Paramus Hyundai - Service Center

Cost 683$ to pass inspection/calling headquarters is a waste of time stay away. Manager told me battery was disconnected cause of problem/battery was never disconnected. Go somewhere else waste of time stay away. Manager told me battery was disconnected cause of problem/battery was never disconnected. Go somewhere else More

Beware of Annie R. 's "friendly" approach, especially if it is your first or second time visit for maintenance service at Hyundai Paramus. It will be easy to fall into h 's "friendly" approach, especially if it is your first or second time visit for maintenance service at Hyundai Paramus. It will be easy to fall into her pressure tactics if you do not question everything, or are not already knowledgeable about each "necessary" service. A pretty new car with under 8,000 miles so far, with no other broken compartments, does NOT require 5-6 different services that cost $300 each, Total of a $1,500+ overcharge of unnecessary services. Upon being asked if these were absolutely necessary (since this was all new to me at the time), Annie would conveniently leave out the fact that these are optional or unnecessary for a new car, but she would make you fear that if not done, there would be risks you don't want happening. Once I had highlighted the fact that my mileage was still very low for all of that, she said mileage in this case does NOT matter, and that not having come for maintenance every 6 months was the cause of this accumulation of costs & services. (which was very incompetent of her as a "service specialist"). Then she continued to lure me into the "special discount" deception, throwing flattering jokes & compliments my way in between. I believe there may be many new or amateur car owners falling into prey of these scams, if not fully aware. Having spoken to other Hyundai HQ vehicle researchers/engine quality inspectors & several other professional mechanics/services, ALL have come back to me telling me that I have been terribly scammed, and all but 1 service done was absolutely unnecessary at this time. These guilt-tripping, deceiving, pressuring tactics must cease to work. Hyundai Paramus, sometime sooner or later, these tactics will ruin your reputation for good. Every business has a goal to earn money, but approaching your customers as prey in every opportunity you get, is something different. I will not recommend Hyundai Paramus to ANYONE. More

After struggling to make an appointment for months, I took my car for a recall, turned out they couldn't perform the recall due to less than optimal battery of my car. They wanted to charge 500 for a bat took my car for a recall, turned out they couldn't perform the recall due to less than optimal battery of my car. They wanted to charge 500 for a battery. My car is not electric. What a nasty place, i regret buying Hyundai. I lost about 200 dollars on Uber and lost wages thinking it was a serious recall. Will complain to the customer bureau of NJ. More

Always looking to get out of warranty must sign for work not performed worst dealership in nj and that’s Being kind not performed worst dealership in nj and that’s Being kind More

Worst experience. I would give negative 100 stars if I could. Don't use this dealer service. Still fighting for the unnecessary payment charged for more than a month e I would give negative 100 stars if I could. Don't use this dealer service. Still fighting for the unnecessary payment charged for more than a month even though the service manager agreed to refund it. Got fault clock spring (remote buttons on the wheel didn't work and airbag light was on) which has extended warranty by Hyundai (service bulletin 17-BE-004-1). The service consultant said they need to perform 2 diagnosis first and I would be charged fee if it was not from faulty clock spring. They came back and said clock spring was bad for airbag light on and wires were bad for remote controls since Module 1 fuse kept blowing. I asked them to test the remote control buttons after replacing clock spring and fuse only. They refused to test unless I got wire replaced. I declined the wire replacement so they charged me for 1 diagnosis. At home, I tested every single fuse with multimeters but found no blown fuse. Opened wheel cover and just reconnected the main wire. Everything worked perfect. Called the service and explained what happened and asked for refund. The service manager, Vivian, agreed to refund it. Waited a week. no refund. Called her back and she said her manager needed to approve it but he was on PTO. After few days, called her again, she said she would get approval and process the refund. no refund. Called her again and she said the refund was processing. I called her like 6 times and finally she said approval was done and accounting would refund it. Waited for a week. No refund. Claimed through my credit card company and credit card company credited the money back. And now Paramus Hyundai sent me an invoice. Still have this fight going. Never, ever going back to this dealer. More

Annie Ramaglia was my service representative. She was efficient, kind and extremely helpful. Annie told me exactly what to expect and she followed up and kept me informed and updated on the sta She was efficient, kind and extremely helpful. Annie told me exactly what to expect and she followed up and kept me informed and updated on the status of my Hundai Elantra. Annie is very professional and always had a welcoming smile on her face. I would like to thank you all at Hundai special shout out to Annie! Sincerely Susan Ficalora & Evelyn Jusino. More

Just got off the phone with Annie i brought my car in today so they can just look at my car door latch problem with my car alarm going off all night i told her in the morning if the cost of the repair is today so they can just look at my car door latch problem with my car alarm going off all night i told her in the morning if the cost of the repair is no less than $190 go ahead she calls me back and tells me the repair is $800 and i was like okay can't afford it right now i have 2 kids this was sudden. She tells me i have to pay $190 just to take a car home with nothing being done i understand the tech needs to check the issue and needs to be paid for his or her time but $190 that is not fair and emotionally hurtful. Annie said maybe they will take the $190 off the intial price of the repair if i pay it and she will talk to the supervisor about it!!!!! How is this right i thought the customer comes first i felt like i was scammed from the beginning. Hopefully a manager sees this post i have been with hyundai for 7 years and was thinking of buying a new car again from them but i will no longer choose this brand because today showed me what type of company they are. More

Never get service done at this location. THEY WILL RUIN YOUR CAR. my car is now unfit to drive and they will not take responsibility. Service advisor Annie will talk down to you. Manager of THEY WILL RUIN YOUR CAR. my car is now unfit to drive and they will not take responsibility. Service advisor Annie will talk down to you. Manager of service department VIVIAN will not care about your complaints in fact when you call she will not give you her name and she will hang up on you. Her excuse “you were yelling”. More

They ripped me off for $415. 00 dollars. Rude and very shady service dept. Take your car elsewhere. 00 dollars. Rude and very shady service dept. Take your car elsewhere. More

I received a coupon in the mail, but when I presented at the dealer for service they told me I could not use it because it was for customers who brought their car this year. The coupon did not stipulate tha the dealer for service they told me I could not use it because it was for customers who brought their car this year. The coupon did not stipulate that on it. They want $50.00 for a oil change which is very expensive. All their prices are sky high. Some of the workers customer service was alright but one in particular was not. I went to have a part replaced under the hood of the car. I had to order the part and they charged me $195.00 for labor the day before I even received the service. The service rendered was 30 minutes of labor but was charged for one hour. I then gave American express card to pay for oil change, but was told they do not except it. I gave a $100.00 bill to Vivian at the cashier who tells me she do not have change. So, I tell her well how do expect me to pay for the service. You have up no signs saying you no longer accept American express and then proceeded to tell me you have no change. So, I said I will go get change and return to pay you for the oil change. Vivian says "oh no, you cannot get the car until it is paid for". I asked her so I have to walk on the highway to look for a store to get change? So she says that oh if this was a shoe store you would have to pay upfront. I told her her if you was a real business you would start your day with change in your draw for your customers. Lucky for me I had the keys to the car. She continued to give me lip service with her rude self. Another worker apparently had change for the $100.00 bill. I will never, ever, ever return for any service at this location. She definitely need a class in customer service. Firestone treated me better. More