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Paramus Hyundai
Paramus, NJ
1,749 Reviews
We are the premier Hyundai Dealer in North Jersey with prestigious awards of excellence in customer satisfaction! We are proud to serve New Jersey, New York and the surrounding areas with an extensive selection of Hyundai vehicles, a great selection of pre-owned cars, and a five star experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,749 reviews
May 02, 2013
I bought my Hyundai Sonata two weeks ago and I love it. The car is great it rides very nicely. I am a very easy customer, when the sales person and I closed the deal we agreed on a fixed price out the door The car is great it rides very nicely. I am a very easy customer, when the sales person and I closed the deal we agreed on a fixed price out the door flat rate. When I went in to the finance guy Josue Alarado to close the deal with my mom he got us confused with another person buying another car. So he had no clue what was going on. Once we told him it was a different car he got the correct car papers and she signed all the papers that were given to her. Then she had to leave due to a doctors appointment. So at that point the deal was closed. I did not look at the final price because I was under the assumption that the price I was quoted would be the price on the paper. BOY WAS I WRONG. Yes a person can say well you should have looked over the paperwork and told the guy, but in my defense if you are a reputable dealer you should have the numbers correct in the first place. A CAR DEALERSHIP SELLS CARS ALL THE TIME AND DOES THE PAPERWORK ALL THE TIME. So as Josue Alarado is explaining all the paperwork he notices that he forgot to give a few papers for my mother to sign. So he stated " Try to copy your moms signature as best as you can " I was like okay sure if you want me to forge my moms signature thats fine. Then I look at the agreement papers the numbers were not the same. I confronted him and he made up some BS story and numbers scheme about charge this and that. So i basically did the simple math that he said and it was wrong. HE WAS WRONG. In a nutshell he lied to me and just wanted me out of the dealership or at least thats how I felt. So I told him to FIX THE PRICE and thats it. He apparently for mad or irritated and said " Well your mom has to come back in and we have to do all the paperwork all over again and she has to sign everything all over again" He knew I have no time to spare because I am a very busy guy. So I just got tired and said forget it just give me the car. So out of anger I just take the car home without even inspecting it. I saw later that there is a scratch on the bumper. They agreed to fix the scratch but I am actually VERY VERY afraid to bring the car back to the dealer due to their lack of professionalism. The salesman "Ian" was great because of him I came back and bought another car and i still had an issue with the pricing again. I waited about 2.5 hours for the paperwork I had no energy to argue and go back and forth the one guy tried to explain it and I was just to tired to say anything. In all in all I like the cars. I like the company. I liked the professionalism of the salesman, but I hated the lack of professionalism in the Financial Management. I would recommend a Hyundai to my friends and family. I would NEVER Recommend this dealership due to my first interaction with the Finance Manager. I should have just drove 10 miles and gone to Wayne Hyundai in Wayne NJ and bought both my cars there. More
by vt07652
Employees Worked With
Josue Alarado, Ian, Vinnie Incorvaia
May 01, 2013
I met Mr Vinny when I went to Hyunday to buy a car. I met Mr Vinny when I went to Hyunday to buy a car. Thank you Mr Vinny, your experience and your advices are prociouses for the clients and for t I met Mr Vinny when I went to Hyunday to buy a car. Thank you Mr Vinny, your experience and your advices are prociouses for the clients and for the Hyunday Paramus. Anna Maria Altomonte More
by Annasole66
Employees Worked With
Vinnie Incorvaia
April 30, 2013
I have never in my life experienced such amazing customer service as I received from Eric and Ian. They are absolutel phenomenal and deserve the highest recognition possible. I was blown away by their easy g service as I received from Eric and Ian. They are absolutel phenomenal and deserve the highest recognition possible. I was blown away by their easy going, comforting attitude and made my visit, one I will always remember . These two gentleman are a superior asset to the team, not only were they friendly, but they knew so much info and I feel they gave me a great deal. Five stars all around!! Not a single complaint. The best at what they do! I am going to send many people to this dealership, only because if these two fine gentleman. They deserve a huge bonus in this sale!!!! More
by Jarrodwelles
Employees Worked With
Eric bennet , Ian Kaufman
April 19, 2013
I would recommend this dealership for their professionalism. There was absolutely no presure. We weren't sure what we wanted, they let us test drive a few cars, and we still weren't sure. The t professionalism. There was absolutely no presure. We weren't sure what we wanted, they let us test drive a few cars, and we still weren't sure. The trunk seemed a little small so they invited us to, at anytime, bring our golf clubs and see if they would fit. They never said you must buy now. We went back 3 times and finally leased a Hyundai Sonata Hybrid. Love the car. I would recommend the dealership and the car. More
by bigvette85
April 18, 2013
Jefferson was an excellent consultant and gave us great customer service with the price we were looking for. Jefferson asked the right questions to make sure he was presenting the right product for my fam customer service with the price we were looking for. Jefferson asked the right questions to make sure he was presenting the right product for my family. He made sure my children were comfortable offering coloring books and refreshments. I will recomend Jefferson to anyone looking for a car. Thank you!! More
by kevinrudd
Employees Worked With
Jefferson Palau
April 16, 2013
Complete Professionalism with a huge dose of Friendliness! The entire team was conscience of our needs with regard to selecting the proper vehicle and staying within our price range. We left Friendliness! The entire team was conscience of our needs with regard to selecting the proper vehicle and staying within our price range. We left with a car the very same day without feeling intimidated. Henry... YOU ARE THE MAN!! Thank You. More
by KikiKonner
Employees Worked With
Vinnie Incorvaia
April 13, 2013
Just leased my 2013 Sonata from Jefferson P. and Rocco A. Great exp. from start to finish to after purchase. Highly recommend these two to anyone looking for a new or used car. Thank you Jefferson and Rocco Great exp. from start to finish to after purchase. Highly recommend these two to anyone looking for a new or used car. Thank you Jefferson and Rocco for my new baby mobile.................. More
by Lpinky
Employees Worked With
Jefferson Palau
April 10, 2013
My sales rep was Ian Kausman who was fantastic and the sales manager was Eric Bennett who was equally as wonderful. They had delivered everything promised in the ad which is why I made the purschase. They sales manager was Eric Bennett who was equally as wonderful. They had delivered everything promised in the ad which is why I made the purschase. They were kind, courteous and very patient. They answered all my questions and explained in detail about leasing a vehicle since it was my first time. They even provided child care while I spoke to my sales rep. The most fantastic thing about the dealership is that they provided transport and picked me up from my house in Oakland and brought me back to the dealership in Paramus. This was the best experience I have ever had at a dealership and this is why I gave them a 5 star rating. Diane More
by dnurse2
Employees Worked With
Ian kausman, Eric Bennett
April 05, 2013
BRIAN IS A NICE GUY BUT THE PRICES ARE WELL INFALTED ON CERTIFIED USED VEHICLES . THEY DONT WORK WITH YOU ON PRICES OF CERTIFIED CARS HOWEVER THEY ARE DECENT PEOPLE TO DEAL WITH . CERTIFIED USED VEHICLES . THEY DONT WORK WITH YOU ON PRICES OF CERTIFIED CARS HOWEVER THEY ARE DECENT PEOPLE TO DEAL WITH . More
by nypdmounted
Employees Worked With
March 29, 2013
Vinnie and Arthur were both very helpful. They answered all my questions and were very accommodating. Vinnie gave us a great deal and Arthur was helpful with going the extra step and helping us set up our all my questions and were very accommodating. Vinnie gave us a great deal and Arthur was helpful with going the extra step and helping us set up our MyHyundai and BlueLink accounts. It was overall a very pleasant experience and I highly recommend Route 4 Hyundai in Paramus! More
by curci
Employees Worked With
Vinnie Incorvaia
