Paretti Jaguar Land Rover New Orleans - Service Center

This dealership used to be a joy to visit. I have been dealing with this place for the past 2 years because of a Transmission overheating light on my vehicle. I left raving reviews for the pre I have been dealing with this place for the past 2 years because of a Transmission overheating light on my vehicle. I left raving reviews for the previous staff. The first time it came on they told me I needed a new motor. They kept my truck for 8 months. That was $21k out of pocket. Motor replaced. 2 weeks later light came on again. Same light. Transmission overheating. Now they tell me I need a new transfer case. $8k. Kept my truck 3 months. Transfer case replaced. 3 weeks later light came on again. Transmission overheating. Brought it in, they said nothing was wrong. Next week truck shut down in traffic. Transmission overheating. Towed the truck in. Kept it for 5 months. Now I need a new transmission. Transmission replaced done. 2 DAYS LATER LIGHT BACK ON. Transmission overheating. I just cried. When I called the new service manager, Matt and asked him What does he recommend I do at this point he said ‘oh uh, I don’t know. I guess you can bring it in and we can check it out’ Not I’m sorry that this happened to you and I will do my best to make sure this problem is resolved. Nothing. Instead he made me feel like I did something wrong. He spoke to me as if I was stupid. To the point where I refuse to ever ask him another question or deal with him period. I left messages for Mike Rase, who is the owner, who never called me back. A manager Nate called and tried to help but my life is hectic and I couldn’t get my truck in when he wanted me to so he got upset with me as well. The old manager, Craig Connely and Erin? Would never treat me like this. Letting them go was a huge, huge mistake. I went from loving this place, even tho they had my truck for over a year and a half , to not ever wanting to go back. Especially with the new service Manager Matt, who is clueless. I’m scared to bring my truck here again which is why I called the owner to see if maybe I could bring it to another service center but that didn’t do any good either. So I guess I’m SOL. More

Danielle was very helpful and updated me with information regarding my car during service! Always responded to my phone calls! regarding my car during service! Always responded to my phone calls! More

Everyone was very curious and helpful. The service to my truck was good. Expensive but good. The use of the ride share was a great perk. The service to my truck was good. Expensive but good. The use of the ride share was a great perk. More

Every time I visit this dealership, the staff is always pleasant. They acknowledge me when I pull up and offer quality service. pleasant. They acknowledge me when I pull up and offer quality service. More

No service no returned calls. Have my car for 2 months. So sad having bought 3 Jaguars from this deslership Have my car for 2 months. So sad having bought 3 Jaguars from this deslership More

My service person was Casey O'Neal. He was very professional and helpful. He kept me in the loop throughout the day as to when it might be available for pickup. Very courteous and mad He was very professional and helpful. He kept me in the loop throughout the day as to when it might be available for pickup. Very courteous and made my day of service not stressful at all. Great job Casey to you and your team. More

Casey our Service Associate is amazing, He always goes above and beyond, he always make sure our vehicle is well cared for. above and beyond, he always make sure our vehicle is well cared for. More

I had my car serviced this week. The women who work in the service department were AMAZINGLY helpful!! Thank you ladies! The women who work in the service department were AMAZINGLY helpful!! Thank you ladies! More

Horrible service dept. 2nd time there only because no one else can perform certain repairs. Typically a 2 month wait and might refuse you for service. Wanted to trade to g 2nd time there only because no one else can perform certain repairs. Typically a 2 month wait and might refuse you for service. Wanted to trade to get a newer Jaguar but will never take a chance with dealing with them again!! More

First and foremost Craig Connelly, the Service Manager, does and excellent job of training his employees and running the Service Department. Marlen, my service advisor, and her expert team of skilled techn does and excellent job of training his employees and running the Service Department. Marlen, my service advisor, and her expert team of skilled technicians are the best in class when it comes to troubleshooting issues and providing superior customer service at a fair price. Marlen pays attention to my needs and is great at communicating with me every step of the way and advising me accordingly. I have options when it comes to the vehicle that I drive and I choose to drive a vehicle from Paretti solely based on the respect that my friends at Paretti show me when I'm there. More