Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
163 Reviews of Paramus Hyundai - Service Center
Sort by
May 19, 2017
Horrible service Service is horrible and no one is technically strong. Just to avoid fixing an issue, they pretend that the issue is not there. Sometimes they will a Service is horrible and no one is technically strong. Just to avoid fixing an issue, they pretend that the issue is not there. Sometimes they will accept the issue and if they are not able to fix it they will simply say no, that is not an issue. They will not accept to change the part under warranty even if they know that the part has issue. It's better to go to Midas or Menike or some gas station service center rather than wasting money here More
by Abhishek Mynam
Employees Worked With
Joe
May 02, 2017
Eddie is great! Eddie was extremely helpful, energetic, and friendly. He was thorough and made sure that my bluelink was working before I left the dealership and told Eddie was extremely helpful, energetic, and friendly. He was thorough and made sure that my bluelink was working before I left the dealership and told me exactly what to do if I ended up having any trouble in the future. More
by steven s
Employees Worked With
Eddie
March 16, 2017
Overpriced All of their service offerings, even with their service coupons are overpriced. $154 for a 7,500 mile servicing? This service includes: • Change All of their service offerings, even with their service coupons are overpriced. $154 for a 7,500 mile servicing? This service includes: • Change oil and filter • Lubricate chassis, as needed (At 7,500 this shouldn't be necessary) • Lubricate latches and hinges, as need (At 7,500 this shouldn't be necessary) • Check and adjust belts and hoses • Check tire wear and set pressure • Inspect steering and suspension • Inspect exterior lighting • Adjust parking brake if necessary • Set fluids to proper levels • Rotate and balance tires • Inspect brake linings, pads, rotors, and calipers. I also own a brand new Ford. My servicing at Ford has thus far been an amazingly expensive $29. For $29 at the Ford dealer just down the road, I get: • Synthetic Blend Oil Change • Tire Rotation and Pressure Check • Brake Inspection • Multi-Point Inspection • Fluid Top-Off • Battery Test • Filter Check • Belts and Hoses Check Somehow potentially lubricating chassis and hinges costs $125. At Pep Boys, an oil change is $29.99, comes with tire rotation and multipoint inspection, including battery, belts, hoses, steering, suspension, lights, etc. Again, somehow potentially lubricating parts costs $125. Must be an amazing lubricant they're using over there. More
by JB
Employees Worked With
Other/multiple
December 02, 2016
..15k maintenance Santa Fe Sport 2016 ..Great service, quick, efficient...and Annie is a great asset for this dealer...keep up the good work....repeat customer here...never a dissapomitmen ..Great service, quick, efficient...and Annie is a great asset for this dealer...keep up the good work....repeat customer here...never a dissapomitment here!!!!! Ralph L.... More
by svofan1
Employees Worked With
Annie Ramaglia
October 11, 2016
POOR/RESTRICTED SVCE. HOURS. I AM QUITE HORRIFIED BUT NOT SURPRISED TO READ ALL THE NASTY REVIEWS HERE AND WANT TO ADD MY OWN ALSO. I HAVE BEEN TRYING TO GET FOR MY 2016 ELANTR I AM QUITE HORRIFIED BUT NOT SURPRISED TO READ ALL THE NASTY REVIEWS HERE AND WANT TO ADD MY OWN ALSO. I HAVE BEEN TRYING TO GET FOR MY 2016 ELANTRA'S FIRST SVCE. - WHICH IS FREE - FOR 5 MONTHS NOW; I CAN ONLY MAKE A LATE AFTERNOON TIME WHICH THEY NEVER COULD GIVE ME. I WAS TOLD REPEATEDLY THAT 1:30 IS THE LATEST THEY COULD TAKE ME AS THE TECHS LEAVE AT 2:30. THERE IS NO 'LATE HOURS' DAY EITHER. IN MY 65 YEARS HAVE NEVER COME ACROSS A DEALERSHIP WITH SUCH RESTRICTED TIMINGS. TODAY AFTER A LONG DEBATE AND ARGUMENT I GOT AN APPT. FOR 3:30 AFTER A 45 MIN. QUARREL WHEN I TALKED TO THE MANAGER AND SHE ADMITTED THAT TECHS DID WORK TILL LATER THAN 2:30. WHAT A BUNCH OF NONSENSE. I CALLED THE MAHWAH HYUNDAI DEALER THEY HAVE HAVE LATE HOURS ON TUESDAY AND CAN TAKE ME AT 6 PM...ON OTHER DAYS I COULD GO TILL 3 PM IF THEY HAVE AN OPENING...EITHER WOULD HAVE WORKED FOR ME JUST FINE. BUT SINCE I HAVE FREE 1ST SVCE. AT RTE 4....I FEEL COMPELLED TO AVAIL OF THAT. I AM NEVER GOING BACK TO RTE.4 PEOPLE!!! More
by BINA - PAUL
Employees Worked With
EVELYN - RUDE
September 14, 2016
Lease of our 2 New Hyundai's Vechicle's Both vehicle's, the Elantra & the Santa Fe run as good as they look. We were pleased with our treatment during our contract signing for our leases. Th Both vehicle's, the Elantra & the Santa Fe run as good as they look. We were pleased with our treatment during our contract signing for our leases. They kindly answered all our questions. The Paramus Hyundai dealership, & our salesman Eddie Santiago were very courteous. More
by kasesm
Employees Worked With
Eddie Santiago
September 10, 2016
First service related issue taken care of with flying colors If I could bump up my first review to 5 stars, I would. My first service related issue was handled swiftly and professionally. Iggi is courteous and a If I could bump up my first review to 5 stars, I would. My first service related issue was handled swiftly and professionally. Iggi is courteous and always out does himself. When the wife needs a car, I know where I'll be going. Thanks Iggi and thank you Paramus Hyundai. More
by cnero
Employees Worked With
August 16, 2016
Just needed a key fob Just needed a spare key fob..it was expensive...not their fault...let me wait since it has to be programmed...everyone was very polite and courteous.. Just needed a spare key fob..it was expensive...not their fault...let me wait since it has to be programmed...everyone was very polite and courteous...very happy.. More
by Mike D
Employees Worked With
Annie Ramaglia
July 29, 2016
Over $1,000 for brake pads and brake fluid flush.NO THANKS!! If you think paying over $1,000 for a brake job is a fair price, then this place is for you. The job only included front & rear pads and a brake fluid If you think paying over $1,000 for a brake job is a fair price, then this place is for you. The job only included front & rear pads and a brake fluid flush. Rotors and calipers are NOT included in the job. Are they INSANE??? Once I refused the service they wanted to offer to do the job for 25% off (still over $700). First, if they can offer me 25% off then why not charge that price from the start. Very Shady pricing and WAY over priced even with their so-called discount. I guess they like making their money off the uninformed. I know how much brake pads and fluid costs and I know how long it takes to perform a brake job but I guess they are hoping you do not. I will never have them service my car again. Even if I need any future warranty work, I will take it to another Hyundai dealer. More
by gju614
Employees Worked With
Bill Benway
May 04, 2016
My New 2016 Velostra This is the third vehicle that was bought/leased within our family from this dealership. We came in for service for one vehicle and left with that on This is the third vehicle that was bought/leased within our family from this dealership. We came in for service for one vehicle and left with that one and a brand new Velostra. Iggy Barreto was cordial and very helpful in our decision to lease a new car. It was a spur of the moment decision and he made sure the price was within our budget. We're having fun with our new Velostra. Thanks Iggy! More
by bluefalcon922
Employees Worked With
