Paramus Hyundai

Avoid This Dealership at All Costs! I feel compelled to share a nightmarish experience we've had with this dealership, and I strongly urge everyone to steer clear of it. Our new car is I feel compelled to share a nightmarish experience we've had with this dealership, and I strongly urge everyone to steer clear of it. Our new car is grappling with a straightforward issue – it REFUSES TO POSS INSPECTION. Despite being well within the warranty period, the service department shockingly demanded $800 for diagnostics and a four-hour drive just to identify the problem. Their assurance to fix the car afterward leaves us skeptical. Our attempts to address the issue directly with the dealership have been met with outright hostility. The manager went so far as to ask us to leave or threatened to call the police, insisting they can't assist with the car troubles. They consistently deflect responsibility, claiming the problem lies with their service department. Even after reaching out to Brian, our original salesperson (who is now in a finance position), and Ludwin Rosa, the manager who initially promised to help us pass inspection, our calls have gone unanswered. Ludwin Rosa, purportedly too busy to respond, has left us in the dark despite multiple attempts, including emails. In a desperate attempt to pass inspection, we opted for an oil change, hoping it might alleviate the issue. Unfortunately, our $150 investment only unveiled an additional $2500 in necessary repairs. Undeterred, we proceeded with the inspection this morning, only to have the car fail once again. This ordeal has persisted for over a year, characterized by ten unsuccessful attempts to resolve the issue. In stark contrast, our three older Honda cars from a different dealership have never given us a single problem. The complete disregard for customer concerns displayed by this dealership is utterly unacceptable. Spare yourself the headache and look for a dealership that genuinely values its customers and stands unwaveringly behind its products. As someone who has purchased numerous cars, including a Honda Odyssey in 2007 that I still drive, this experience has been an unprecedented letdown. More

Paramus Hyundai is great dealership. My salesperson Eddie is patient and very knowledgeable about which SUV would be best for my needs. He always provides excellent customer service, whi My salesperson Eddie is patient and very knowledgeable about which SUV would be best for my needs. He always provides excellent customer service, which is why I've leased 4 cars with Eddie and Paramus Hyundai! More

Two Service Department Managers and Advisors were disrespectful, 2022 Hyundai Santa Cruz pick up, blind spot monitoring system alert keeps coming on every few minutes. Car has 15k miles, dealer canno disrespectful, 2022 Hyundai Santa Cruz pick up, blind spot monitoring system alert keeps coming on every few minutes. Car has 15k miles, dealer cannot fix problem but nun the less said I owe $400 for diagnostics. I could go to Auto zone for free diagnostics. They gave me back an unsafe vehicle! And said they were taking me to court. Notifying Hyundai Corporate More

Paramus Hyundai has the absolute worst Service department. Aside buying a new car with issues, starting with recalls, converter, and ultimately the motor, leaving me stranded in two states. The department. Aside buying a new car with issues, starting with recalls, converter, and ultimately the motor, leaving me stranded in two states. The Advisor, Konstantinos is demeaning person that uses his knowledge as power to intimidate seniors like me, he makes you feel stupid. If I chose not do to the list of recommended maintenance repairs costing thousands of dollars, the advisor would get upset and quiz you every word making me feel I am at risk. The Paramus Hyundai owner/s should not tolerate this behavior. Sad to say, I would NEVER, EVER recommend the Paramus Hyuandai. Hyundai headquarters/customer care should be aware of such behavior as well as the State of New Jersey Better Business Bureau and Senior Citizen Advocates. More

The service department is the most expensive on the planet. My check engine light went on and they charge $410.00 to check it out. They charge $145.00 for an oil change. This is my second Hyundai Santa planet. My check engine light went on and they charge $410.00 to check it out. They charge $145.00 for an oil change. This is my second Hyundai Santa Fe Sport and I love it. However, I avoid going to Paramus Hyundai. More

They'll hold on to your money for weeks even if the repair is fully covered under warranty. Avoid this dealership unless you want a headache. repair is fully covered under warranty. Avoid this dealership unless you want a headache. More

Verry, verry, bad experience at this dealership. Rude, thieving people. If you decide to use this dealership, be very careful. Make sure you read EVERYTHING on the contract before you sign. Don't le Rude, thieving people. If you decide to use this dealership, be very careful. Make sure you read EVERYTHING on the contract before you sign. Don't let that finance manager use is thieving tactics on you. They are really good at it. After all, its their job. I was lulled into a friendly atmosphere, offered coffee, jokes, then got stabbed in the back. After complaining about the treatment I suffered, the General Manager called me a little xxxx right in the showroom and in front of customer and other employees. Costumers actually got up and left from being uncomfortable watching what this dealership did to me. I tried to wright a review for this place, and my access was denied. Imagine that? This car was so overpriced, I threatened to call the Better Business Burau and that finance manager offered me $4000. 00 to, as he said, "make this go away." This review has been posted on someone else's computer because my access to the website was denied. Low-life car dealers work at Paramus Hyundai, go someplace else. Good luck. More