Paramount Hyundai Hickory - Service Center

Fast & Friendly! We appreciated the team going above and beyond to make sure we were happy with our new Buick before we drove off the lot. They were helpful throughout the whole process including after we d beyond to make sure we were happy with our new Buick before we drove off the lot. They were helpful throughout the whole process including after we drove away. 10 out of 10! More

Shawn is a very professional, efficient and productive service manager. He gets the work done no problems asked!! I trust him with all my car needs!! service manager. He gets the work done no problems asked!! I trust him with all my car needs!! More

We purchased a new 2019 Sonata. In 2020, we started getting an error about the hybrid systems. We took it to the dealership in Valdese multiple times. They informed us nothing was wrong. The car starte getting an error about the hybrid systems. We took it to the dealership in Valdese multiple times. They informed us nothing was wrong. The car started stalling and having further trouble. After taking to the sister dealership in Hickory, the hybrid pump had been bad the whole time. It was barely found in time to be covered by warranty. Almost as they were trying to wait until it was not to inform us it needed to be replaced. Wednesday, February 10th,2021, the car was taken in for service and preventive belt replacements. The service department was told the car was making an odd noise and was vibrating when pressure was applied to the gas pedal. They said it was just a little low on oil and nothing was wrong with the car. That afternoon the car broke down. We were told while on the phone trying to get service and a tow that it had to be a misfiring piston. It was a hole in the engine block. Later told the noise we were hearing and the vibration must have been something. It was as though they did not even attempt to look, or they were trying to out last the warranty to be able to charge more for parts and labor than the contract with the manufacturer provides. The constant timing of requested warranty covered repairs be missed when the warranty is close to expiration does not seem to be accident. More

Candy is the most caring and honest person that I have had to work with. She always greeted me with a smile and made me feel comfortable. She took care of everything that I needed done with my Hyundai a had to work with. She always greeted me with a smile and made me feel comfortable. She took care of everything that I needed done with my Hyundai and answered all my questions. If you need to speak with someone regarding the maintenance of your vehicle, I highly recommend Candy. More

The staff in the service department is AMAZING!!! Aaron has been the best and the perfect service manager. He even helped me pick out the perfect set of all weather tires for my Tucson, right before winte has been the best and the perfect service manager. He even helped me pick out the perfect set of all weather tires for my Tucson, right before winter. In addition, Harry, the shuttle driver, was extremely personable and made the trip great! More

Always receive superior service here with great prices. got the most affordable quote on a great pair of tires. Everyone is always super friendly and informative. got the most affordable quote on a great pair of tires. Everyone is always super friendly and informative. More

Candy is the best! Over the years we have had two different vehicles that we have serviced through Paramount Hyundai in Hickory, & Kandy has always been beyond helpful a Over the years we have had two different vehicles that we have serviced through Paramount Hyundai in Hickory, & Kandy has always been beyond helpful and kind to us. She is very detail oriented and reliable as well. We are very grateful for her. More

Top Notch Service Every Time I had my previous car a Hyundai Accent serviced at Paramount Hyundai from the very start. Every bit of maintenance was performed at this Dealership. I had my previous car a Hyundai Accent serviced at Paramount Hyundai from the very start. Every bit of maintenance was performed at this Dealership. All work performed was top notch. The only issue I had in over 3 years was a rough running engine after a fuel system service. They took the car back to the shop immediately and corrected the issue. Less than 10 minutes to correct. My service advisor all along has been Rusty Matlock. I have never worked with a friendlier or more knowledgeable advisor across many makes and models. Rusty is always accommodating and always voices his appreciation of having my business. Wouldn't go anywhere else to get my Hyundai serviced. More

Used vehicle purchase with a problem I purchased a 03 Rav4 and found out it had an inoperative right front door lock and the transmission randomly doesn't shift into 2nd gear then shifts I purchased a 03 Rav4 and found out it had an inoperative right front door lock and the transmission randomly doesn't shift into 2nd gear then shifts real hard and sometimes shifts in and out hard several times . So I called made appt and they drove it and said they couldn't find anything wrong with the transmission but when I left it did it right there in the street as I stsrtrd out and turned and went back into service lot tild them that is was doing then and they said to wait until part for the door came in and woyld bring back and check it out then. They expecting me to drive it that way until they call me whenever the door part comes in? It doesn't need to be driven it needs to be fixed . they haven't called me yet! It has been 4 days. So I call them and ask if the part came in for the door and they said they couldn't tell me because someone wasn't there to called back tomorrow and they could tell me?? Is that a way to run s service dept and or parts dept. Sounds like it is a run around to me !!! More