Paretti Jaguar Land Rover New Orleans - Service Center

I waited over a month to get an appointment in June. Car making squeaking noise under hood. Two days before the appointment I was contacted stating they had to cancel my appointment because they had ove Car making squeaking noise under hood. Two days before the appointment I was contacted stating they had to cancel my appointment because they had over 100 cars sitting in the lot that had not been serviced and that my car would sit. They told me the only way to get my car seen quick was to have my car towed in. My car was drivable so why would I pay to have it towed in. They told me the next appointment was not until two more months out (Aug). I asked what was the recommendation since my car was squeaking and was under warranty. I was told I could bring it somewhere else because the next appointment was two months out. I try to get all services through the dealer and felt if I took it somewhere else and something happened my warranty would not cover because it was not Land Rover parts. Eventually, several lights came on while waiting for the two month away appointment. I had the car towed in. I asked for a loaner car and was told they did not have any and Entreprise Rental (the one they deal with) did not have any. I was told to call back in 4 days to see if anyone returned one. I was supposed to go 4 days without a car. After me fussing I received a call they miraculously found a rental at Enterprise. I have a Range Rover SUV. I was told they would only pay for a Nissan Altima. I spoke with the LR Service Manager Craig who told me they would not pay for a car that was compatible to my SUV and I had to take the smaller car or pay for an upgrade myself. The next unprofessional issue was everything was by text. No one called to explain what happened to my car I was only sent a price list with what was needed. I had to take it upon myself to research the parts listed to find out what was the issues with my car. Better service would have been for a technician to call me to explain what was found wrong with the car and explain what parts needed to be replaced and their functions. Marlen did immediately respond to all text messages to answer some of my questions. I have had ongoing issues with this particular service department. The worse was when a rat ate through my backseat while my car was in for service. This was not this appointment and happened about a year or so ago. Unfortunately, this is the closest one to my house and I continue to have ongoing issues. I am at the point of just wanting to get rid of my car due to service department issues. More

Service was subpar. Ordered a part, went in to have it installed and they had used it on someone else. Ordered again, scheduled an appt for there and they asked me to co Ordered a part, went in to have it installed and they had used it on someone else. Ordered again, scheduled an appt for there and they asked me to come back 6 hours later so the y could check to see that the trim didn’t warp during shipping. So bizarre and so inconvenient. More

Marlen is fantastic! She is very attentive always keeping in touch with how the progress is going. She makes things so easy and it’s always so friendly. She is very attentive always keeping in touch with how the progress is going. She makes things so easy and it’s always so friendly. More

Marlen did a great job of communicating the work, the rationale and setting clear expectations on the timeline. She was attentive and always a pleasure to interact with. rationale and setting clear expectations on the timeline. She was attentive and always a pleasure to interact with. More

After having a distinctly negative experience in May, Craig Connelly contacted me on two separate occasions. The first call secured knowledge of the visit and encountered problems. The second call from Craig Connelly contacted me on two separate occasions. The first call secured knowledge of the visit and encountered problems. The second call from Criag was to discuss the options of rectifying and fulfilling the service that was agreed to but not performed on my vehicle during the May service. This second call led to an additional appointment. On my June 22nd visit, my tires were rotated, and my vehicle was washed and cleaned beautifully, even the buffing out of a few light scratches. I was very pleased and believe that Craig should be commended for his determination to first secure information as to the events in May and then, as service manager to make every effort to uphold the high standard that has been associated with the Jaguar dealership. Also, Marlen Martinez-Harris manner was polite and courteous, providing a totally different experience than the one that I had encountered in May. She was excellent. After my May experience, I would always prefer to work directly with Craig to secure correct information and proper service. I hope that this survey is helpful. Please feel free to contact me if further information is needed or desired. More