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Paramus Hyundai
Paramus, NJ
1,749 Reviews
We are the premier Hyundai Dealer in North Jersey with prestigious awards of excellence in customer satisfaction! We are proud to serve New Jersey, New York and the surrounding areas with an extensive selection of Hyundai vehicles, a great selection of pre-owned cars, and a five star experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,749 reviews
September 28, 2011
From: Petra Rosado Re: Costomer Service Date: From: Petra Rosado Re: Costomer Service Date: 09/28/2011 To whom it may concern: Yesterday I went shopping for a new car and ended up at your From: Petra Rosado Re: Costomer Service Date: 09/28/2011 To whom it may concern: Yesterday I went shopping for a new car and ended up at your car dealership. As I was looking around I felt no hazzal or pressured by any of your employees. When I decided to ask questions and take a test drive in an Elantra, I Was assisted by Brian Gombocz. He was very patient, helpful, polite and honest. Lat the end I felt comfortable which this led me to buy a 2012 Elantra. As a new customer, I am hoping to continue receiving the same courtesy and respect that I received whether is in your car dealership or any other Hyundai car dearship. My blessing to you and your workers. Thank you, Petra Rodsdo More
by petra
Employees Worked With
Brain Gombocz
September 27, 2011
Henry went above and beyond for me and my husband. This was our first visit to Hyundai of Paramus, and we were extremely impressed with his courtesy, friendliness, and attentiveness. We will definitely re was our first visit to Hyundai of Paramus, and we were extremely impressed with his courtesy, friendliness, and attentiveness. We will definitely return for all future service on our Hyundai Santa Fe! More
by dawnduffy
Employees Worked With
Henry Pena
September 23, 2011
I purchased my car at another dealership, but decided to bring it in for service at Paramus Hyundai. Even though I didn't buy the car there, they treated me as if I did. Annie was very helpful in scheduli bring it in for service at Paramus Hyundai. Even though I didn't buy the car there, they treated me as if I did. Annie was very helpful in scheduling my appointments and listening to all of the problems I was facing with my car. Their goal was to make sure they found the problem, fixed it right, and that I was satisfied customer (something that other dealership could learn from). She brings three qualities that help make a service department successful: Desire; Drive, and; Dedication. Kudos to Annie and the service team! I'm glad that I found an extremely competent team, that also cares about its customers, to work on my car. More
by AKritzer
Employees Worked With
Annie Ramaglia
September 18, 2011
Brought car in on a Saturday. Was taken right away. Was Brought car in on a Saturday. Was taken right away. Was told what the problem was and how much it would cost. Work was done that same day. Very Brought car in on a Saturday. Was taken right away. Was told what the problem was and how much it would cost. Work was done that same day. Very satisfied. More
by jansuep
Employees Worked With
Steve Bradt, Ralph Russo, Julio Lopez
September 12, 2011
Wow... From reading some of the negative reviews, one would think that Paramus Hyundai was the worst car dealership on the face of the earth! - but that's not what I'd experienced. It's a good thing that would think that Paramus Hyundai was the worst car dealership on the face of the earth! - but that's not what I'd experienced. It's a good thing that I did my homework, read as much as I was able to read and shopped around prior to visiting Paramus Hyundai. I knew exactly what I wanted and my expectations thus far exceed whatever I could have imagined. I bought a 2011' Sonata Hybrid. I took delivery approximately two weeks ago and couldn't be happier. I was met by Bruce Boguski, who was very sincere, straight-forward and informative. I got right to the point, told him what I wanted and what I was willing to pay. I traded in my Audi A-4 and Bill Weismann was able to assist with that as well. Negotiating is a "healthy" thing, and I'm glad to say that they really wanted to sell me a car, and I really wanted to by a car. It was a great experience and everyone walked away happy. I walked into Paramus Hyundai five times prior to inking the deal and to be honest - each time, Bruce listened to what I had to say and was extremely professional each time. I've already had people comment regarding my new car and I already know that Bruce will take care of them. I hope that the service department is just as great! I highly recommend Paramus Hyundai and I'm glad that DealerRater provides this service, providing a place where thoughts can be exchanged freely. Rob K More
by Rob K
Employees Worked With
Bruce Boguski
September 05, 2011
Outstanding! Entire experience was made smooth and seamless. Dealership entire staff professional and friendly. This was the fourth Hyundai vechicle purchased by my family in the past 5 years. seamless. Dealership entire staff professional and friendly. This was the fourth Hyundai vechicle purchased by my family in the past 5 years. More
by afl1017
Employees Worked With
Robert Weber
September 01, 2011
Very helpful sales associate. Went above and beyond to answer all questions. Very reliable in getting back to me. Friendly, patient, and knowledgeable concerning the product. answer all questions. Very reliable in getting back to me. Friendly, patient, and knowledgeable concerning the product. More
by JennaB
Employees Worked With
Brian Gombocz
August 30, 2011
My daughter and I were treated cordially and with respect upon arrival. Instead of imposing a vehicle I was given the opportunity to browse around. Robert Scott gave me details, pros and cons of each model upon arrival. Instead of imposing a vehicle I was given the opportunity to browse around. Robert Scott gave me details, pros and cons of each model I was interested in. This helped me make a well-informed decision. I selected a 2012 Hyundai Sonata. Steve & Ludwin worked on my numbers and were very honest and gave me options since I was seeking a specific monthly payment. They came pretty close to what I was looking for and offered me a great deal I could not resist. I love my car, but I really love the way we were treated. It made my car shopping experience worth remembering. I was blessed with a great team! Thank you! God bless! More
by iruizdep
Employees Worked With
Robert Scott, Ludwin Rosa, Steve, Miguel
August 25, 2011
Had a terrible experience with Paramus. Was looking for a 2012 Elantra GLS and needed to get it by a certain date because my wife was starting a job. Spoke to them on a Wednesday, they didn't have one in a 2012 Elantra GLS and needed to get it by a certain date because my wife was starting a job. Spoke to them on a Wednesday, they didn't have one in stock. After trying to convince me to go with the more expensive Elantra limited (because supposedly the leather seats would help the resale price) Rob told me that if I was was willing to sign a purchase agreement he would try to swap with another dealer to get the car when I needed it. I told him that if he could get the car I wanted, when I needed it, I'd be happy to. Teyia called back a couple of hours later to confirm that they found what I wanted and that Rob would pick it up for me the following Tuesday. We discussed price and several times Teyia confirmed that the quote I was being given was the final price, plus tax and registration. Teyia took my fax number and said she would send me the purchase agreement, which I wanted to get signed so that I knew I had the car. She never did. The next day I spoke to Rob and he said he'd e-mail it to me, but never did. I reached Rob again on Monday and again asked for the purchase agreement and he e-mailed me a photo of a purchase agreement that he took with his iPhone. Nothing I could even sign (thus not an actual agreement) and it had about $6-700 worth of bogus fees on it - VIN etching on the windows (never asked for it), and about $500 worth of "administration" fees - computer, document, etc. I tried to reach both Rob and Teyia throughout the day, but my calls were never returned (at several points I got the impression that I was deliberately being avoided). I needed to speak to someone because I was supposed to pick up the car the next day and hadn't gotten any details on what to bring, financing, etc. I finally got someone on the phone around 7pm, and she said "who told you the car would be in tomorrow?" She assured me that Eric Bennett, the Paramus Sales Manager would call me back within 5 minutes. He didn't and so 45 minutes later I called back and finally got Eric on the phone. He told me that my car wasn't scheduled to come in for another week. He explained the delay by saying, "It's being shipped from Korea, delays happen." (remember that Rob was supposedly picking it up at a nearby dealer). Eric said that because it was so late in the day, he wouldn't be able to figure out what was going on, but that they'd call me in the morning. He wasn't rude, per se, but no "sorry for the misunderstanding" or anything like that. He also suggested that I shouldn't have waited until 8pm to call (after which I explained that I'd been trying to reach someone all day (and again no apology for that)). The next morning I never got a call. I sent Rob and Teyia an e-mail clarifying that unless we resolved matters that day (Tuesday) I had no intention of purchasing the car (they had my credit card info for the purchase agreement and I wanted to be explictly clear that there was no such agreement). I got no response. Two days later, Rob texts and calls me to say that he thinks they "might" have a car for me. I told him I wasn't interested. Not only would I not recommend them to a friend, I would tell my friends not to go there. More
by GMK
Employees Worked With
Rob Scott, Teyia Bolden, Eric Bennett
August 22, 2011
The overall experience with Hyundai of Paramus was great. They went above and beyond our expectations. The only thing that could have made the experience better would have been if the sales person listened m They went above and beyond our expectations. The only thing that could have made the experience better would have been if the sales person listened more and could have given us answers to what we were saying and asking pertaining to certain concerns. I would still recommend this dealership well above the others that I had dealt with. More
by mascharfman
Employees Worked With
Vincent
