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Excellent! Finally I got the VW Beetle I always wanted! Patrick was great from start to finish of us buying our new car. Will definitely go to see Patrick when Finally I got the VW Beetle I always wanted! Patrick was great from start to finish of us buying our new car. Will definitely go to see Patrick when we want to buy again. He was friendly, efficient and great to work with. Thanks Patrick! More

A truly outstanding experience August 30, 2019 Benny Yount President and CEO Paramount Automotive Group 1205 South Center Street Hickory, NC 28602 Dear Mr. Yount: I w August 30, 2019 Benny Yount President and CEO Paramount Automotive Group 1205 South Center Street Hickory, NC 28602 Dear Mr. Yount: I would like to express my thoughts regarding my recent purchase of a 2015 Volkswagen Jetta from Paramount Automotive at your Hickory, NC location. Sir, this experience was nothing short of outstanding. I grew up in the Detroit area and over the years I have purchased many vehicles from automobile dealers in that area. I have also purchased a vehicle in North Carolina and in Texas. I’ve experienced the full range of sales personalities during those purchases; some great, some adequate, and some terrible. Without hesitation I can say that the level of knowledge, professionalism, courtesy and genuine care that was demonstrated by all the individuals who helped me at Paramount was remarkable. I had been searching for a used VW Jetta for my 16 year old daughter for several weeks. Then during the early morning of August 20 I found a Jetta online at your Hickory location that was equipped with the options I had been looking for. I called the dealership and spoke with Fox Guenter. Fox answered all my questions and he invited me to come see the vehicle in person. I told Fox that I would try to break away from work to visit the dealer during the afternoon. Fox reached out to me around lunchtime to ask if I was still planning to come by the dealer and I told him I would be in the area within the hour. I arrived at Paramount and Fox was waiting for me with the 2015 Jetta parked right outside the showroom office. The vehicle had been cleaned and detailed. Fox was very professional and attentive. He was not pushy or overbearing and did not try to finish my sentences in an attempt to steer my thought process. He genuinely seemed to care about my specific questions and providing me with the best information possible. He answered all my questions, and after answering one particular question he reached out to Joey Lipford to provide some additional information. Joey’s approach and demeanor was equally as professional and genuine as that of Fox, and he added more technical specificity to the discussion based on his in-depth knowledge of Volkswagen vehicles. Together Fox and Joey provided me with all the answers and details to really help me with my decision on whether to purchase the 2015 Jetta. My wife and I had established a ceiling for purchasing a used car for our daughter and the selling price of the 2015 Jetta was much higher than that ceiling. After speaking with Fox about the selling price I then met with the Sales Manager Josh Williams to discuss options for the final selling price of the vehicle. Josh was also very professional and genuine during our conversation, and even though he knew I would be purchasing the vehicle for my daughter, and that he may have had some leverage knowing this, he did not try to steer the discussion to try to convince me solely on the merit of purchasing a vehicle for my daughter; rather, he objectively discussed the advantages of owning the Jetta and the price points of that used vehicle in the marketplace. I very much respected his approach and after agreeing on the final selling price I felt it was a win-win scenario for myself and for Paramount. Finally I met with Parker Grove to review the vehicle financing and warranty options. He took the time to discuss the various financing options and the specific warranty coverage scenarios, and he offered his perspective and consideration for each of the warranty scenarios based on putting himself in my shoes with having a daughter who was just beginning her driving experience. Parker’s engagement and demeanor was equally as professional and genuine as that of Fox, Joey and Josh. At the end of our discussion I decided not to purchase a warranty plan. My decision to not purchase the warranty did not reflect on Parker in anyway; after speaking with my wife we simply made a calculated decision to bet on Volkswagen’s reputation for this particular powerplant in the Jetta. In closing sir I would like to say that I was deeply impressed and greatly satisfied with the level of professional talent that I encountered at your Hickory, NC location. I will not hesitate to recommend Paramount Automotive to my friends and my professional colleagues. I was a true pleasure doing business with Paramount. Thank you. Peter Butala More

Best Experience of My Life I am very critical and skeptical of car dealerships based on my experiences through the year. That changed given my recent experience at Paramount VW I am very critical and skeptical of car dealerships based on my experiences through the year. That changed given my recent experience at Paramount VW with sales representative Patrick Lewis and his team was nothing short of 5-star. I have dealt with many dealers in many states over the years, but my recent purchase from Paramount VW was the best experience I have ever had. When I arrived for my appointment to test drive a Golf R the sales representative Patrick Lewis had the vehicle ready and waiting out front when I arrived on the lot. Patrick was very knowledgeable, he did not hassle me with a high pressure sales pitch, and he simply answered all my questions. I live in Boone, I had no intentions of making the purchase the day of the test drive and was actually headed to a doctor's appointment following my appointment at Paramount VW... Given my interaction with Patrick Lewis and how much I liked the vehicle, I explained that I had a doctor's appointment in two hours and would like to get a price on the vehicle I test drove and the trade in price on my current vehicle. They did not play games and gave me a very fair price on both my trade-in and the CPO Golf R, and I expected to circle back the next day or over the weekend to handle the purchase... Patrick Lewis, the finance manager Parker Grove, and the rest of their team dropped everything, went above and beyond the call of duty. They were able to not only complete all the paperwork, but had me back on the road in my new CPO Golf R so fast that I made it to my next appointment early. I didn't think it was possible. Update: A few days after I purchased the car I noticed part of the tire repair kit was missing from the trunk. They shipped the missing tire inflation canister to my home at no charge. The Paramount VW of Hickory Team are... how should I put this... THEY ROCK!!! More

Excellent service Andrea went above and beyond working on this deal. She really listened to what I wanted and kept me updated on any changes in the vehicle status. I wo Andrea went above and beyond working on this deal. She really listened to what I wanted and kept me updated on any changes in the vehicle status. I would definitely buy a car from her again. More

Good experience What can I say? It’s nice to walk into a car dealership and be able to leave with a new car just a short time later. Patrick was patient, knowledgea What can I say? It’s nice to walk into a car dealership and be able to leave with a new car just a short time later. Patrick was patient, knowledgeable, and affable. A good place to buy a car, and we drove 60+ miles to get there. More

Easiest car buying experience I found the vehicle I bought online. I put in my inquiry online after business hours. Patrick contacted me first thing when they opened the next day. I found the vehicle I bought online. I put in my inquiry online after business hours. Patrick contacted me first thing when they opened the next day. We spoke over the phone about the car and he even entertained my father who wanted to check out the car for me. Once I got there to test drive it he had it ready and out front. Every person I spoke to at this dealership during the couple hours I was there was so nice and professional. This was a very pleasant experience all around and I definitely recommend this dealership. More

3-peat customers! We are always happy when we leave this place because they take great care of you! Butch Walters makes the car buying process so easy! We are 3-peat We are always happy when we leave this place because they take great care of you! Butch Walters makes the car buying process so easy! We are 3-peat customers and will be for a while! Butch is our go-to salesman. He listens to what you need and makes it happen! More

Another pleasing transaction Joey and the rest of the team here are very helpful and professional. that is why we came back here to purchase our next vehicle. Joey found exactly Joey and the rest of the team here are very helpful and professional. that is why we came back here to purchase our next vehicle. Joey found exactly what we were looking for, even though we ended up with a different color than anticipated. they make it easy and hassle-free. More

Overall experience Joey is an asset to your company.....He was able to find the color that I wanted...Most of all he was very knowledgeable and helpful..... Joey is an asset to your company.....He was able to find the color that I wanted...Most of all he was very knowledgeable and helpful..... More

Very easy buying experience This was a very easy buying experience. Patrick made all the difference in the world by understanding time was valuable to us and worked quickly to g This was a very easy buying experience. Patrick made all the difference in the world by understanding time was valuable to us and worked quickly to get the price that we were looking for. With the help of the finance team I was in and out of the dealership in less than an hour. More