Paramount Hyundai Hickory - Service Center

I visited Paramount Hyuandai of Hickory on 3/19/2022 for a routine oil change. During the visit the advisor came to the waiting area to inform me that my front end was out of alignment. I reminded him that a routine oil change. During the visit the advisor came to the waiting area to inform me that my front end was out of alignment. I reminded him that they had disassemble my front end twice before on prior visits searching for a popping noise and a strut, mount, and engine mounts were supposedly replaced under warranty and it hasn’t driven the same since the repairs were made. He claimed that an alignment is not part of Hyundais steering/suspension repairs. I stated that is false information. An alignment is always necessary after such repairs are made. He failed to provide an alignment spec sheet upon the last visit but I asked for one this time. Additionally, during the last visit he stated that I was required to bring the vehicle back for a “new software update”. I researched the recalls using my VIN and called Hyundai personally but no such repair was needed. In fact, the repair had already been performed a few months prior. During the last visit I also turned in a free coupon for an oil change and car wash they had given me for a bad oil mess that occurred on my garage floor right after a routine oil change. They changed the oil but failed to perform the car wash. I’ve had to return to the dealership more than once to address the popping noises in the front end and then they try to up sell me an alignment because they failed to complete the repair. If my tires wear out because of this Hyuandai should be held responsible. Upon the December visit- I requested a state inspection and they called to say my vehicle was ready after 1 week. When I picked it up they told me I’d have to bring it back for the inspection. When I came back again they told me I needed to schedule an appointment for the “software update” that had already been performed according to Hyuandai’s records. Terrible service! I want to be compensated for the alignment. More

Matt was absolutely wonderful. Awesome experience!!! Will be back for services on my vehicle, and new purchases in the future !!! Thank you !!! be back for services on my vehicle, and new purchases in the future !!! Thank you !!! More

We met Karrie while our car was being serviced. We were thinking about a new car but explained we were not sure if we were going to proceed. She still gave us full attention. She is professional, knowledge thinking about a new car but explained we were not sure if we were going to proceed. She still gave us full attention. She is professional, knowledgeable, and personable. We would highly recommend her for a great car buying experience. More

SHAWN IS A GREAT GUY. HE IS VERY PROFESSIONAL, THOUGHTFUL, TRUSTWORTHY, AND A FRIEND TO ALL. I HAVE KNOWN HIM AND HAVE WORKED WITH HIM FOR MANY YEARS. ONE OF THE BEST SERVICE MANAGERS I HAD THE PL THOUGHTFUL, TRUSTWORTHY, AND A FRIEND TO ALL. I HAVE KNOWN HIM AND HAVE WORKED WITH HIM FOR MANY YEARS. ONE OF THE BEST SERVICE MANAGERS I HAD THE PLEASURE OF WORKING WITH. More

Richard is very friendly and down to earth. It was a pleasure working with him. He made the process flow so easily. Highly recommend him! pleasure working with him. He made the process flow so easily. Highly recommend him! More

Ryan is amazing he helped both me and my fiancé find the perfect car for me and suv for my fiancé! Would definitely recommend going to him if your looking for a new ride!! perfect car for me and suv for my fiancé! Would definitely recommend going to him if your looking for a new ride!! More

Shawn is a great guy. Known him for many years and highly recommend servicing your vehicles with him. He creates great teams and their customer service is exceptional! highly recommend servicing your vehicles with him. He creates great teams and their customer service is exceptional! More

Best place to buy car. AWESOME PEOPLE. Richard was a big help. Was there for service on my car. Looked at other cars was put in a new 2021 Tucson. I AM A VERY HAPPY HAPPY NEW CAR OWNER. THANK YOU R big help. Was there for service on my car. Looked at other cars was put in a new 2021 Tucson. I AM A VERY HAPPY HAPPY NEW CAR OWNER. THANK YOU Richard More

I have known Shawn for many years, Shawn is very knowledgeable and honest would highly recommend him to help you with your automotive needs, give him a call, you won’t be disappointed. knowledgeable and honest would highly recommend him to help you with your automotive needs, give him a call, you won’t be disappointed. More

Shawn Howard has been and remains to be a true leader in the automotive industry. I've followed him for years and have nothing but wonderful things to say about him and every team he is a part of. You are l the automotive industry. I've followed him for years and have nothing but wonderful things to say about him and every team he is a part of. You are lucky to have him More