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Paretti Jaguar Land Rover New Orleans - Service Center

Metairie, LA

4.3
401 Reviews

401 Reviews of Paretti Jaguar Land Rover New Orleans - Service Center

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January 10, 2022

My car is still not fixed after being there for over 2 weeks. I drove 2.5 hours Friday to pick it up and another 2.5 hr home. I am waiting on a call to see what will be done. More

by FONTENOTANNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lawrence Banks
January 06, 2022

Staff was friendly & courteous. They were very patient, helpful & knowledgeable. Great experience!! Casey was great, made everything easy. More

by CHBARNETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey O'neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Paretti Jaguar Land Rover New Orleans responded

Good day, This is Paretti Jaguar Land Rover New Orleans , we would like to thank you for taking the time to answer the DealerRater survey, it truely means the world to our sevice team's managment to have this feedback, this will trigger the Manufacture's survey, which you should be receiving an invitation to fill out shortly, please check your email and if you have any questions do not hesitate to reach out to your Service Advisor or any member of our managment team for assistance or any concerns you may have with your vehicle repairs process. Thank you for being the best part of the Paretti family. Stay safe! Craig Connelly craigc@paretti.com 504-456-7562

January 06, 2022

Great customer serviced. Fast and efficient! Casey expedited the service and recall to be completed within 2 hours since a loaner was not available. Under promised and over delivered. More

by ELSA.DUET
Customer Service
Recommend Dealer
Yes
Employees Worked With
Casey O'neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Paretti Jaguar Land Rover New Orleans responded

Good day, This is Paretti Jaguar Land Rover New Orleans , we would like to thank you for taking the time to answer the DealerRater survey, it truely means the world to our sevice team's managment to have this feedback, this will trigger the Manufacture's survey, which you should be receiving an invitation to fill out shortly, please check your email and if you have any questions do not hesitate to reach out to your Service Advisor or any member of our managment team for assistance or any concerns you may have with your vehicle repairs process. Thank you for being the best part of the Paretti family. Stay safe! Craig Connelly craigc@paretti.com 504-456-7562

January 04, 2022

Service guy was easy and professional .Loaner car, Service guy was easy and professional . Loaner car, called me and kept me in the loop. More

by MARK@VILLERESFLORIST.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lawrence Banks
Jan 06, 2022 -

Paretti Jaguar Land Rover New Orleans responded

Mr. Mark, Thank you for these kind words about your service experience! We strive hard on improving our service department. These comments show that the future is bright for our department. Happy New Year, we look forward to continue to provide you a premium service experince Thanks Cody Jones Sales Manager 504 456 7555 cody@paretti.com

December 28, 2021

This is the best dealership in New Orleans!! The staff here treats you like family! Any issues I have are addressed and resolved IMMEDIATELY!!! Will be purchasing all vehicles from here in the future! More

by Pamela Parker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey O'neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlen Martinez-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Connelly, Lawrence Banks, Erin Czaplinsk
Jan 06, 2022 -

Paretti Jaguar Land Rover New Orleans responded

Ms. Parker, WOW WHAT A GREAT REVIEW!!! Thank you so much for these kind words, we are striving hard to provide everyone this type of experience. We look forward on providing you this service in the future as well Thanks Cody Jones Sales Manager 504 456 7555

December 22, 2021

I was at the Dealership for three hours for service and I was at the Dealership for three hours for service and the building was cold. More

by Judyyoung524
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marlen Martinez-Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2021

Everything you would want in a dealership, or any service provider: accessible, responsive (by phone or electronically), efficient and professional. Their promised turn time is always met. More

by JMYERS12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey O'neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlen Martinez-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Czaplinsk
Jan 06, 2022 -

Paretti Jaguar Land Rover New Orleans responded

Thank you for this great review. Seeing this type of review shows how hard our service team works each day.. We will continue to provide you this service in the future. Thank you Cody Jones Sales Manger 504 456 7555

December 20, 2021

Although there was an excessively long wait for a service appointment, the customer service from ALL involved in the service department is first class. They are a pleasure to deal with. Thank you! More

by girlinaconvertible
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey O'neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlen Martinez-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Czaplinsk
Jan 27, 2022 -

Paretti Jaguar Land Rover New Orleans responded

Good day, This is Paretti Jaguar Land Rover New Orleans , we would like to thank you for taking the time to answer the DealerRater survey, it truely means the world to our sevice team's managment to have this feedback, this will trigger the Manufacture's survey, which you should be receiving an invitation to fill out shortly, please check your email and if you have any questions do not hesitate to reach out to your Service Advisor or any member of our managment team for assistance or any concerns you may have with your vehicle repairs process. Thank you for being the best part of the Paretti family. Stay safe! Craig Connelly craigc@paretti.com 504-456-7562

December 17, 2021

Dealership texted saying car was ready and when I got there it had not been thoroughly checked out. Light bulb was still out and when checked out found out that the whole headlight had to be changed, wh More

by MSDIONNE01
Recommend Dealer
No
Employees Worked With
Marlen Martinez-Harris
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2021

I love the atmosphere, it’s very warming and customer service is so pleasantly awesome. More

by DEBBIESUEG07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Findley, Erin Czaplinsk
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