Paramount Kia of Asheville - Service Center

I happy that everyone was willing to help me out on getting my car switch out to a different car. Thank you for helping me getting my car switch out to a different car. Thank you for helping me More

Contacted 2 weeks prior to needing rekey service, ordered and payed for keys and requested service for 2 outstanding recalls, a new battery, an oil change, and an inspection. They assigned a servic ordered and payed for keys and requested service for 2 outstanding recalls, a new battery, an oil change, and an inspection. They assigned a service contact person, whom I emailed twice with no response. Called an hour before tow truck arrived their location, asked them to call and confirm its arrival. Again, no call back. Showed up following day and had to explain again as to why it was there, and was referred to a different contact person, who wasn't going to be there the day it was scheduled for service. Called the morning of service, and was told they couldn't find the keys, and the battery was dead. Again explained all needs. I was told that the car would be done between noon and 1PM. My wife dropped me there at 11AM, and left for the 6 hour drive home.. When I arrived I had to explain everything again. An hour later I was told the battery was dead, and did I want a new one? 5 hours later I left with the car, never having gotten the requested inspection. Lack of communications and coordination was frustrating. More

Very professional, clean, courteous, quick made leasing a new car today the easiest ive ever experienced. From start to finish the while process was amazing new car today the easiest ive ever experienced. From start to finish the while process was amazing More

Just bought my very first car today! Taylor got us a great car for a great price! Very understanding and negotiable! I’m so excited!!! great car for a great price! Very understanding and negotiable! I’m so excited!!! More

I didn’t expect to be writing another review so soon. As with my first visit, Jodi, Jordan, and Mark assisted with all of our needs and meet all of our expectations. There was an issue with the front tire b with my first visit, Jodi, Jordan, and Mark assisted with all of our needs and meet all of our expectations. There was an issue with the front tire but it was fixed within a few days and we were even given a complimentary car wash! More

It was a seamless experience...I was there for service It was a seamless experience... I was there for service on my original Kia and wasn't planning on purchasing... I test drove a 2020 to see what was It was a seamless experience... I was there for service on my original Kia and wasn't planning on purchasing... I test drove a 2020 to see what was available maybe for a future purchase... My Mom fell in love with it so I bought it... No hassle...seamless experience. More

Brought my Forte in for service appt. Went home in a Seltos! I brought my KIA Forte in for a scheduled service appointment. I decided to trade my Forte for a new KIA Seltos which I drove home that evening. KIA I brought my KIA Forte in for a scheduled service appointment. I decided to trade my Forte for a new KIA Seltos which I drove home that evening. KIA Paramount staff were great as usual! More

Helpful service & up front knowledge Joe Gutierrez was extremely helpful today with my 2012 KIA Soul. He took the time to inform me of the service needed and update on the progress of rep Joe Gutierrez was extremely helpful today with my 2012 KIA Soul. He took the time to inform me of the service needed and update on the progress of repairs. The service was fast and efficient! Thanks to Joe, I will be back again. More

Excellent Service Joe Gutierrez always goes the extra mile: thorough, honest, helpful (and he returns calls!) If he doesn't know the answer to a question, he finds out. Joe Gutierrez always goes the extra mile: thorough, honest, helpful (and he returns calls!) If he doesn't know the answer to a question, he finds out. Highly recommend working with him! More

fast and easy Joe Gutierrez always explains everything carefully. I don't feel that I'm being taken advantage of. And the work is always done right about the time Joe Gutierrez always explains everything carefully. I don't feel that I'm being taken advantage of. And the work is always done right about the time he estimated. More