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Paramus Hyundai
Paramus, NJ
1,745 Reviews
We are the premier Hyundai Dealer in North Jersey with prestigious awards of excellence in customer satisfaction! We are proud to serve New Jersey, New York and the surrounding areas with an extensive selection of Hyundai vehicles, a great selection of pre-owned cars, and a five star experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,745 reviews
January 28, 2018
Super experience for Suzanne & Doug We spent a substantial amount of time shopping for a 2018 Hyundai Sonata. Talked to four different dealerships on Long Island and only felt that one w We spent a substantial amount of time shopping for a 2018 Hyundai Sonata. Talked to four different dealerships on Long Island and only felt that one was at all interested in having us as a satisfied customer. We discussed pricing for lease for the Sonata Limited with the ultimate package. This was to be our second Sonata lease as our 2015 eco-lease was expiring. We thought that the dealer in Plainview who provided our previous lease would work towards providing us with a decent deal. They only wanted a deal on their terms and didn't seem at all interested as to whether we were satisfied. We decided to try a dealership in New Jersey and by luck found Hyundai of Paramus. From the very first phone call they seem genuinely interested in having us as a satisfied customer. As discussions continued we found that they really were working to make us happy. Joseph Aziz really went out of his way to make sure that we got what we wanted at a decent price. I really feel this dealership cares and the people care. More
by doug&suzanne
Employees Worked With
James Cavuoto, Joseph Aziz
January 25, 2018
Lied to/Bait&Switch Went up to this dealership on 1/24/18 to see and test drive a 2015 Certified Hyundai Genesis. Being I live about 70 miles from this dealer I naturally Went up to this dealership on 1/24/18 to see and test drive a 2015 Certified Hyundai Genesis. Being I live about 70 miles from this dealer I naturally called first to make sure car was still available. I spoke with a Marilyn who checked the stock number and assured me car was available. I drove the 70 miles there to see vehicle. When I arrived I was approached by salesperson Eric Rajkovich . I told him why I was there after a few minutes he came back to me and told me that a customer had driven the car 4 days prior and was awaiting their mechanic's ok before they decided to buy or not.(Like a dealer would tie up a car 4 days waiting for a mechanic's ok) Anyway, Eric then said this alleged customer had gotten the all clear from their mechanic and took the car that very same day I was told it was 100% available. No reference was ever made to me by Marilyn that there was a possible buyer. Eric Rajkovich, being the outstanding salesman that he is, tried to sell me "another" Genesis instead. Seeing this scam for what it was I told him I wasn't interested, so naturally he brought out used car manager(Phil) to speak with me. (Level 3 of the scam) He assured me that he could get me any Genesis I wanted for same price and all I had to do was leave a $500.00 deposit and he'd call me when car was in. Well after checking my driver license and realizing that I wasn't born yesterday, I declined this offer and left. Next day, I looked at their website and the "sold" car was still on it. I called dealer and spoke with Showanda. She told me that the "sold" car was available, BUT it was on a test drive as we spoke. (WOW, I better run in and buy this before it's sold(again) I then spoke with Eric Rajkovich, told him exactly what I thought of their shady practices when he actually said to me, "these girls are paid $20.00 for every person they get to come in" Basically admitting they will lie to get you in AND get an incentive to do so. My advice, find a REPUTABLE dealer and stay away from Route 4 East Paramus Hyundai. More
by scambuster
Employees Worked With
January 20, 2018
Relief Sales Associate Eric Rajkovich was not only disarmingly charming but put my mind at ease regarding the uncertainty of a major purchase. All the compli Sales Associate Eric Rajkovich was not only disarmingly charming but put my mind at ease regarding the uncertainty of a major purchase. All the complicated-appearing details were attended to by him and his associates, so that the check-in check-out process was refreshingly straightforward and efficient. This is my second experience with Paramus Hyundai, and convinces me to always return when in need. Ed Stolarz More
by samson11
Employees Worked With
Eric Rajkovich
January 13, 2018
Pleasant Sammy and manager were very pleasant to deal with. Stopped in to just look at cars. Sammy showed me Tucson. He was very patient and accomodating. Sammy and manager were very pleasant to deal with. Stopped in to just look at cars. Sammy showed me Tucson. He was very patient and accomodating. More
by Patti Trichon
Employees Worked With
Sammy Mansell
January 11, 2018
Hyundai 2014 iggi barreto is very great and very best explain speak Gujarati and english language and help everything discount.. I'm happy with used car hyundai 20 iggi barreto is very great and very best explain speak Gujarati and english language and help everything discount.. I'm happy with used car hyundai 2014 and very good cost quality. I hope meet u again soon features. Thank you Mayank n patel More
by Mayank
Employees Worked With
January 03, 2018
Poor customer service The salesperson Jefferson is a good man but the people around him including the management and finance were unprofessional and non-trustworthy. They t The salesperson Jefferson is a good man but the people around him including the management and finance were unprofessional and non-trustworthy. They try to rush through the process instead of allowing you to take your time and digest the process. More
by Jolof
Employees Worked With
Jefferson Palau
January 02, 2018
Do Not Lease a Hyundai This is my first lease (my 3rd Hyundai). I will never lease a Hyundai again! I thought I understood the lease process and after a flat tire realized I This is my first lease (my 3rd Hyundai). I will never lease a Hyundai again! I thought I understood the lease process and after a flat tire realized I am renting a vehicle but am fully responsible for all items that I was responsible for while financing my prior cars. I was told leasing is different. I was told wrong. So a vehicle with 6,000 miles has a flat and it’s a $210 repair. The costs of service at this dealership are very expensive. An oil change with a 50.00 coupon cost me over 50.00. I’ve checked around at other dealerships at this point and now see what a bad deal Hyundai offers. Most other dealerships offer free oil changes, tires, etc when a vehicle is leased (some even for the first five years of financing). The sales staff are friendly, but the service and prices of services are below par. I won’t bring this vehicle back to this location even for service. When the lease is completed, I’ll get a better deal. I had wanted to stay loyal to Hyundai as the cars have had good service on my prior vehicles. While I believe Hyundai Paramus to not really be too concerned, I will not be doing any further business with Hyundai. More
by brandonchildress
Employees Worked With
Annie Ramaglia
December 31, 2017
Easy process & satisfied customer Iggi was completely professional and helpful with the entire progress start to finish. The finance department was just as helpful. They were extreme Iggi was completely professional and helpful with the entire progress start to finish. The finance department was just as helpful. They were extremely helpful with my schedule and delivered my car to me so I could be on time for my younger child. I am grateful just for that. I would definitely recommend the dealership to anyone looking for a car. More
by Jill123
Employees Worked With
December 28, 2017
Unprofessional and disrespectful staffs If I can give Hyundai Paramus ZERO STAR, I would. This place had showed great disrespect towards a frustrated and unsatisfied customer. I had m If I can give Hyundai Paramus ZERO STAR, I would. This place had showed great disrespect towards a frustrated and unsatisfied customer. I had my Hyundai Sonata's engine oil changed and they didn't close the engine oil cap that is underneath the car tight enough. The engine oil leaked and my engine is xxxxed. I called to talk with the manager of the branch, he is never there, I think his name is Roco or Rokko. So I asked to speak with the Assistant Manager, Tim, and he was a complete xxxxxxx. Kept saying we have nothing to do with this when it happened in Hyundai Paramus building. And then they transferred me to service department because Tim the Assistant Manager he had nothing to do with service department. I asked for service department manager and she is never available. Hyundai PARAMUS does not give a xxxx about customer satisfactions. They don't take ownership of their responsibility and their work. Very unprofessional technicians and staffs working there. Hyundai Motor America (HQ in California) is also xxxxxxxx. Here is my brother's story: Literally the worst part of my life is dealing with Hyundai Paramus. Through their poor repair service (incl. oil change), it almost got ME AND MY FRIEND KILLED in the freeway of Los Angeles. I HOPE THIS POST GETS THE ATTENTION THEY DESERVE AND PAY FOR WHAT A HORRIBLE THING THEY'VE DONE TO A LOYAL CUSTOMER OF HYUNDAI. They have COMMITTED FRAUD, LIED, and are taking ADVANTAGE of me. Here is the terrible story: I moved to Los Angeles with hopes to start a wonderful life with my new job. Rest of my family, who lives in NJ, have decided to send me their car to support me with the LA commute. Before they send the car to CA, they decided to go to Paramus Hyundai for any necessarily repairs so that I don't need to get any immediate car work done in CA. Paramus replaced my engine oil, and few days after, my parents sent the car (2015 Hyundai Sonata 25,000 miles in) using a certified vehicle transport services company. It did take 2 weeks but I was just very glad that I got the car. After 3 weeks of driving my car in LA (less than 400 miles since the repair), a horrible thing happened. I was on the I10 freeway around 10pm with my friend in the passenger seat, then we suddenly realized an oil smell from the car and a strong engine sound. The engine oil sign then turned on and the engine turned off with no access to accelerate the car. We were unfortunately still on the freeway with other cars flying at 70 mph. I immediately steered towards the right side of the freeway to stop and ended up hitting the back of a truck on the side of the road. Although there were some damages in the front bumper were just glad that we stopped the car since we could've gotten in a serious accident. We called the towing service and sent the car to the Hyundai Garden Grove dealership in Orange County. They examined the car and found that the ENGINE OIL PLUG had disappeared. The service manager indicated that the last repair I got my engine oil changed did a poor job of tightening the oil plug because a plug shouldn't just fall-off/disapper. Was this the vehicle transport company's fault? No, I checked with them to see what their procedure is and they scoffed at me saying that they don't even know where the oil plug is located. This is CLEARLY Hyundai Paramaus' fault and they have yet to accept their mistake or responsibility. I worked with a Case Manager from Hyundai Corporate and she literally said that if the dealership says they are not responsible then corporate cannot do anything for the customer. SO WHAT IF THIS MISTAKE KILLED ME DURING THAT NIGHT ON THE FREEWAY? IS THIS STILL MY FAULT COSIDERING THAT THE ENGINE OIL PLUG CAME OUT AND STOPPED MY CAR? I hope you guys really read this and brainstorm with me on how I can get Paramus to pay for the engine of my car. They have zero logical argument to why they are not responsible for their poor mistake, yet Corporate is saying that they cannot do anything to a "privately-owned" organization, Paramus. More
by HARRYRA18
Employees Worked With
Rocco (Manager), Tim (Assistant Manager), and the Service Department Manager. THE WORST MANAGEMENT. DOES NOT TAKE OWNERSHIP OF THEIR POOR WORK.
December 21, 2017
Hyundai Tucscon My experience with Paramus Hyundai was great. Mr.Christian Lorenzo explained everything very well. He made me clear with all my doubts. He was to expl My experience with Paramus Hyundai was great. Mr.Christian Lorenzo explained everything very well. He made me clear with all my doubts. He was to explain all technology of Tuscon More
by sunnymercy2009
Verified CustomerEmployees Worked With
Christian Lorenzo
