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Paramus Hyundai

Paramus, NJ

3.6
1,751 Reviews
We are the premier Hyundai Dealer in North Jersey with prestigious awards of excellence in customer satisfaction! We are proud to serve New Jersey, New York and the surrounding areas with an extensive selection of Hyundai vehicles, a great selection of pre-owned cars, and a five star experience.
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234 Route 4 East

Paramus, NJ

07652

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Showing 1,751 reviews

September 27, 2023

The service department is the most expensive on the planet. My check engine light went on and they charge $410.00 to check it out. They charge $145.00 for an oil change. This is my second Hyundai Santa More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ludwin Rosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2023

They'll hold on to your money for weeks even if the repair is fully covered under warranty. Avoid this dealership unless you want a headache. More

by Rt4isAwful
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annie Ramaglia
September 14, 2023

Verry, verry, bad experience at this dealership. Rude, thieving people. If you decide to use this dealership, be very careful. Make sure you read EVERYTHING on the contract before you sign. Don't le More

by mistyann 224
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rocco Auriemma
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ludwin Rosa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2023

This review had to be written on a friends computer because when I went to their website, Paramus Hyundai denied my access and does not want to to post a review. The very worst dealership in New Jersey More

by mistyann 224
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
ADP Agent
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Gombocz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rocco Auriemma
1.0
This rating includes all reviews, with more weight given to recent reviews.
hcurcio Admin
1.0
This rating includes all reviews, with more weight given to recent reviews.
mbraulm Admin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ludwin Rosa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : In my case, I was given a face name from the finance manager., Dave Porter
September 11, 2023

On August 31, 2023, I bought a car from Hyundai in Paramus NJ. This dealership not only took advantage of me and my old age, but the General Manager called me a "little s8it" when I questioned him as More

by mistyann 224
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rocco Auriemma
1.0
This rating includes all reviews, with more weight given to recent reviews.
hcurcio Admin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : fake names were used in my sale, Annie Ramaglia
Sep 11, 2023 -

mistyann 224 responded

Cursed and publicly humiliated by the General Manager in font of other customers and employees. Lied to about the finance managers name. Was offered $4000.00 if I would consider NOT filing a complaint with the Better Business Bureau when complaining that I had been extorted and fooled and tricked into paying $12,000.00 over sticker price with the finance manager saying please except the $4000.00 to "make this go away." The most unprofessional people I have ever dealt with. Still, weeks after this sale, getting my plates, information on how to use some of the car technology, and questions about service, are problematic. I have also been asked to leave this dealership by police. Bad, bad, experience. I had to use someone eases computer to write this review because the powers that be blocked my email address. Cowards.

September 11, 2023

Sorry to say that I have had the most uncomfortable experience with Hyundai of Paramus in Paramus New Jersey. They have taken advantage of an old man like me and tricked me into buying a car $12,000.00 More

by mistyann 224
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
WAS TOLD FAKE NAMES SO I CANNOT ANSWER THIS QUESTION
August 02, 2023

Never heard of having to pay $410 just to look at a car that is under warranty? Are you kidding me? Was told by the Service Manager that they want money up front? I bought this car because of the warranty? More

by Khtholmes1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annie Ramaglia
Aug 02, 2023 -

Khtholmes1959 responded

Never had a worse response to service

August 01, 2023

Excellent Service provided by Steve Lee. Very smooth transition from ordering of vehicle to picking up. Very satisfied. More

by esuh2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Paramus Hyundai responded

Hello, thanks for sharing this five-star review with us. It makes us proud to know that our Sales Department provided you with excellent customer service during your smooth buying process. Your satisfaction means a lot to us, and we truly appreciate you choosing Hyundai of Paramus for all of your automotive needs.

July 11, 2023

The best car dealership/customer service I've ever worked with. I appreciate the authentic, friendly and professional relationship I have with my #1 Sales Rep. Iggy Barreto, three years strong. This time I More

by Rosemary777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Gombocz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iggi Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocco Auriemma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Paramus Hyundai responded

We're happy that we could provide a fantastic car-buying experience. We are happy to see our Sales Team at Hyundai of Paramus was very helpful and personable during the process. We hope to work with you more in the future, enjoy your new 2023 Santa Fe.

July 10, 2023

Told me car needed 4 pistons/car had only 24000 miles at a cost of 1800 hundred $ once I forced them to honor the extended warranty car only needed 1 piston worst service department I ever dealt with and is More

by Jcnap107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sammy Mansell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All bad, Annie Ramaglia
Jul 11, 2023 -

Paramus Hyundai responded

Dealer Valued Service Customer, Customer service is very important to us here at Hyundai of Paramus. Thank you for your feedback. We have a department catered to improving our customer service. Please contact us further so we can learn more regarding your service. Thank you & we look forward to hearing back from you soon. Service Management Team 551-999-6771

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