Paramus Hyundai
Paramus, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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The worst dealership that exists. Everyone is there to just lie and try to scam you until you hand them the money and after that they don't give a xxxx about you. They are overpriced and scammers. Bought just lie and try to scam you until you hand them the money and after that they don't give a xxxx about you. They are overpriced and scammers. Bought a certified pre-owned Hyundai and I had problems after having the car for only a month, but they didn't want to service it under the warranty I had, and first they tried to lie to me that the warranty had inspired and after showing them that it hasn't they just started being rude and yelling at me. It wasn't enough that they scammed me with the price they were xxxxxxxx too. DON'T EVER GO EVEN CLOSE TO THIS DEALERSHIP, WORST EVER. More
I went to a couple of dealerships before landing up at Hyundai of Paramus and I am beyond lucky I found this place. Brandon was the first person to help me three years ago and I have stuck with him ever s Hyundai of Paramus and I am beyond lucky I found this place. Brandon was the first person to help me three years ago and I have stuck with him ever since. He is personable, kind, and truly knowledgeable. The rude and dirty feeling of being ripped off was something I didn’t worry about when working with him. He will surely help you find what you need without pressure to buy. I recommend him and the general location for all your needs. I have been back with family and friends and they all agree with his services. Will continue to come back as long as he is with the company. More
Uneducated service advisor and technician Just spent $200 for diagnostic and technician needs more time and asking for more money. They have no clue. never going back. $200 spent and I still d Just spent $200 for diagnostic and technician needs more time and asking for more money. They have no clue. never going back. $200 spent and I still don't know what is wrong with my car More
Lack of care from management on down to the saleperson I would like to share the experience my son and I had at Paramus New Jersey dealership recently. My son and I both purchased the 2020 Santa Fe Turbo b I would like to share the experience my son and I had at Paramus New Jersey dealership recently. My son and I both purchased the 2020 Santa Fe Turbo back in December. The sales person Brian who we worked with was pleasant enough in the beginning of the process, but went downhill from there. It got so bad that I had made a grievance call to Hyundai corporate. I had spoken to Brandy at corporate to share my concern. 1 (800) 633-5151 ask for Brandy at Hyundai Corporate Buyer Beware: Do not pay for “Security etching fee” at $199. I told Brian I did not wish for my son and I to pay for it. I received an e mail confirming we would have the fee waived. My fee was but my son’s was not. We asked it to be taken off; it’s a rip-off. You don’t need it. You can Google it. My son test drove the car and was supposed to get a $50 visa card. I got mine from another dealer when I test drove the Santa Fe, we asked Brian for the gift card and never heard back. On 12/20/2019 the day we were going to pick the car I get a call from Brian saying he made a mistake that the car he ordered was not in stock. He was going on vacation the next day he told me that my son would have to wait until he returns from vacation; we told him that was not an option. My son found the car at another location that was when Brian said he would go and get it. What was supposed to be a short wait, we ended up waiting over 4 hours. Being late and hungry the manager told us to go and eat and we would be reimbursed. We never received our reimbursement. When we got the car which was close to 9pm. Brian rushed us and snuck in the “etching fee” of $199. I told him not to and asked for a refund. NO RESPONSE December 27th I emailed December 30th I emailed January 6th I emailed January 6th I emailed January 7th I emailed More
Service: disappointing, expensive, and hard to trust. Routine service for a car that is barely 2 years old and had no issues ended up being extremely expensive. This shop has high labor rates and pushes Routine service for a car that is barely 2 years old and had no issues ended up being extremely expensive. This shop has high labor rates and pushes work that isn’t necessary. My fault for agreeing to the work without researching and shopping around ahead of time. After I complained, they gave me a "discount" but the price quoted initially did not include taxes or fees so the total with discount was only a little less than the original high estimate. In addition, I asked them to look at damage to a lower engine cover and support bracket. They claimed the radiator was also damaged and needed to be replaced. I declined the repair and had it checked out at another dealer. Full disclosure, the other dealer was responsible for delivering the car with that damage, but we looked at it before we discussed who was responsible for the damage. I looked at it myself while it was on the lift with two mechanics and a service manager. There was no sign of radiator damage; perfectly flat and aligned, no visible dents or deformation. When I called Paramus to let them know their assessment did not seem accurate, they stuck with their story, even after I sent a picture. They told me the picture didn’t show it and that we just didn’t know what we were looking at. Possible, I suppose, but not very likely. I know many dealers have a reputation for overcharging and seem more interested in quick cash than repeat customers. This seems to be one of them. They won't see me again. You may want to keep your distance. More
Not willing to fix their mistake Brough my car for a service and they recorded an incorrect mileage at 35,5K miles, 2K miles over the actual mileage. Two days brought my car for inspe Brough my car for a service and they recorded an incorrect mileage at 35,5K miles, 2K miles over the actual mileage. Two days brought my car for inspection and the actual milage of 33,5K was reported. At this point it looks like the odometer was rolled back by 2K miles. When I noticed the mistake and came in to resolve the issue I was told it's not a big deal. It is. Unfortunately I know from personal experience that discrepancies in mileage will affect your car value dramatically. When I explain that to representative, who turned out to be the service manager named Vivian, I was told than the information is only gathered for internal use and is not share with carfax. Incorrect again, since I received an email from them and that's when I noticed the mistake. I was told to bring my car for another service and they will record the correct mileage. However, that won't solve an issue since the wrong information was already reported to a car fax. When I asked what if I don't want to bring my car to the location again, I was told then we can't help you. My concern was completely disregarded and I was talked over the entire time I tried to voice my concern. What I took from this experience is that this dealership is not responsible for their mistakes and will not do anything to solve the issue they created. In addition to this issue, when I bought my car at Paramus of Hyundai, I was given a voucher for three free oil changes and 2 tire rotations. When I tried using the voucher, the dealership would not honor the deal they made with me. I also tried reaching out to manager, but every time I call MR. Curcio is not around and no one knows when he'll be back. While trying to resolve the issue, I contacted the corporate and was told they have no influence over individual dealership as they are independently owned. More
Do not service with ANNIE at Paramus So disappointed that this dealership and service center have forgotten it is about customer service. Worst customer service I had ever come across by So disappointed that this dealership and service center have forgotten it is about customer service. Worst customer service I had ever come across by advisor Annie. I don't know if the woman was having a bad day but totally unprofessional and have an attitude problem. Disgusting! I am never coming back, Paramus Hyundai. By the way, engineer was great! Thank you so much for looking into the problem. More
Annie is the BEST I Had an Emergency with my 2008 sonata and walked in with no appointment to a lovely lady. Her name was Annie Ramaglia NOT only did it NOT matter that I Had an Emergency with my 2008 sonata and walked in with no appointment to a lovely lady. Her name was Annie Ramaglia NOT only did it NOT matter that i had no appointment but she treated me like family. Understood my concerns and was Fabulous explaining exactly what was going on with my vehicle. I didn't feel under any pressure at all by Annie she is a complete asset to the company and her customer service is out standing i felt as if ive been their for service for many years mean while it was my first time coming in for an emergency while traveling. I do not live in the area but i will make it a point to continue only to service with Annie at RT 4 Paramus location. THANK YOU AGAIN ANNIE YOUR THE BEST!! More
Great experience at Paramus Hyundai and Brian was wonderful! I was in the market for a new SUV (mine was 15 years old) and was dreading the process...the high prices, ridiculous 'fees' and the negotiation proces I was in the market for a new SUV (mine was 15 years old) and was dreading the process...the high prices, ridiculous 'fees' and the negotiation process involved in getting a new car. I went to several dealerships looking for an SUV and sure enough the process was as painful as I thought it would be...until we met with Brian. I already had narrowed down the type of car I wanted (Hyundai Santa Fe) and I had also visited another local Hyundai dealership. With Brian there was no pressure, no sales pitch and there wasn't alot of back and forth on price. He worked with us, worked with the price we wanted to pay and made it really painless. I would absolutely recommend working with Brian! More
Hi,Mine in a 2018 brand new car. I had only 13000 miles Hi, Mine in a 2018 brand new car. I had only 13000 miles . I had an 15000 mile service last week for no reason. They charged me 400$!!!!! . Parts for Hi, Mine in a 2018 brand new car. I had only 13000 miles . I had an 15000 mile service last week for no reason. They charged me 400$!!!!! . Parts for a car with so much less miles is 200$ ?? Never would go to them again they just rip you off. I was ignorant , never gaian will go to service to them. Always enquire and then go for service More