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Paramus Hyundai

Paramus, NJ

3.6
1,745 Reviews
We are the premier Hyundai Dealer in North Jersey with prestigious awards of excellence in customer satisfaction! We are proud to serve New Jersey, New York and the surrounding areas with an extensive selection of Hyundai vehicles, a great selection of pre-owned cars, and a five star experience.
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234 Route 4 East

Paramus, NJ

07652

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Showing 1,745 reviews

March 27, 2020

The worst dealership that exists. Everyone is there to just lie and try to scam you until you hand them the money and after that they don't give a xxxx about you. They are overpriced and scammers. Bought More

by Bronny
Recommend Dealer
No
Employees Worked With
Stephen Zolli
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2020 -

Paramus Hyundai responded

Bronny, I am concerned to learn about your disappointment regarding your pre-owned Hyundai. We strive to provide honest and respectful service to all of our guests and it is regrettable to know that you felt otherwise. Please feel free to reach out to me so that I can better understand what happened and address your concerns. I look forward to connecting with you. Best, ROCCO AURIEMMA GENERAL SALES MANAGER RAURIEMMA@RT4CARS.COM

March 16, 2020

I went to a couple of dealerships before landing up at Hyundai of Paramus and I am beyond lucky I found this place. Brandon was the first person to help me three years ago and I have stuck with him ever s More

by Ryan
Recommend Dealer
Yes
Employees Worked With
Iggi Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2020 -

Paramus Hyundai responded

It's a joy to know about Brandon's great level of care. Thanks for taking a moment of your day to share your experience. Thanks for the recommendation. We really appreciate your business, Ryan.

March 16, 2020

Uneducated service advisor and technician Just spent $200 for diagnostic and technician needs more time and asking for more money. They have no clue. never going back. $200 spent and I still d More

by yogi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick
Mar 17, 2020 -

Paramus Hyundai responded

Hello, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30am-4pm. Best regards, Vivian Rappa Service Manager Vperez@rt4cars.com

Mar 17, 2020 -

yogi responded

Vivian, first of all thank you very much for taking time out from your busy schedule and reading my feedback and responding to it. When I first scheduled my service appointment they told me it would cost me $175 for initial diagnostics. They never told me that you would charge me more if your technician could not figure out problem and needs more time and cost more money. I am also very disappointed with shop charge without even fixing anything. So I spent $200 and don't even know what's an issue with my car. If you want make things right, you should diag my car for free until your technician figure out what's wrong with my car and what needs to be fixed. Other scenario would have been, you should have never charged me initially if technician couldn't figure out problem and need more time and customer refused to go on. Ball is in your court and hoping for positive outcome from you. Thank you

Mar 18, 2020 -

Paramus Hyundai responded

Hello, Any diagnostic charge that is charged out to you is applied to the repair of the vehicle. We do not charge you for both diagnostic time as well as the repair. Please let us know when you can come back in to re-evaluate your concerns and come together on a solution to recommended repairs. Our goal is to provide you with a safe and reliable vehicle. Thank you, Vivian Rappa Service Manager vperez@rt4cars.com

Mar 18, 2020 -

yogi responded

Vivian, I can bring my vehicle back only on one condition. You will not charge me for another diagnostics as I already paid for regardless of how long does it take your technician to figure it out. Once your technician figure out and give me total parts and labor cost, I will make my final decision weather to move forward with repair or not without any conditions. Please let me know. You can email or call me. Your service department has my info.

March 05, 2020

Lack of care from management on down to the saleperson I would like to share the experience my son and I had at Paramus New Jersey dealership recently. My son and I both purchased the 2020 Santa Fe Turbo b More

by tshirtdv
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Gombocz
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2020

Service: disappointing, expensive, and hard to trust. Routine service for a car that is barely 2 years old and had no issues ended up being extremely expensive. This shop has high labor rates and pushes More

by EPR
Recommend Dealer
No
Employees Worked With
Not listed
Mar 04, 2020 -

Paramus Hyundai responded

Hello, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30am-4pm. Best regards, Ashlyn Paul Customer Service Representative Direct Line: (201)546-5665 apaul@rt4cars.com

Mar 05, 2020 -

EPR responded

Hi Ashlyn, I noticed your name on other negative reviews and called to speak to you before posting this. I was told you work in rentals and just follow up on reviews to help out. I was referred to a service manager who I spoke to for quite a while. I didn't ask for anything and only wanted to provide feedback on my experience. It was a frustrating conversation. All points I tried to convey were contradicted or dismissed. Your position seems to be that everything was totally fine, and the only problem is I'm not able to see how great my experience actually was. I don't see any point in continuing that conversation. Let's just go our separate ways.

January 31, 2020

Not willing to fix their mistake Brough my car for a service and they recorded an incorrect mileage at 35,5K miles, 2K miles over the actual mileage. Two days brought my car for inspe More

by Vicki L.
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jose Fernandez and Vivian (manager)
Jan 31, 2020 -

Paramus Hyundai responded

Dear Valued Service Customer, Thank you for your feedback. Customer service is very important to us. Please reach out to us on Monday morning so that we can address this situation. If you would rather, please provide your phone number so that upper management can get in touch with you. Thank you. Best Regards, Hyundai of Paramus Service Management Team

January 23, 2020

Do not service with ANNIE at Paramus So disappointed that this dealership and service center have forgotten it is about customer service. Worst customer service I had ever come across by More

by bluemoon425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Annie Ramaglia
Jan 24, 2020 -

Paramus Hyundai responded

Hello, I regret to learn of your disappointment with any customer service that was not to your standards. As our customer, we value your feedback and would like to connect with you to better address your concerns. Please contact me when you have a moment. Thank you. Best, ROCCO AURIEMMA GENERAL SALES MANAGER RAURIEMMA@RT4CARS.COM

January 23, 2020

Annie is the BEST I Had an Emergency with my 2008 sonata and walked in with no appointment to a lovely lady. Her name was Annie Ramaglia NOT only did it NOT matter that More

by moonstone845
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annie Ramaglia
Jan 23, 2020 -

Paramus Hyundai responded

Thank you for the great review! We will be sure to thank Annie for providing you with excellent service when you needed it. Let us know if there is anything else we can help you with. We look forward to working with you again!

January 23, 2020

Great experience at Paramus Hyundai and Brian was wonderful! I was in the market for a new SUV (mine was 15 years old) and was dreading the process...the high prices, ridiculous 'fees' and the negotiation proces More

by Joslyn P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gombocz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2020 -

Paramus Hyundai responded

Thank you for your kind words for Brian, Joslyn! We're thrilled to know that his no-pressure and personable service earned your recommendation. Congratulations on your new Santa Fe; we look forward to working with you again.

January 05, 2020

Hi,Mine in a 2018 brand new car. I had only 13000 miles Hi, Mine in a 2018 brand new car. I had only 13000 miles . I had an 15000 mile service last week for no reason. They charged me 400$!!!!! . Parts for More

by nira.ksundaram
Recommend Dealer
No
Employees Worked With
Annie Ramaglia
Jan 06, 2020 -

Paramus Hyundai responded

Nira, I am sorry to hear that your experience was not up to our standards! In order to address your issue, please contact me promptly at my direct number. Best, Ashlyn Paul Customer Service Representative Direct Line: (201)546-5665 apaul@rt4cars.com

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