Paramus Hyundai - Service Center

oil change and recommended maintenance visit Annie Ramaglia is great as a service advisor. She always helps me to do the needed services to extend the life of my vehicle. She also will be sens Annie Ramaglia is great as a service advisor. She always helps me to do the needed services to extend the life of my vehicle. She also will be sensitive to my cost concerns and will tell me which services I can put off or should take care of. I would recommend her to other car owners, especially new car owners.. Thank you Annie. More

Ask for Annie I drive from New York and go to New Jersey to this dealership because their service is that much better. Annie always breaks down the services needed I drive from New York and go to New Jersey to this dealership because their service is that much better. Annie always breaks down the services needed, the cost of each, and explains the urgency/importance of each. She isn't pushy or aggressive like people at other dealerships and service locations can be, and always works with you like a real person, not just a customer. More

Individual attention I switched from another Hyundai dealership to have my car serviced at Hyundai of Paramus. Annie's customer service and attention to detail convinced I switched from another Hyundai dealership to have my car serviced at Hyundai of Paramus. Annie's customer service and attention to detail convinced me that I made the right choice. She took me under her wing and made she I understood the service being done on my car. Customer service at its best! Just wish the dealership provided a loaner when I bring the car in for service. More

Worst experience of my life.. We were sold options that the car didn't even come with, agreed on one price per month on a lease, then we met with the finance guy to sign paperwork, We were sold options that the car didn't even come with, agreed on one price per month on a lease, then we met with the finance guy to sign paperwork, and he told us the price agreed upon did not include tax and title fees. Which came to $22 more PER MONTH? After the fact, we were told that they were known for this trick. To make matters worse, it's a Lemon! Back in service for third time! Engine feels like it is failing when accelerating into traffic. It stalled so hard that I almost hit my face on the steering wheel (my 2 small kids were in the back seat when it happened) and then almost got t-boned by oncoming traffic!! We've been complaining about this issue for MONTHS, but since "they were unable to duplicate the issue" they returned the car to us each time without even touching it.. Mostly because the dealership is located at traffic jam central/Rt 4 in Paramus. How do you "duplicate" an engine issue if you can't exceed 15 MPH? NOW all of sudden they can duplicate it, but state that we beat on the car, and so it's our fault. I'm 40 years old, live in NJ traffic, and usually have my kids with me. It's a $400 repair, and we are leasing this car. The District manager denied our claim to have this covered under the 10 year warranty, and we were advised to submit claim to Hyundai Corporate. You know what they said? Call the better business bureau, we can't help you. Incidentally, I googled Hyundai complaints, and wouldn't you know there are MANY cases of this same issue, each time diagnosed differently, so as to avoid Lemon Law claims, I guess? Please, don't do it to yourself. You deserve better. You do. More

There are no words I brought my car here Saturday, September 6th at 8:30 in the AM. It is now Tuesday, September 9th and my car is still there, and for the record I won I brought my car here Saturday, September 6th at 8:30 in the AM. It is now Tuesday, September 9th and my car is still there, and for the record I won't have my car until Thursday. For a $139 part, they want to charge me over $300 in labor...what kinda crap is that. I angered my rep, because I said never mind I'll have my mechanic fix the other things that need to be done, just fix the item that is covered by my warranty. When the rep said, you really should bring the car here for service I said, no thank you, I'll continue to take my car to my mechanic. As I told her I feel as if I stepped into the lemon patch with the purchase of this car and have had more trouble with this car than all of the cars I've owned previously. This place just sucks and I doubt I'll buy another Hyundai....I'll take the bus. Can I take stars back? I'm now without a car for FIVE DAYS!!!!! Two days to diagnose the issue, 3-5 days for the part. According to the rep it's not a part often repaired so they don't keep it in the shelf...I'm done. Hyundai is horrible, their customer service is horrible. I will never buy another car from them. More

Missing personal belongings you should empty your car before service in this dealer or you will miss your personal belongings, and if you call the service manager to complaint a you should empty your car before service in this dealer or you will miss your personal belongings, and if you call the service manager to complaint about it he will not give you an answer only bad attitude. More

I WAS DRIVING ON THE HIGHWAY AND A PORTION OF MY ROOF ANTENNA FLEW OFF ( MY RADIO WENT FROM MUSIC TO STATIC SUDDENLY). WHEN I SAW THAT MY ANTENNA HAD DISAPPEARED, I CALLED PARAMUS HYUNDAI. I REQUESTED AN ANTENNA FLEW OFF ( MY RADIO WENT FROM MUSIC TO STATIC SUDDENLY). WHEN I SAW THAT MY ANTENNA HAD DISAPPEARED, I CALLED PARAMUS HYUNDAI. I REQUESTED AN APPOINTMENT FROM THE REP AND WAS GIVEN ONE FOR THE SAME DAY 3/21/14. I ASKED THE REP IF THE ANTENNA WAS COVERED UNDER THE WARRANTY FOR MY 2010 ACCENT. SHE CHECKED AND SAID IT WAS FOR 5 YEARS OR 60,000 MILES. I BROUGHT THE CAR IN. I TOLD THE REP, ANNE, WHAT HAD HAPPENED. SHE ASKED ME IF I THOUGHT THE ANTENNA MIGHT HAVE BEEN STOLEN. I TOLD HER THAT I DOUBTED THAT CONSIDERING THE CAR WAS MOVING AT 65 MPH ON A HIGHWAY WHEN THE ANTENNA DISAPPEARED.( I HOPE SHE DOESN'T ASK QUESTIONS LIKE THAT TO EVERY SENIOR CITIZEN SHE ASSISTS.) I ASKED HER IF THIS WOULD BE COVERED UNDER THE WARRANTY. SHE SAID " NO", BECAUSE THE PART WAS MISSING AND THEY NEEDED TO RETURN THE PART TO HYUNDAI TO RECEIVE REIMBURSEMENT FROM THE COMPANY. SHE RECCOMMENDED THAT I BUY THE PART AND PUT IT ON MYSELF. I TOLD HER THAT THE PROBLEM WITH THAT WAS THE NEW ANTENNA MIGHT ALSO FLY OFF IF THE POST THAT THE ANTENNA IS ATTACHED TO IS FAULTY. I ASKED THE REP IF SOMEONE COULD LOOK AT THE ATTACHMENT ON THE ROOF OF MY CAR. AS SOON AS I SAID THAT, SHE SAID, "THAT'S A DIAGNOTIC AND WILL COST YOU $125". I REPEATED TO HER THAT I ONLY WANTED SOMEONE TO "LOOK" AT THE ATTACHMENT. IT WAS AT THIS POINT THAT I ASKED TO SPEAK TO THE MANAGER.THE MANAGER, MICHAEL, SAID HE WOULD BE WITH ME IN A MINUTE. HE CLOSED THE DOOR TO HIS OFFICE AND FIFTEEN MINUTES LATER I WENT TO THE REP, LEFT MY NAME AND PHONE AND LEFT. HE DID CALL ,BUT IT WAS A FRUITLESS AND CONDENSCENDING CONVERSATION. More