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Paretti Jaguar Land Rover New Orleans - Service Center

Metairie, LA

4.3
400 Reviews

400 Reviews of Paretti Jaguar Land Rover New Orleans - Service Center

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April 03, 2023

They are quick, they value my time and communication is great. Always Wonderful customer service experience. More

by AMANDAMCNEELY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey O'neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2023

I gave a 4 star because it took 2 days just to change a battery, and the staff is eeallt not that friendly or approachable. Smile range rover team it goes a long way. More

by GISELLETERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey O'neal
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2023

It took months to get an appointment. Once your car is out of warranty, you don’t get a loaner. Once they had my SUV, they took a week to fix it. More

by MJJENKINS_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey O'neal
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2023

Everyone in service was a pleasure to work with. Very caring Very helpful Would say Paretti is the best. More

by GEMELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie
March 29, 2023

Dealership was helpful and accommodating . So, thankful to the service dept for not only fixing the problem but providing a loaner for the entire time . Really appreciate it!!! More

by MELISSAC115
Recommend Dealer
Yes
Employees Worked With
Casey O'neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2023

It took about 2 months to be able to get an appointment. When my appointment date came, I was told that it would take about a week for a technician to look at the car. That made no sense. Why not schedule p More

by pradelet
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey O'neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlen Martinez-Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Czaplinsk
March 27, 2023

Erin is the best. Her customer service is outstanding. She always go above and beyond More

by BDB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlen Martinez-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Czaplinsk
March 23, 2023

I had appointment at 9 am to pick up a fob and have a tire changed. I was told that it would take around two hours for both. Early afternoon I called and was told the car would not be ready until around More

by OLDS72G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marlen Martinez-Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2023

Excellent service and very courteous. It was a pleasure to work with Marlen, she had my vehicle in and out of service in short time and the new waiting area is awesome as well !!! More

by JOHNTOUCHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlen Martinez-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2023

Casey did an excellent job and i will continue to use them. Thank you very much. More

by ANDREW@SCHWINGLAW.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey O'neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Paretti Jaguar Land Rover New Orleans responded

That’s great news and we appreciate your business I will let my Service Advisor how good of a job he’s doing. Please be on the lookout in your email for the most important survey from Jaguar Land Rover all 10’s is how we grade our Advisors . Thank you again Craig Connelly