Paramus Hyundai

I would like to share the disappointment I experienced after purchasing a Hyundai and inform potential buyers. First of all, I want to point out that none of the promises made during the pre-sale proce after purchasing a Hyundai and inform potential buyers. First of all, I want to point out that none of the promises made during the pre-sale process were fulfilled when I went to buy the vehicle. Before the sale, I was told that the car would be delivered with a full tank of gas, any minor existing scratches would be repaired, and winter mats would be provided as a gift. However, when I took delivery of the car, I was told to come back a week later for all these issues to be addressed. When I returned a week later, they rudely told me, “We cannot help you,” and sent me away. Shortly after taking the vehicle (2025 Model Santa Fe Hybrid), the driver’s seat adjustment mechanisms stopped working and began making noise. But the main issue is much more serious: if the car is driven for more than 30 minutes, a locking sound comes from the steering wheel, and it becomes extremely difficult to turn. I took the car to the service center and documented the issue with a video. They told me, “We will call you tomorrow,” and requested the video showing the problem. I sent the video, and the next day they called to say they could not replicate the issue and asked me to bring the car back. When I went back, I asked, “You saw the video and heard the sound; why aren’t you inspecting the steering wheel?” I then learned that the service center had only tested the car for 15 minutes, even though I had clearly stated that the problem occurs during drives longer than 30 minutes. The response I received was shocking: “We do not have the time or luxury to test your car for more than 15 minutes.” In other words, even though a critical safety component like the steering wheel was defective, they refused to repair it due to “lack of time.” After repeated insistence, the solution they proposed was even more surprising: I was asked to let the sales managers use my car to commute to work and home while assuming all potential liabilities. In the event of an accident, I would be held responsible for any damage to both my vehicle and the sales manager, despite having clearly explained the seriousness of the issue. Finally, I contacted Hyundai USA. They said a ticket had been opened and that I would receive a response, but five days have passed without any follow-up. I took my car back from the service center, and the problem still persists. In conclusion, based on my experience, I strongly advise against purchasing a Hyundai. More

Excellent customer service My sales person was Very patient helpful kind and Knowledgeable great experience patient helpful kind and Knowledgeable great experience More

Thank you, for all the help special thanks iggi Barreto a great hard working sales man compassionate professional thanks for the 2026 Elentra. great hard working sales man compassionate professional thanks for the 2026 Elentra. More

Iggi was amazing. He made entire day easy, smooth, and stress free. It was the second time we worked with him because we appreciated his kindness and warmth. He is inc He made entire day easy, smooth, and stress free. It was the second time we worked with him because we appreciated his kindness and warmth. He is incredibly personable, helpful, and incredibly patient. Can't recommend him enough! We go to Paramas Hyundai because of Iggi! More

Iggi is amazing! quick, thoughtful, and genuinely cares. Bought two cars from him. Highly recommend! quick, thoughtful, and genuinely cares. Bought two cars from him. Highly recommend! More

Unless your vehicle is still covered under warranty, I strongly suggest taking it to a trustworthy independent mechanic instead. My experience with Hyundai Service in Paramus has been extremely disappoint strongly suggest taking it to a trustworthy independent mechanic instead. My experience with Hyundai Service in Paramus has been extremely disappointing — I found their service practices to be unhelpful and lacking transparency. The sales manager, in particular, was unprofessional and difficult to deal with. Based on my experience, I would recommend considering brands like Honda or Toyota, which tend to offer more reliable vehicles and better customer service. More

I leased a sonata last year it came with full maintenance in contract. I went last week being a loyal customer traded in another older sonata and leased a Kona. Kona monthly price $320 w maintenance in contract. I went last week being a loyal customer traded in another older sonata and leased a Kona. Kona monthly price $320 when I went into finance to sign all of a sudden they want to add $211 or down to $60 for oil change a month more for maintenance total deceptive sales I was never told 2026 no longer come with out maintenance until few days later when I spoke to manager Beware . I will never go there again and trade in both cars with other brand asap I would like a response from Route 4 Auto group owners or manager about this deceptive practice More

We let them know what we were looking for and they were able to quickly assist us. We left that day with our new car without any issues. able to quickly assist us. We left that day with our new car without any issues. More

I went to Hyundai Paramus for my complimentary oil change after more than six months since my last visit. They refused the service, saying my mileage was too low, even though Hyundai’s maintenance policy al after more than six months since my last visit. They refused the service, saying my mileage was too low, even though Hyundai’s maintenance policy allows oil changes every 6 months or 7,500 miles, whichever comes first. The staff was dismissive and not helpful — very disappointing experience. I won’t be returning. More