Paramount Hyundai Hickory - Service Center

Used vehicle purchase with a problem I purchased a 03 Rav4 and found out it had an inoperative right front door lock and the transmission randomly doesn't shift into 2nd gear then shifts I purchased a 03 Rav4 and found out it had an inoperative right front door lock and the transmission randomly doesn't shift into 2nd gear then shifts real hard and sometimes shifts in and out hard several times . So I called made appt and they drove it and said they couldn't find anything wrong with the transmission but when I left it did it right there in the street as I stsrtrd out and turned and went back into service lot tild them that is was doing then and they said to wait until part for the door came in and woyld bring back and check it out then. They expecting me to drive it that way until they call me whenever the door part comes in? It doesn't need to be driven it needs to be fixed . they haven't called me yet! It has been 4 days. So I call them and ask if the part came in for the door and they said they couldn't tell me because someone wasn't there to called back tomorrow and they could tell me?? Is that a way to run s service dept and or parts dept. Sounds like it is a run around to me !!! More

2019 Hyundai Elantra I recently purchased a 2019 Hyundai Elantra. Noah Barahona was very helpful and knowledgeable. He answered all my questions and made me feel very comf I recently purchased a 2019 Hyundai Elantra. Noah Barahona was very helpful and knowledgeable. He answered all my questions and made me feel very comfortable leaving the lot with a great car. Overall this was an amazing experience and they took very good care of me. More

Service/Purchase Appointment We visited Paramount Hyundai for its first service on our new 2018 Santa Fe Sport a few months back --our 5th purchase from Paramount Hyundai. We wer We visited Paramount Hyundai for its first service on our new 2018 Santa Fe Sport a few months back --our 5th purchase from Paramount Hyundai. We were greeted by Jon Arrowood in the Service Dept. and he was so courteous, very helpful and a pleasure to deal with. He saw that the service was completed in a timely fashion which we were very impressed about. Jon is such a personable employee and really is knowledgeable. I cannot stress that enough. He is a real asset to the company, and, again, it was a pleasure dealing him. We mentioned that the car we brought in for service wasn't really to our liking even tho' it is a fine car. It just lacked some of the extras that we missed. Jon apparantly listened intently and showed us 2 newer SUVs. Somehow he seemed to know just what we wanted. The second SUV was perfect.. Needless to say, we found ourselves in the Finance Office with Allen Queen , (who, by the way, is as personable as they come and made the process of transferring our paperwork to the new vehicle so easy. We left that very afternoon in our new 2019 Santa Fe. We love it !! We cannot say enough about the sales and service of Paramount Hyundai, Jon, Jason and Allen. What a positive experience!! That is why we have just purchased our 6th vehicle from them. We have dealt with them for some 12 years now. We will continue to do business with them for many years to come. More

Results Charles was wonderful to work with on our purchase. He was very knowledgeable of the vehicle, easy to ask questions, took all the time needed and was Charles was wonderful to work with on our purchase. He was very knowledgeable of the vehicle, easy to ask questions, took all the time needed and was not pushy. We worked with the service manager, Jason Greene and the sales manager, Chris as well in working through a situation with our 2016 Tucson. The entire team put in extra time and effort to settle our problem. This was a great team to work with.. I can't say enough. More

Helping with an unfixable problem. I had a problem with the vehicle I had purchased in 2015. Hyundai made good on getting me out of the vehicle and into a new one. They worked on it sol I had a problem with the vehicle I had purchased in 2015. Hyundai made good on getting me out of the vehicle and into a new one. They worked on it solution until I was satisfied. More

excellent His personality shines through in his customer service and his eagerness to help is a quality i appreciated during my visit although our interaction w His personality shines through in his customer service and his eagerness to help is a quality i appreciated during my visit although our interaction was short it was remembered More

Great The experience was great. I was there for service and just wanted to look at the new Sante Fe sports. A salesman, Trent Clayton, brought a new one do The experience was great. I was there for service and just wanted to look at the new Sante Fe sports. A salesman, Trent Clayton, brought a new one down to service for me to see. We also went for a test drive. I liked what I saw. Trent was very knowledgeable and accommodating. We were arrive at price easily and proceeded on. It was a very good and professional experience. Thank you. More

Wonderful Servoce Department I’ve purchased 3 cars from Paramount Hyundai over the last 8 years, and I only have them serviced at the dealership. Candy is always friendly and help I’ve purchased 3 cars from Paramount Hyundai over the last 8 years, and I only have them serviced at the dealership. Candy is always friendly and helpful and knowledgeable. More