Paramus Hyundai

Easy process & satisfied customer Iggi was completely professional and helpful with the entire progress start to finish. The finance department was just as helpful. They were extreme Iggi was completely professional and helpful with the entire progress start to finish. The finance department was just as helpful. They were extremely helpful with my schedule and delivered my car to me so I could be on time for my younger child. I am grateful just for that. I would definitely recommend the dealership to anyone looking for a car. More

Unprofessional and disrespectful staffs If I can give Hyundai Paramus ZERO STAR, I would. This place had showed great disrespect towards a frustrated and unsatisfied customer. I had m If I can give Hyundai Paramus ZERO STAR, I would. This place had showed great disrespect towards a frustrated and unsatisfied customer. I had my Hyundai Sonata's engine oil changed and they didn't close the engine oil cap that is underneath the car tight enough. The engine oil leaked and my engine is xxxxed. I called to talk with the manager of the branch, he is never there, I think his name is Roco or Rokko. So I asked to speak with the Assistant Manager, Tim, and he was a complete xxxxxxx. Kept saying we have nothing to do with this when it happened in Hyundai Paramus building. And then they transferred me to service department because Tim the Assistant Manager he had nothing to do with service department. I asked for service department manager and she is never available. Hyundai PARAMUS does not give a xxxx about customer satisfactions. They don't take ownership of their responsibility and their work. Very unprofessional technicians and staffs working there. Hyundai Motor America (HQ in California) is also xxxxxxxx. Here is my brother's story: Literally the worst part of my life is dealing with Hyundai Paramus. Through their poor repair service (incl. oil change), it almost got ME AND MY FRIEND KILLED in the freeway of Los Angeles. I HOPE THIS POST GETS THE ATTENTION THEY DESERVE AND PAY FOR WHAT A HORRIBLE THING THEY'VE DONE TO A LOYAL CUSTOMER OF HYUNDAI. They have COMMITTED FRAUD, LIED, and are taking ADVANTAGE of me. Here is the terrible story: I moved to Los Angeles with hopes to start a wonderful life with my new job. Rest of my family, who lives in NJ, have decided to send me their car to support me with the LA commute. Before they send the car to CA, they decided to go to Paramus Hyundai for any necessarily repairs so that I don't need to get any immediate car work done in CA. Paramus replaced my engine oil, and few days after, my parents sent the car (2015 Hyundai Sonata 25,000 miles in) using a certified vehicle transport services company. It did take 2 weeks but I was just very glad that I got the car. After 3 weeks of driving my car in LA (less than 400 miles since the repair), a horrible thing happened. I was on the I10 freeway around 10pm with my friend in the passenger seat, then we suddenly realized an oil smell from the car and a strong engine sound. The engine oil sign then turned on and the engine turned off with no access to accelerate the car. We were unfortunately still on the freeway with other cars flying at 70 mph. I immediately steered towards the right side of the freeway to stop and ended up hitting the back of a truck on the side of the road. Although there were some damages in the front bumper were just glad that we stopped the car since we could've gotten in a serious accident. We called the towing service and sent the car to the Hyundai Garden Grove dealership in Orange County. They examined the car and found that the ENGINE OIL PLUG had disappeared. The service manager indicated that the last repair I got my engine oil changed did a poor job of tightening the oil plug because a plug shouldn't just fall-off/disapper. Was this the vehicle transport company's fault? No, I checked with them to see what their procedure is and they scoffed at me saying that they don't even know where the oil plug is located. This is CLEARLY Hyundai Paramaus' fault and they have yet to accept their mistake or responsibility. I worked with a Case Manager from Hyundai Corporate and she literally said that if the dealership says they are not responsible then corporate cannot do anything for the customer. SO WHAT IF THIS MISTAKE KILLED ME DURING THAT NIGHT ON THE FREEWAY? IS THIS STILL MY FAULT COSIDERING THAT THE ENGINE OIL PLUG CAME OUT AND STOPPED MY CAR? I hope you guys really read this and brainstorm with me on how I can get Paramus to pay for the engine of my car. They have zero logical argument to why they are not responsible for their poor mistake, yet Corporate is saying that they cannot do anything to a "privately-owned" organization, Paramus. More

Great experience My overall experience was excellent. A few minor glitches that were rectified as soon as I brought them to salesman’s attention. They got me in a ca My overall experience was excellent. A few minor glitches that were rectified as soon as I brought them to salesman’s attention. They got me in a car that exceeded my expectations, for the amount I wanted to pay per month, not a penny more! Hyundai! Who knew!!! The car is amazing!! Both my husband and I are extatic with it. More

Best dealer He is an excellent dealer. He took the time and answered the numerous questions I had. We are very satisfied. Our test drive was informative and he He is an excellent dealer. He took the time and answered the numerous questions I had. We are very satisfied. Our test drive was informative and helped me decide which vehicle to purchase. More

Excellent The sales representative was very professional. Will definitely recommend the dealership to my friends. I also go there for my maintains and thank you The sales representative was very professional. Will definitely recommend the dealership to my friends. I also go there for my maintains and thank you for the great work. More