Paramount Kia of Hickory

Great service, they go above and beyond to make sure you get what you need and want. get what you need and want. More

Honest dealership that provided us with a fair deal on our trade and the new Kia Telluride we purchased. Both our sales person, Katie and the Finance Manager CJ were great to work with! our trade and the new Kia Telluride we purchased. Both our sales person, Katie and the Finance Manager CJ were great to work with! More

Awesome, no-pressure, high-communication environment to score a deal on a new KIA. Would recommend even my worst enemies to shop here :D score a deal on a new KIA. Would recommend even my worst enemies to shop here :D More

Tim Whitener really made sure I was at ease and happy! When going to even look at a vehicle there is this stigma of there will be pressure to purchase or be bombarded by so many people as soon as I drive When going to even look at a vehicle there is this stigma of there will be pressure to purchase or be bombarded by so many people as soon as I drive on the lot. At Paramount KIA that was not the case! I arrived, and was greeted by Tim Whitener with respect and kindness immediately and asked if I was looking for anything particular. I was in need of a larger vehicle to accommodate a growing family and I was immediately put at ease and guided to what I wanted to look at! Not once was I overwhelmed! He asked if I wanted to drive the Carnival and we took it for a test drive. Usually at some point I am asked “are you ready to take it home or if we get the numbers right would you take it home” Tim did not use any of that. He asked me questions about my needs and desires and we sat down and looked things over. I never felt pressured and I always felt like I was the one making the decision. When I met Evan Payne, the sales manager, he was honest and kind and explained everything to me as well. Ryan Briggs, in finance, was so helpful and talked me through each step and helped me complete everything easily and even when I had questions or wanted to tweak something he answered my questions and changed things without any problems or frustrations. Everyone there made everything so pleasant and easy. Knowing this is a Christian dealership is a bonus for me! I had no frustration that usually comes with buying a car! At the end, Time went over every detail of the vehicle again to be sure I didn’t have any questions and told me if I had any after getting home to be sure to give him a call. I’m so thankful I chose Paramount KIA for my vehicle purchase! I truly cannot say enough great things about my purchase experience at Paramount KIA! Everything was smooth and wonderful, and I would recommend Paramount KIA over any dealership to everyone I meet! More

Everything went smoothly. It was clean and the workers were professional at their job. Also, it was a quick process with the paperwork. It was clean and the workers were professional at their job. Also, it was a quick process with the paperwork. More

Everyone was very friendly, helpful, and patient with the whole process and made my family and myself feel welcomed whole process and made my family and myself feel welcomed More

I have never felt so taken advantage of and disrespected by a business as I have by Paramount Kia over the past three months. In 2021, I leased a car through Paramount Kia of Hickory. When my lease ended by a business as I have by Paramount Kia over the past three months. In 2021, I leased a car through Paramount Kia of Hickory. When my lease ended in July, I visited Paramount to buy out my car. After meeting with CJ from finance, I found that the monthly payment was significantly higher than expected. Upon reviewing documents at home, I discovered over $7,000 in extra warranties and contracts that had not been discussed. The next day, I returned to Paramount to express my concerns and requested the cancellation of these extras. Initially, I was told to wait for several hours or come back another day, but after saying I could stay, a finance manager provided me with a cancellation sheet to complete shortly after. I was told my financing and payments would be updated within one to two weeks. Two weeks later, I called for an update and spoke with Brandon, who assured me everything had been submitted. I requested confirmation of the cancellations and on what my new financing and payments would be, but did not hear back. After two more weeks of follow-up, I spoke with another manager, Andy, who promised to call me back with confirmation of all of this information, but never did. Frustrated, I visited Paramount again on August 31st and learned from another employee, Evan, that my cancellations had never been processed. I was told it was now too late to adjust my payments. Evan stated he could process the cancellations on September 2nd but that I would need to refinance the loan and pay taxes again. It was disclosed that this wouldn’t have been necessary if they had submitted my cancellations the first time. Evan reached out on September 2nd to inform me they were sending a check to my financing bank, which would take a week or two to process. However, on September 18th, when I contacted my bank, they confirmed no payments had been received. When I followed up with Evan, he claimed the process could take 3-4 weeks and should be resolved before my next billing cycle. My next payment is tomorrow and as no surprise, this issue has still not been resolved and Ally has still not received this payment. This manipulation and deceit have persisted for nearly three months. I've repeatedly asked for confirmation and have received inconsistent and incorrect information from various managers and employees. The time and effort I've dedicated to resolving this matter have far exceeded what is reasonable, yet it remains unresolved. As a customer of Paramount Kia for over three years, I feel deeply disrespected. I have been patient throughout this ordeal, but my frustration has reached unacceptable levels. I am still waiting for a resolution. More

He was absolutely amazing, so kind and he seemed to anticipate all the questions that I had… very professional…. One of the easiest experiences I have ever had at a car dealership… I am very impressed anticipate all the questions that I had… very professional…. One of the easiest experiences I have ever had at a car dealership… I am very impressed with this young man… Paramount Motors is blessed to have him… More

Very pleasant to work with didn’t feel pushed to buy the car. Everyone was very nice. car. Everyone was very nice. More

Amazing ! He worked with me to find a perfect car that fit my wants & needs ! He worked with me to find a perfect car that fit my wants & needs ! More