Paramus Hyundai - Service Center

Service area- I dread going to this place. “Scheduled appointments” mean nothing. The waits are forever. The elderly, silver haired women is constantly nasty. The customer service is nasty and deceiving. appointments” mean nothing. The waits are forever. The elderly, silver haired women is constantly nasty. The customer service is nasty and deceiving. I witnessed Monica or Monique and a customer getting into a very nasty argument. It was loud, with a small child in the waiting area. More

Fidelity Car Service Plan runaround I purchased a $700 Fidelity car service plan with my Hyundai, then came to understand that it did not cover what I expected so in October 2019 I did t I purchased a $700 Fidelity car service plan with my Hyundai, then came to understand that it did not cover what I expected so in October 2019 I did the paperwork to cancel it with the Hyundai representative, with the understanding that the cancellation would be sent to Fidelity. I discovered in December that they never sent it. More

I bought a hyundai equus 5.0 V8 from paramus Hyundai in 2017. Experience at the service center was horrible. Work that I had paid for was never performed. I went in for a transmission service at 45k and 1 2017. Experience at the service center was horrible. Work that I had paid for was never performed. I went in for a transmission service at 45k and 10k later my new personal transmission specialist decided to check the fluid and it was filthy. I recommend to avoid getting your car serviced there. They up-sell you things that are not needed as well. I did a coolant flush and again my new mechanic checked it and it was original fluid from the factory. Never changed but I paid for it. More

Poor service. Waited for my car and it’s promised 1 hour service for a “software update”. Took over two hours. No communication. just awful. service for a “software update”. Took over two hours. No communication. just awful. More

Poor customer service We purchased a one year old Tucson. After a month the brakes were not working properly. We tried to reach our salesman several times. We left messages We purchased a one year old Tucson. After a month the brakes were not working properly. We tried to reach our salesman several times. We left messages that were never returned. We eventually brought the vehicle in to get serviced and were told that we would have to pay $500 to fix the brakes. Even though the car was not driven very much. The salesman said there was nothing he could do since the car was now purchased 6 months earlier. Even though we tried to reach him well before that with no success and no return call. We will never buy another car from Hyundai and specifically this dealer. More

Just avoid it I've been to this service a few times before the today's visit. It wasn't the best experience (how about oil change for almost 3 hours?), and the wait I've been to this service a few times before the today's visit. It wasn't the best experience (how about oil change for almost 3 hours?), and the waiting room is quite terrible, but i've been going there because it was close. However, 3 days after the most recent service I noticed an oil leak between the engine block and the oil pan. Dear reader, you must be wondering why it wasn't found during their multi point inspection. And the answer - because they check only tires, filters and some other stuff. And if something is obviously broken but not in their list they won't let you know. Anyways. I called them to schedule an appointment and during the call I asked them to check whether it is something that can be covered under the warranty. They said that they would call me back, but as you assume they haven't. So this morning I showed up and told an advisor that there is a leak, and my goal is to get this fixed under the warranty if possible. She said that first of all they need to diagnose it (not confirm!), and then would see whether it is covered. The diagnostic cost is $175, and if it was not the warranty case I would need to pay for it. I accepted this. It took them 2 hours to get back to me to say that since I am the original owner this issue would be fixed under the warranty. However, I am an honest guy, and told them that I was not an original owner. The advisor started calling everybody to stop working on my car. After that she gave me an invoice to pay for the diagnostic, because that way it wasn't covered by the warranty. And because I am paying for it, I asked for the report. The report says: Concern confirmed: Oil Pan Leak. So it took 2 hours and $175+tax to get the information I had already known. This is ridiculous. And after I reached Hyundai America, they started playing dirty games to make it impossible to get my money back. Just avoid it. More

Overcharged I brought my car in for service for the buckle on my seatbelt they charged me $197.79 to diagnose the seat belt any idiot could tell it was broken I h I brought my car in for service for the buckle on my seatbelt they charged me $197.79 to diagnose the seat belt any idiot could tell it was broken I have bought 5 cars from them you will never see me there ever again More

The worst service ever Very unfriendly staffs and they don't explain you anything. I wish I can give 0 stars. I would never come back here. Hyundai cars suck. Too many probl Very unfriendly staffs and they don't explain you anything. I wish I can give 0 stars. I would never come back here. Hyundai cars suck. Too many problems!! More

My Service Issue Was Handled Swiftly And Professionally James Nam works at the service counter. He could have had a technician preform the work but he went into the work area and preformed the work himself James Nam works at the service counter. He could have had a technician preform the work but he went into the work area and preformed the work himself I noticed that after the work he washed up and then drove the the car to a spot for me to pick up..FIRST CLASS THANK YOU JAMES NAM More

Excellent Service ! I was in and out of service in less than 1 hour . They gave me good discounts . The people working there were so nice and friendly. I was in and out of service in less than 1 hour . They gave me good discounts . The people working there were so nice and friendly. More