Paramus Hyundai - Service Center

DO NOT SERVICE WITH ANNIE AT PARAMUS After dealing with service advisor Annie, I will never ever ever do business with Paramus Hyundai again! The woman has an attitude problem. Definitely After dealing with service advisor Annie, I will never ever ever do business with Paramus Hyundai again! The woman has an attitude problem. Definitely does not want to go above and beyond for the customer. She speaks at you and not to you. I got so fed up I pulled my car out of service. It's a shame because last time I had such great service there, but Annie changed all that!!!!! LONG STORY SHORT.... DO NOT SERVICE YOUR VEHICLE WITH ANNIE AT PARAMUS HYUNDAI!!! More

Horrible Experience My mom purchased a Hyundai Tucson 2017 on October 2017. On December 8th 2018 this Tucson broke down because of Engine Failure. The car has now been in My mom purchased a Hyundai Tucson 2017 on October 2017. On December 8th 2018 this Tucson broke down because of Engine Failure. The car has now been in the Paramus Hyundai location for more than 30 days. My family has yet to receive an estimated time of repair. I have called the service manager 3x this week and left numerous messages and she has yet to return my calls. Under the NJ lemon law, if a car is 20 days or more in a shop for repair it is considered a lemon. I am very disappointed in this whole ordeal and even more disappointed in the way it has been handled. I have never experienced such poor customer service. I would never recommend Hyundai to anyone. The level of compassion and understanding is deplorable. I wouldn't wish this experience on my worse enemy. Imagine, working so hard to buy a new car and being without the car for more than a month? More

Poor, unprofessional service I used to service my car at Paramus Hyundai. I always leave the car clean and shiny and always get it back dirty. With oily handprints on the body, I used to service my car at Paramus Hyundai. I always leave the car clean and shiny and always get it back dirty. With oily handprints on the body, stains of liquids under the hood, footprints and handprints inside. But last time (beginning of January) they also scratched the body during service. I immediately reported it to manager, She promised to contact me and repair the damage. Almost 4 months later she still did not contact me and damage is not repaired. Cheap, unprofessional, unfriendly service. Keep away from Paramus Hyundai. More

Horrable service I am so Upset I past Monday April 9 2018 in this place! I spoke whit Service advisor Viviana Perez and another lady Katerina i forget last name: She told me to sen I past Monday April 9 2018 in this place! I spoke whit Service advisor Viviana Perez and another lady Katerina i forget last name: She told me to send my car in shop and wait for my service. Really I come for one vechicle light -{to check and replaced} light after see any wrongs- change the Socket for bulb wires and bulb. She say You should be stay 1h to be fix my problem really. I stay Nearly 3h to come one Tech to say he no see any wrong. For me he no try to find the problem at first time !!! I told him My light couple times work couple times no. I think he visual inspect my light were is no real nothing.He told me after I am ready he should be change my bulb he say price 4.95 no everything more !!! Labor for this 2 min job is 45$this is unacceptable. Katerina no show me Total payment to take my decision. She Skip at me price for replace this bulb !!! I loose 3 hours-- 56.19$ and Unhappynes to this job really is no done correctly . I am no trust people were try to play and no professional fix the problem at first time.I don`t believe This PEOPLE MORE!!! SORRY BUT I NO RECOMMEND ANY my Friends to fix them cars here!!! More

Poor customer service We had a bad experience at Paramus Hyundai on Saturday. John Hyland, General Manager of the Eastern Region of Hyundai got Christopher Huysman from Hy We had a bad experience at Paramus Hyundai on Saturday. John Hyland, General Manager of the Eastern Region of Hyundai got Christopher Huysman from Hyundai in touch with us when we were having issues with our recently purchased Hyundai Sonata. We may have tapped our front car bumper gently against a parking stop at our condo and the front car bumper fell apart. It seemed to me it was made crappy. Chris made an appointment for Paramus Hyundai to see our car bumper. We moved our schedule around to come to Paramus Hyundai. We waited a while and before we even had a chance to say practically anything, a Khariana Cruz at the service desk told us the bumper damage was not covered by warranty. It was very antagonistic trying to speak with her and we spoke with her for no more than a minute or two. She didn't even seem to care that we were sent there by Hyundai corporate. As we were leaving Hyundai, someone from Paramus Hyundai called us and asked if we are coming for our appointment. I told her we were there and about my experience with Khariana Cruz. I told her I was going to tell Hyundai corporate about it. She said she'd get back to us which she did not. Things were very disorganized at Paramus Hyundai based on our experience there. This was the 2nd bad experience for us at Paramus Hyundai. When we started looking at Hyundais and went in for a test drive, we were just told to look outside. We emailed Paramus Hyundai and Hyundai Hdqtrs about our issue. I saw on Yelp under Paramus Hyundai. See other reviews here and at consumeraffairs.com/auto… Consumer Alert A number of positive reviews for this business originated from the same IP address. Our automated recommendation software has taken this into account in choosing which reviews to display, but we wanted to call this to your attention because someone may be trying to artificially inflate the rating for this business. More

Do Not Lease a Hyundai This is my first lease (my 3rd Hyundai). I will never lease a Hyundai again! I thought I understood the lease process and after a flat tire realized I This is my first lease (my 3rd Hyundai). I will never lease a Hyundai again! I thought I understood the lease process and after a flat tire realized I am renting a vehicle but am fully responsible for all items that I was responsible for while financing my prior cars. I was told leasing is different. I was told wrong. So a vehicle with 6,000 miles has a flat and it’s a $210 repair. The costs of service at this dealership are very expensive. An oil change with a 50.00 coupon cost me over 50.00. I’ve checked around at other dealerships at this point and now see what a bad deal Hyundai offers. Most other dealerships offer free oil changes, tires, etc when a vehicle is leased (some even for the first five years of financing). The sales staff are friendly, but the service and prices of services are below par. I won’t bring this vehicle back to this location even for service. When the lease is completed, I’ll get a better deal. I had wanted to stay loyal to Hyundai as the cars have had good service on my prior vehicles. While I believe Hyundai Paramus to not really be too concerned, I will not be doing any further business with Hyundai. More

Frustrated! Possible Mis-diagnosed costing $1000 Very frustrating experience recently!!!! I feel our vehicle was misdiagnosed which resulted in a repair that cost me almost $1000 for something that Very frustrating experience recently!!!! I feel our vehicle was misdiagnosed which resulted in a repair that cost me almost $1000 for something that should have been covered by the warranty, and/or extended warranty that was purchased. My family has been customer of the dealership for many years, purchasing, I believe, about 9 vehicles (7 were new,and the others pre-owned). In April, we had our Vera Cruz in for service and one of the items we had it in for was a knock. Was happening in a variety of situations (turning, starting from a stop, even at a constant speed) and I feared it was the transmission. The diagnosis was worn axle spacers. this is not covered under warranty they said and was told that this was not a safety issue if not repaired, just would hear this knock. Repair would have been 2-300 for the replacement kit. I was not sure I wanted to pay for that repair and was still not convinced this was the issue. July, I decided for a second opinion and went to an independent mechanic to diagnose. I explain what the dealer diagnosed and when we told him axle spacers, he seemed surprised. he got it up on lift and the first thing he saw that was causing the noise was a torn axle boot. The boot did not seem to be dry rotted and the vehicle never being driven in off road or hazardous conditions to cause this. Plus how did the dealer not find this. This is serious and can lead to the joint failing and be a major safety issue. Went back to dealer and explained what was now found, and when they reviewed, found that both front axles had torn boots and needed to be repaired. We were told that these axle repairs are not covered under warranty since exterior factors caused the tears. Again, there is nothing that should have led to exterior factors given how the car had been driven. Even one of the service folks there was surprised to hear of a torn boot since they are really heavy duty rubber. After discounts to help with cost, it still came to almost $1000. They even did submit to Hyundai Corp for Warranty Coverage and was reject for the reasons mentioned. Because it was rejected and reviewed, Hyundai will not review again. I have explained, at the time, that the original diagnosis, was incorrect, and the knock internally, led to the torn boots. Now, even the extended warranty is not an option, as this is something that should be covered by the powertrain warranty. At this point, seems nothing can be done. This entire process, from beginning, we have not had any of our calls returned, we have always had to call in, and usually get passed around and eventually get asked to leave a message, which we do not hear back, or we need to show in person. Again we have been long standing customers, but can say that the service seems to have not been as good as it once was in the past. I think time to move on! More