Paretti Jaguar Land Rover New Orleans

Casey did an absolutely amazing job taking care of my cars repairs and coordinating times. cars repairs and coordinating times. More

This company is a rip off they act like they fix ur problem then its the same problem and want u to pay again problem then its the same problem and want u to pay again More

The dealership itself is nice but the service department is an absolute joke. Went for 2 new tires after hitting a pothole and stated as such. 3 visits later they finally figure out the reason for steering is an absolute joke. Went for 2 new tires after hitting a pothole and stated as such. 3 visits later they finally figure out the reason for steering wheel vibration is a bent rim. Wouldn’t that be a common check after coming in for a pothole? Poor communication from service advisor, lead times for getting anything done is extended. No loaner vehicles ever available. Stay away from this place. More

For whatever reason, my appointment was not on the schedule. Coming from Franklinton, I surely didn’t want to have to come back. It did take a while, but they worked me in and fixed my issue in the sa schedule. Coming from Franklinton, I surely didn’t want to have to come back. It did take a while, but they worked me in and fixed my issue in the same day. I was updated with the progress periodically throughout the time by the service manager. I was extremely pleased with how they handled what could have turned into a bad situation. More

Dealer refuses to work with my extended warranty. They explained me it is the owner’s policy not to work with other extended warranty other than the one they sell. This will definitely affect my decision explained me it is the owner’s policy not to work with other extended warranty other than the one they sell. This will definitely affect my decision when buying another car. It will definitely not be a Jaguar. More

The service department has terrible communication skills. It took 11 weeks to get a sensor changed that I was told would be a couple of days. Only after much back and forth and asking for a manager was my is It took 11 weeks to get a sensor changed that I was told would be a couple of days. Only after much back and forth and asking for a manager was my issue resolved. This is my first and last Jaguar. More

I called to make sure the car was ready. Said it was and I asked was it washed and of course they reassured me it was washed. I get there and it was not. I waited while it was washed 30-40 min. I'm gue I asked was it washed and of course they reassured me it was washed. I get there and it was not. I waited while it was washed 30-40 min. I'm guessing you can understand how frustrating that is. But I love the car. Break pads and rotors for front and rear with 20k miles on them is outrageous. still can't get over that one. 5 star because I wouldn't want your rating to go down because of this. More

Lawrence is soooooooo amazing. He always go a extra mile to put a smile on his customer face. I rate him as a 10!!!! to put a smile on his customer face. I rate him as a 10!!!! More

The service was outstanding but just frustrated that had I not asked for a “favor” the appointment would have been in December. The sensor for the cruise control (broken 3x in past 9 months) is in a dumb p I not asked for a “favor” the appointment would have been in December. The sensor for the cruise control (broken 3x in past 9 months) is in a dumb place - the front bumper. Whether I contributed to this or not I can’t say. But parts take a month. Then I asked for repairing minor damage to the bumper and my appointment is March 1. Doesn’t reflect the quality of the service, but it surely does the customer frustration on a $90K SUV. More