available. I could not leave my car without having something else to drive so they offered me another appointment for 8/26. Upon dropping the car off at 8:30 that morning, I again was told there were no loaner vehicles, which defeated the purpose of me rescheduling my original appointment. I was upset but I left my car this time to be serviced because I was still having issues. Two days later, I heard Hurricane Ida was coming. I needed to get my car in order to evacuate. They had never started any work on it so I was able to pick it up. Update: I received a call from the head of the service department Richard Findley to resolve these issues. He immediately got to work and was able to have someone pick my vehicle up and leave me with a loaner vehicle in order to get my car serviced. Thank you again Mr. Findley for your exceptional customer service. More
by madameprice
Employees Worked With
Richard Findley
September 15, 2021
Paid 1700$ to resolve engine trouble light six days later it came back on due to hurricane ida we have not been able to return to dealer but we will it came back on due to hurricane ida we have not been able to return to dealer but we will More
by JBOURG1
Employees Worked With
Cody Jones
September 14, 2021
They were very attentive to our needs- and completed the work timely and communicated with us on all the steps that were needed to get the job done. Thanks work timely and communicated with us on all the steps that were needed to get the job done. Thanks More
by BZIMMER12
Employees Worked With
Erin and Casey in the service dept
September 11, 2021
The service I received was phenomenal, I was sad about a situation before I went there, but after I left with the service I received I left with a smile on my face. situation before I went there, but after I left with the service I received I left with a smile on my face. More
by antonette.johnson1
Employees Worked With
Ryan
September 11, 2021
My car stayed at Paretti for over a month and I picked it up 5 times and the light popped on 20 minutes after picking it up. It cost me thousand dollars later. I feel it was a trial and error type of repair. up 5 times and the light popped on 20 minutes after picking it up. It cost me thousand dollars later. I feel it was a trial and error type of repair. More
by Byramstyle68
Employees Worked With
Craig and Marlen
