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Paretti Jaguar Land Rover New Orleans - Service Center

Metairie, LA

4.3
401 Reviews

401 Reviews of Paretti Jaguar Land Rover New Orleans - Service Center

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February 14, 2022

They kept my car for two weeks and didn’t even offer a loaner. Also never kept me updated on my vehicle progress More

by Bspears
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Casey O'neal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marlen Martinez-Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Czaplinsk
Feb 16, 2022 -

Paretti Jaguar Land Rover New Orleans responded

We are so sorry we didn't provide you a loaner. The auto industry has experienced a huge vehicle shortage to a lack of chips.. This has made a huge impact to our loaner fleet. I hope the next time we have the privilege's of servicing your car we have a flock full of loaners. Thank you Cody Jones Sales Manger 504 456 7555

February 14, 2022

I had my car service and everything was wonderful. The waiting area was comfortable and the coffee was delicious. More

by BRADFORDBROOKS7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Czaplinsk
February 12, 2022

I was treated well. It was a different vibe when I was stranded but roadside stay with until i was up and running again. More

by TTORIANE703
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey O'neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2022

New facility is very nice. Customer service representatives were very professional. Even got me a Lyft to get home. More

by LARNCEHICKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Connelly
February 10, 2022

Service reps were wonderful. Scheduling was easy and efficient! Everyone is very friendly. Thank you! More

by Geri
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marlen Martinez-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Paretti Jaguar Land Rover New Orleans responded

Good day, This Paretti Jaguar Land Rover New Orleans, we would like to thank you for taking the time to answer the Dealerrater survey, it truly means the world to our service team's management to have this feedback, this will trigger the Manufacturer's survey which you should be receiving an invitation to fill out shortly, please check your email and if you have any questions do not hesitate to reach out to me Thank you Craig Connelly 504-456-7562

February 10, 2022

Marlen, my service advisor, was most helpful and patient with me and the updates she provided were timely and helpful. The vehicle was repaired as promised and returned looking like new. Absolutely satisfie More

by DMCCOY6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlen Martinez-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2022

HORRIBLE!!!No communication. Kept my car forever and kept saying they working on it to find out they have not even started on it. They have my Range Rover more than I have it.. Would never buy this car again More

by Michmel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Casey O'neal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lawrence Banks, Erin Czaplinsk
February 08, 2022

Easy to make an appointment online. Service was quick and competent. Waiting room has a good coffee machine with good space and comfortable chairs. More

by ALISOND898
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey O'neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2022

Very pleased with my service. They kept me informed about the progress of my repairs. More

by piercdd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey O'neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2022

Staff is Very responsive to my calls. Work was completed on date promised. Service department was courteous and great to deal with. More

by coleladner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TREY HOWLAND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lawrence Banks
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