Paretti Jaguar of Baton Rouge - Service Center

Paretti Landrover provides consistently pathetic service. It is disheartening that the overpriced Landrover vehicles experience a disproportionate amount of annoying service related issues and are so reliab It is disheartening that the overpriced Landrover vehicles experience a disproportionate amount of annoying service related issues and are so reliably unreliable. But Paretti service adds insult to injury with their cavalier and often flippant attitude towards their customers. Compounding their arrogance is the apparent incompetence by their service techs who either don't care or don't know how to repair their own brand of vehicle. Sad but true, it has taken me two Landrovers to learn my lesson...the Paretti sales department is fantastic, but their Baton Rouge service department stinks!! No real surprise that while driving home today after having a $1,400 fuel pump replacement done by Paretti, the check engine light came on. Of course, it's Friday evening and they are closed now. Hmmm...I wonder if this has anything to do with them refusing to provide me with the old part they claim was changed... More

I recently bought a 1996 Jaguar XJ6 Vanden Plas. The battery went dead and there was no way to get into the trunk, as the key did not work. I needed to get into the trunk and jump-start it, or find anot battery went dead and there was no way to get into the trunk, as the key did not work. I needed to get into the trunk and jump-start it, or find another way to. The local Ford dealership gave me the number to Import One. I called Import One and the man that I spoke to helped me to the best of his knowledge, and recommended that I call Paretti. I did so, and spoke to the receptionest who told me that the the mechanic, Jason, was busy. I got a call ten minutes later from Jason and explained my problem. He was friendly about it, but told me that I had no way of getting into the trunk, or jump-starting it for that matter. As a last resort, I called the previous owner. He told me that I could jump-start it, doing so by locating the fuse box above the left front wheel, doing this, that, etc. It worked. I am disapointed that I was lied to by the mechanic. I will NEVER do business at Paretti. More

I am taking the time to do this rating because of the extreme kindness and professionalism that I received from Scott Hilbun, the service manager. I was out of time and had an immediate situation, and S extreme kindness and professionalism that I received from Scott Hilbun, the service manager. I was out of time and had an immediate situation, and Scott just handled everything for me so well. Could not be more pleased with Scott and his service team. I highly recommend this dealer. More