Paramus Hyundai

I've been bringing my car to this dealership for service since day 1 and I have NEVER had a bad service or my service advisor Annie. If there's a problem, they fix it. If there's a question, they answer i since day 1 and I have NEVER had a bad service or my service advisor Annie. If there's a problem, they fix it. If there's a question, they answer it. I can't say enough good things about them especially Annie and Elliot. I had a mechanical problem over this past weekend and stressed myself sick over it because I need my car for work and to pick/drop my daughter off to school. I bought it in first thing Monday morning and Annie helped me right away and assured me the problem would be fixed by the end of the day, and at 3:00 I was told it was fixed. Customer service doesn't get better than this!! More

Rey was very friendly and helpful. I was not sure of which car I wanted but Rey assisted me with finding my perfect match! Thank you which car I wanted but Rey assisted me with finding my perfect match! Thank you More

Went to dealership after getting response to Internet query for a Genesis. Was assigned to Jack. Initially, things went well. He arranged a test drive which was what I had requested. We then got into d query for a Genesis. Was assigned to Jack. Initially, things went well. He arranged a test drive which was what I had requested. We then got into discussions about the selling price as well as my trade value. I should have caught on quicker when my car keys seemed to be held out of site but we continued negotiating. The usual ploys were introduced, including the one "Give me a credit card to show your offer is serious". We finally came to a stalemate and I decided to leave. Out in the parking, he comes and announces they will agree to my price. This was after the sales manager spoke to another rep a couple of desks away from me, complaining about my negotiation. Unfortunately, I was unwilling to start all over again at another dealer and I signed the deal. He promised me full car mats as a personal favor after I was told that glass etching was mandatory on all their cars. He located my color / options in a few days. I showed up and of course the floor mats were out of stock and there was no etching. I asked to have the charge removed but told that couldn't be done since bill of sale was "finlazed" already. So had to wait while they did the etching that day. Just not a very professional or pleasant experience in any way. One bright note was that I contacted the US Hyundai CEO and they responded immediately and offered an accommodation for my troubles. I like the car and will probably get another but certainly not from here. Reading other reviews, none seem to mention my rep's name so he may no longer be employed. More

I would highly recommend this dealership. I really appreciated the friendly - no pressure sales interaction. Both Vinny and Robert were professional and knowledgeable and did not rush me to make a de appreciated the friendly - no pressure sales interaction. Both Vinny and Robert were professional and knowledgeable and did not rush me to make a decision in any way (which is rare!). More

Since originally posting a review on New Year's Eve, I received a very nice call from Vinnie, and we have set up a meeting. I really want to do business with this dealership and get the 2013 3.8 Genesis t received a very nice call from Vinnie, and we have set up a meeting. I really want to do business with this dealership and get the 2013 3.8 Genesis that I want. I'm certainly happy they have been responsive to my follow-up phone calls. A big bright spot in this dealership is its Service Department, especially Annie, who is the best service rep I have ever had, and that includes Mercedes and Audi service. More

Ray Espinosa was great to work with, he was very attentive to our needs. Ray provided us with excellent customer service and has great product knowledge. attentive to our needs. Ray provided us with excellent customer service and has great product knowledge. More

He was great he listen to own needs and he was very polite and courteous.. I would definitely recommend him to my family and friends! polite and courteous.. I would definitely recommend him to my family and friends! More

I would definitely recommend this dealership. Vinnie and his staff were amazing! I was initially dreading the idea of buying a new car, but they made my purchase a smooth and pressure free experience. Best his staff were amazing! I was initially dreading the idea of buying a new car, but they made my purchase a smooth and pressure free experience. Best of all they were able to get a great deal! More

Vinnie and his staff including Charles Yi were very helpful and friendly. Vinnie and Charles went above and beyond to make sure I was happy with my new car and offered amazing deals, after sandy had to helpful and friendly. Vinnie and Charles went above and beyond to make sure I was happy with my new car and offered amazing deals, after sandy had totaled my previous car. I am very pleased with their service and recommend them. More

When I came to the dealership I was paired with sales rep Arthur David. At the end of the ordeal when he gave me his business card, he said "see, my full name really is two first names, I didn't lie Arthur David. At the end of the ordeal when he gave me his business card, he said "see, my full name really is two first names, I didn't lie about that." Unfortunately that was the only thing he didn't lie about. I came to the dealership with my wife after visiting two others. We were shopping around for a specific color and the Preferred Package of the Hyundai Elantra, so essentially we knew exactly what we wanted to get. We called ahead of time asking the dealership if they had the exact car we wanted to buy on their lot, and they said yes. When we got there, Arthur sat us down at his desk and then told us he has to move a few cars to get/find our car on the lot. When he came back he told us that when he was getting the car he realized that it didn't have the optional package we wanted. I don't know whether the lies started the moment we were told on the phone that the car we want is in their lot, or whether that person simply made a mistake. Regardless, I do know that Arthur himself went into full blown lying mode at this point. He told us that the package we wanted to get was no longer produced by Hyundai, and that he has "a few cars from 3 months ago" that came with the package that he can sell us. Of course this was complete BS since Hyundai actually ADDED things (heated front seats in particular) to the Elantra Preferred Package for 2013, rather than discontinuing it. He then told us that "sometimes Hyundai's website is wrong" as he pretended to check what is says, along with a continuous string of more lies. This was all done in an attempt to get us to buy a different car than the one we came for. Needless to say after wasting a lot of our time we simply left with nothing. The next day we went to another Hyundai dealer (the fourth one we visited at that point) and ended up getting the car there. While I can't speak for the quality of the other sales reps, the fact that we were misled on the phone into coming there makes me suspicious of the dealership as a whole. The sales staff I dealt with in the other three Hyundai dealerships were very courteous and professional in comparison. More