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Paretti Jaguar Land Rover New Orleans - Service Center

Metairie, LA

4.4
397 Reviews

397 Reviews of Paretti Jaguar Land Rover New Orleans - Service Center

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November 16, 2021

Maintenance service was delayed 3 months. No loaner was available. Took 9 hours for 4 hours job. New building was nice. More

by SHAKUMJAIN2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lawrence Banks
Nov 22, 2021 -

Paretti Jaguar Land Rover New Orleans responded

We are in the process of adding more staff to make simple services quicker and more time friendly for our guest. I am sorry it took us so long to get you scheduled in but I can assure you we are adding new process to make things go smoother in our service department. I hope we have the an opportunity to continue to service your vehicle, thank you for your patience during this staff shortage. Thanks Cody Jones sales manager 504 456 7555

November 16, 2021

I called multiple times to get an appointment and I could not even get through to a service representative. When I finally reached someone at first I was told that I could not get an appointment quickly, bu More

by FINN0
Recommend Dealer
No
Employees Worked With
Marlen Martinez-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2021

I enjoyed my experience very much, the staff was very professional, friendly, and helpful with everything More

by ZIGGYDECASTRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Findley
November 15, 2021

Casey helped get my car in that day for service after not being able to get through by phone, website or email . Service was fast once car was in . More

by ASH_BRIGHT
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey O'neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2021

Excellent communication with Marlen.She was very friendly and knowledgeable. Keep me updated about service details. More

by JENHALLEYN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlen Martinez-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2021

I spoke with Marlen on the phone and she had my car picked up right away and the work was completed promptly. The car was returned with no hassles what so ever. I'm glad we made our Jaguar purchase a More

by WHKELLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TREY HOWLAND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlen Martinez-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2021

Great service and really good customer service. Definitely recommend this dealership. Tracy was so awesomr More

by MURIELDUGGINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Moses , Lawrence Banks
November 12, 2021

Marlen was friendly, informative, and responsive. My car was ready when she said it would be. Great customer service! Also, all of the Service staff that I came in contact with on this visit were friendly a More

by RDOUCET0510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlen Martinez-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2021

I am happy with the work done and the roadside service. Communication once the car was in your hands should be improved. I had a great deal of trouble getting the initial info on my car. More

by POPPASAUK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlen Martinez-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2021

Service department was very efficient and friendly. The new dealership is very clean and welcoming More

by ELIZABETH.ABERNATHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Connelly
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