Paramount Kia of Asheville - Service Center

Shana Davis called me to discuss my experience at Kia after a recent service I had. I do not know Shana, and was not expecting this phone call. She actually called at perfect timing one evening. I was ab after a recent service I had. I do not know Shana, and was not expecting this phone call. She actually called at perfect timing one evening. I was able to express that I had car difficulties soon after service at paramount Kia and had some unexpected troubles that seemed likely something that In my opinion could have been an easy fix however, of course I am not car or tech savvy to figure it out myself. The service department had asked to bring my car in to Investigate and do an expensive diagnostic. She had over the phone without kindly and generously guided me on ideas to help solve my car problem which I had expected to receive from service department. After 30 minutes or more of being on the phone trying to find help with my car issues prior to her call, she had fixed my problem in one minute after her advice and guidance. I am so grateful for her, there's not many people out there like her. She helped me rather defer me to Service department and waste my money in time. She even in addition to, give me her number and extension to call back if her suggestion did not work. This is the type of service that customers expect and want. I think she was amazing. She has a good heart and Kia is very lucky to have her!!! If you had to deal with anyone at Kia Paramount, please see her. I'm a good judge when it comes to good quality people that you can trust and she would definitely be one of them. Thank you Shana!! More

Norman was great. I was browsing vehicles waiting for mine being serviced. He approached and was willing to take a risk with me even though I said I might not end up b I was browsing vehicles waiting for mine being serviced. He approached and was willing to take a risk with me even though I said I might not end up buying. He was professional, was attentive. Unfortunately it did not work out due to financing. But I will certainly consider coming back to him if/when I decide to get a new Kia. More

Great atmosphere and Alexa is so friendly! Really knows her stuff! Would recommend to anyone! Really knows her stuff! Would recommend to anyone! More

Norm has been with KIA for a long time, and sold us our first car. He was friendly, reliable and trustworthy. It’s nice to know that he’s still at Paramount KIA, which says in today’s employment environme first car. He was friendly, reliable and trustworthy. It’s nice to know that he’s still at Paramount KIA, which says in today’s employment environment, a lot! More

Norm is responsive to costumer’s needs. Great guy! We’d buy from Norm again Great guy! We’d buy from Norm again More

Kaliegh is the best! ! Go see her she’s super nice and comforting! Love her ! Go see her she’s super nice and comforting! Love her More

I have been with paramount kia of Asheville for almost eight years the Norman and staff give Excellent Service eight years the Norman and staff give Excellent Service More

Overall friendly staff very knowledgeable when asking questions but every time they do a service on my vehicle they scratch it somewhere or they lose a plastic clip and get grease on my headliner every t questions but every time they do a service on my vehicle they scratch it somewhere or they lose a plastic clip and get grease on my headliner every time More

Alexa helped me and knew ever question I had. I would recommend her to everyone. She was very professional I knew exactly what I was look for. I would recommend her to everyone. She was very professional I knew exactly what I was look for. More