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Paramus Hyundai

Paramus, NJ

Overview
Employees
Reviews
Vehicles
3.6
1,752 Reviews
We are the premier Hyundai Dealer in North Jersey with prestigious awards of excellence in customer satisfaction! We are proud to serve New Jersey, New York and the surrounding areas with an extensive selection of Hyundai vehicles, a great selection of pre-owned cars, and a five star experience.
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234 Route 4 East

Paramus, NJ

07652

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Showing 1,752 reviews

October 21, 2021

Iggi is very great, highly recommended for anyone looking to buy a car. This is my 2nd car I brought with iggi More

by Daniel parra
Recommend Dealer
Yes
Employees Worked With
Iggi Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2021 -

Paramus Hyundai responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback.

October 06, 2021

Just visited the dealership, and the experience was terrible. The sales man I dealt with Paul Paik, and I wonder why he even became a sales man. He wasn't attentive or caring. I will never go back to t More

by smpark65
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Paik
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2021 -

Paramus Hyundai responded

Hi, Thank you for bringing your recent sales visit to my attention. I would like to learn more about your time here and the level of customer service received. Please reach out to me directly when you have a moment. I hope to connect soon. Best, Marilyn Batres Customer Relations Manager 551-228-2384 mbatres@rt4cars.com

Oct 07, 2021 -

smpark65 responded

Had an appointment with Jesse who set me up with Paul Paik. This is my second time dealing with him. Both times, he didn't offer me a seat to have a talk possibly in making a deal. He was just arrogant as the first time who said to take it or leave it, and the second visit was just the same. He said they have $5,000 mark up and won't come down. I heard of his reputation for ripping off his own people, but I didn't believe it until I met him. He didn't even go on a test drive on a first visit with me rather handed me the keys to drive alone. When I visited the Liberty Hyundai, the sales man was courteous enough to prepare the temporary tag and things needed for the test drive, Paul didn't even offer that. As I have stated, I am a repeat buyer who last bought two vehicles from your dealer in 2007 Sonata and Santa Fe. I was looking at Santa Fe first with the plan to buy another Sonata following the purchase of Santa Fe. In addition, my kids are coming of age where they will soon need a car for themselves. I have already stated this in your dealership's inquiry. Thanks for the great deal and experience. Although losing one customer wouldn't matter to you as you have buyers lined according to Paul, I will not be going back to your dealership. I don't know about you, but the car buying is stressful enough already. It all made worse with the shortage of inventory, but I didn't need to deal with that kind of arrogant attitude. I will never set my foot in that door again.

October 05, 2021

Doesn’t care for customers and over priced. Do not recommend dealer or salesman Paul. More

by Kirit
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Paik
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2021 -

Paramus Hyundai responded

Hi, Thank you for taking the time to leave your feedback. We strive to provide our guests with the best experience possible and would like to learn more about your review. If you would like to share more details of your sales visit, please reach out to me at your earliest convenience. Best, Marilyn Batres Customer Relations Manager 551-228-2384 mbatres@rt4cars.com

September 29, 2021

Stay away from them, no one knows what they are doing even the manager Vivian. I went 6 times and they can’t find out what’s wrong with my car. Every single time they were telling different things. At th More

by goodbye-07.martial
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick
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September 27, 2021

Service manaager refused to provide service bec appt was not in her system. I had official notice for appt from Paramus Hyundai Service dept. I was time and paid a toll to go there More

by wrico106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Megan Ramaley
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2021 -

Paramus Hyundai responded

Hi, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30 am-4 pm. Best, Vivian Rappa Service Manager 551-228-1343 vperez@rt4cars.com

September 18, 2021

Great service by damion and staff. Highly recommended to all. Thanks again for your friendly service. More

by Scarucci1957
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damion
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Sep 18, 2021 -

Paramus Hyundai responded

Thank you for choosing Paramus Hyundai. We are happy to know that our team provided you with a friendly and efficient experience. We look forward to working with you again.

September 18, 2021

Thank you for all of your help Iggi! It was great working with you. We were torn between the Hyundai and a different vehicle from another dealership but one of the things that swayed us towards the Hyundai w More

by LJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iggi Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2021 -

Paramus Hyundai responded

We're so glad that our staff provided you with a positive experience! We really appreciate your business, and look forward to seeing you again on your next visit! Have a great day!

September 17, 2021

It was a pleasure working with Iggi and Jessie; true professionals. We did not feel pressured in making decisions. Picking up our car was smooth and efficient. Even the finance person could not have More

by Senator60
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iggi Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessie Lopez
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Sep 18, 2021 -

Paramus Hyundai responded

We are happy you enjoyed your visit! Thanks for coming to Paramus Hyundai!

September 16, 2021

During these hard and trying times, Iggi made my shopping experience the best to his ability. Lost my car to the hurricane and didn’t believe I would be able to get into another affordable vehicle. He helped More

by ashleym.q1121
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iggi Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2021 -

Paramus Hyundai responded

Glad we could help you find a vehicle that fits your needs! Thanks so much for choosing Paramus Hyundai!

September 14, 2021

Stressful Horror ShowStay away from their Service Stressful Horror Show Stay away from their Service Department No one knows what they’re doing More

by KenRein
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Marilyn Batres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rocco Auriemma
1.0
This rating includes all reviews, with more weight given to recent reviews.
hcurcio Admin
1.0
This rating includes all reviews, with more weight given to recent reviews.
mbraulm Admin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The person who answered the phone was rude and had an attitude and put me on indefinite hold twice. , Annie Ramaglia
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Sep 14, 2021 -

Paramus Hyundai responded

Hi, Thank you for bringing your recent experience with our Service Department to our attention. I would like to learn more about your time here and the level of customer service received. Please reach out to me directly when you have a moment. I hope to connect soon. Best, Vivian Rappa Service Manager 551-228-1343 vperez@rt4cars.com

Sep 14, 2021 -

KenRein responded

Just spoke to Vivian Rappa the Service Manager. She blamed everything on the storm and her Call Center. I asked why the call center was not alerted to the situation about cancelled appointments…no answer Why they keep calling about a part…she sees no part ordered. It’s obvious why this service is a messs…Vivian doesn’t have the skill set imo She basically told me to go elsewhere if I didn’t like her Service Dept. Also blamed the Sales for having the wrong phone numbers on the account…I tried to fix that several times too. With no luck I’ll wait to see if they sort this out or I’ll have to go to a different location

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