Paramus Hyundai

I have had issues with my new Sonata Hybrid since I purchased it - poor performance and less-than-advertised gas mileage. I have had to bring the car back to the dealership three times in the two mon purchased it - poor performance and less-than-advertised gas mileage. I have had to bring the car back to the dealership three times in the two months I've owned the car. Annie Ramaglia has been my service person throughout, and she has been nothing short of outstanding. She is clearly committed to serving customers, something you don't always find today among service professionals. She listens, demonstrates caring and concern, and goes to great lengths to find solutions - never taking the easy way out. I know that Annie works for Hyundai, but she makes me feel that she is working for me also. That is the mark of a great service professional. She called me often while my car was in the shop or awaiting the next appointment to tell me what was happening and to see if I had questions or additional concerns. She is absolutely great, and deserves all the recognition in the world. More

I just bought a 2012 Elantra and wanted to get a spare tire which is not standard equipment. I arranged through the salesman to get the tire and when I came to the service area to have the spare installed tire which is not standard equipment. I arranged through the salesman to get the tire and when I came to the service area to have the spare installed I was helped by Annie Ramaglia, one of the service advisors. She was very pleasant and patiently explained the details of the service call. She made my wife and me feel at ease and when I told her I was tight on time because I had to go to work, she was able to expedite the work. While I can't say that getting your car serviced or repaired is a pleasant experience, Annie made this service call much easier. More

From: Petra Rosado Re: Costomer Service Date: From: Petra Rosado Re: Costomer Service Date: 09/28/2011 To whom it may concern: Yesterday I went shopping for a new car and ended up at your From: Petra Rosado Re: Costomer Service Date: 09/28/2011 To whom it may concern: Yesterday I went shopping for a new car and ended up at your car dealership. As I was looking around I felt no hazzal or pressured by any of your employees. When I decided to ask questions and take a test drive in an Elantra, I Was assisted by Brian Gombocz. He was very patient, helpful, polite and honest. Lat the end I felt comfortable which this led me to buy a 2012 Elantra. As a new customer, I am hoping to continue receiving the same courtesy and respect that I received whether is in your car dealership or any other Hyundai car dearship. My blessing to you and your workers. Thank you, Petra Rodsdo More

Henry went above and beyond for me and my husband. This was our first visit to Hyundai of Paramus, and we were extremely impressed with his courtesy, friendliness, and attentiveness. We will definitely re was our first visit to Hyundai of Paramus, and we were extremely impressed with his courtesy, friendliness, and attentiveness. We will definitely return for all future service on our Hyundai Santa Fe! More

I purchased my car at another dealership, but decided to bring it in for service at Paramus Hyundai. Even though I didn't buy the car there, they treated me as if I did. Annie was very helpful in scheduli bring it in for service at Paramus Hyundai. Even though I didn't buy the car there, they treated me as if I did. Annie was very helpful in scheduling my appointments and listening to all of the problems I was facing with my car. Their goal was to make sure they found the problem, fixed it right, and that I was satisfied customer (something that other dealership could learn from). She brings three qualities that help make a service department successful: Desire; Drive, and; Dedication. Kudos to Annie and the service team! I'm glad that I found an extremely competent team, that also cares about its customers, to work on my car. More

Brought car in on a Saturday. Was taken right away. Was Brought car in on a Saturday. Was taken right away. Was told what the problem was and how much it would cost. Work was done that same day. Very Brought car in on a Saturday. Was taken right away. Was told what the problem was and how much it would cost. Work was done that same day. Very satisfied. More

Wow... From reading some of the negative reviews, one would think that Paramus Hyundai was the worst car dealership on the face of the earth! - but that's not what I'd experienced. It's a good thing that would think that Paramus Hyundai was the worst car dealership on the face of the earth! - but that's not what I'd experienced. It's a good thing that I did my homework, read as much as I was able to read and shopped around prior to visiting Paramus Hyundai. I knew exactly what I wanted and my expectations thus far exceed whatever I could have imagined. I bought a 2011' Sonata Hybrid. I took delivery approximately two weeks ago and couldn't be happier. I was met by Bruce Boguski, who was very sincere, straight-forward and informative. I got right to the point, told him what I wanted and what I was willing to pay. I traded in my Audi A-4 and Bill Weismann was able to assist with that as well. Negotiating is a "healthy" thing, and I'm glad to say that they really wanted to sell me a car, and I really wanted to by a car. It was a great experience and everyone walked away happy. I walked into Paramus Hyundai five times prior to inking the deal and to be honest - each time, Bruce listened to what I had to say and was extremely professional each time. I've already had people comment regarding my new car and I already know that Bruce will take care of them. I hope that the service department is just as great! I highly recommend Paramus Hyundai and I'm glad that DealerRater provides this service, providing a place where thoughts can be exchanged freely. Rob K More

Outstanding! Entire experience was made smooth and seamless. Dealership entire staff professional and friendly. This was the fourth Hyundai vechicle purchased by my family in the past 5 years. seamless. Dealership entire staff professional and friendly. This was the fourth Hyundai vechicle purchased by my family in the past 5 years. More

Very helpful sales associate. Went above and beyond to answer all questions. Very reliable in getting back to me. Friendly, patient, and knowledgeable concerning the product. answer all questions. Very reliable in getting back to me. Friendly, patient, and knowledgeable concerning the product. More

My daughter and I were treated cordially and with respect upon arrival. Instead of imposing a vehicle I was given the opportunity to browse around. Robert Scott gave me details, pros and cons of each model upon arrival. Instead of imposing a vehicle I was given the opportunity to browse around. Robert Scott gave me details, pros and cons of each model I was interested in. This helped me make a well-informed decision. I selected a 2012 Hyundai Sonata. Steve & Ludwin worked on my numbers and were very honest and gave me options since I was seeking a specific monthly payment. They came pretty close to what I was looking for and offered me a great deal I could not resist. I love my car, but I really love the way we were treated. It made my car shopping experience worth remembering. I was blessed with a great team! Thank you! God bless! More