Paramount Hyundai Hickory

I just had to take a minute to express my heartfelt I just had to take a minute to express my heartfelt appreciation for everything you’ve done to make our experience of purchasing a new 2012 Hyundai I just had to take a minute to express my heartfelt appreciation for everything you’ve done to make our experience of purchasing a new 2012 Hyundai Elantra Limited from your dealership a true delight!! From the initial internet inquiry down to the delivery of our new car – you exemplified the kind of sales professional consumers hope for when they begin to consider the purchase a new vehicle. My wife & I appreciated the way you gave us several different choices; new & pre-owned. The ONE thing you were willing to do for us was to quote us a PRICE!! This was something that I was unable to get any dealership to do for us. This was important to us, because the dealerships which did contact us – including where we originally purchased our trade-in, 2008 Hyundai Sonata Limited, were located approximately 1-2 hours away from us. I’ve come to realize my TIME is precious and once spent can’t be redeemed, so we were looking to engage the dealership(s) that not only said they believed it – but displayed it!! Paramount Hyundai certainly did!! We also appreciated the manner in which Lindsay & Tammie stayed in touch with us to make sure we were receiving the information needed to make a well-informed purchase. The icing of the cake though was yesterday. Your preparation & attention to detail, your patient manner in dealing with my questions, your knowledge of the vehicle and the manner in which you made me feel about the overall experience. I also appreciated the involvement of your Sales Manager – Chris Pridgen. His willingness to help make the deal come together spoke volumes of the spirit of teamwork displayed at Paramount. As you can imagine – I’ve experienced my share of “back & forth” in the negotiation process – often feeling intimated & worn down by it all. NOT SO YESTERDAY!! When it appeared we might be at an impasse, you didn’t allow everything to “drag on” – you immediately got Chris involved and within a few minutes everything was worked out!! All I can say is that in the future – regardless of the kind of car we’re looking for – YOU CAN COUNT ON US TURNING TO YOU and the TEAM at PARAMOUNT for our 1st CHOICE!! May God continue to bless all you do to honor Him by helping people with the purchase of a automobile. Sincerely, Jimmy Lancaster More

This is my second trip to Paramount...on my first trip in Feb. 2011 I bought a 2006 Ford Escape unfortunately it was totaled in an accident in August 2011... :( When the other driver's insurance co. settled Feb. 2011 I bought a 2006 Ford Escape unfortunately it was totaled in an accident in August 2011... :( When the other driver's insurance co. settled...I needed a car! The first place I looked was ParamountKia.com I did find a Mercury Mountaineer that I fell in love with, but it was at the Paramount dealership in Ashville...I called the Hickory dealership and was put in touch with Josh Williams...he was going to make arrangements with Ashville for a driver to go and get the Mountaineer and bring it to Hickory....well, instead of moving the vehicle off sales lot (like they said they would)...they sold it...the night before I was supposed to see it in Hickory.....needless to say I was not very happy.....but...Josh assured me he would find me another SUV......he found a 2002 Ford Explorer Sport on the Paramount Hyundai lot. I saw it...drove it and fell in love with it! We worked out all the details and now the Explorer is in my driveway and I am very happy!! Josh Williams was very nice...very helpful and he felt worse than I did when the Mountaineer got sold out from under us! Still not happy about that.....but I got newer vehicle with less miles and better gas mileage....so I AM happy about that!! More

Darius Bennett was highly professional and extremely knowledgeable about the Mazda3 I eventually bought. He ran through the paperwork without a hitch. I was surprised when he said he had been at Paramou knowledgeable about the Mazda3 I eventually bought. He ran through the paperwork without a hitch. I was surprised when he said he had been at Paramount Mazda one month. Everyone at the Hickory site were very helpful. I did however have an extremely bad experience with Jonathan Yount. Jonathan was my original contact with Paramount Valdese. He was late by about 15 minutes to our contact meeting at 8:30 AM on Thursday Sept 1. He was unfamiliar with the Mazda website which made the appointment go very slowly as he tried to print specifications for the car I was interested in. He was obviously very inexperienced. I then went to the Hickory site and met with Kenneth Steward, who was helpful in showing me the stock. I called and made an appointment with Jonathan to drive the car on Saturday, Sept 3 at 11 AM. At 11:15 he had not shown or called and I asked for someone else to assist me. Darius and I were in the car ready to go when Jonathan finally showed up, about 20 minutes late, waving his arms and yelling, "Denise where were you? I've been over at the Kia showroom for 20 minutes." Not "Gee, I'm sorry we missed each other" or at least a believable story. And why would I be at the Kia dealership when the car I was buying was on the Mazda showroom floor? The previous visit with Kenneth was at the Mazda showroom. I was very angry being treated that way. Fortunately Darius had a calm manner and pulled the rest of the visit off without any problems. I'm looking forward to owning my Mazda3. More

Our sales person was Darius Bennett. He is a very friendly person who really has alot of knowledge about the cars he sells. He made us feel at ease about the whole buying process. He answered all of friendly person who really has alot of knowledge about the cars he sells. He made us feel at ease about the whole buying process. He answered all of our questions. There were no hidden issues and there was not hardly any haggling about price. This was by far the best car buying experience we ever had. Thanks again Max and Kim Brown More

Our son told us about Paramount Hyundai and told us if we decided on a Hyundai to be sure and ask for Mr. Stewart. He was very pleasant and up front about our interest in the Santa Fe. He took us out for a d decided on a Hyundai to be sure and ask for Mr. Stewart. He was very pleasant and up front about our interest in the Santa Fe. He took us out for a drive and explained In detail about the vehicle. We also requested a 2012 vehicle and he found one right away, the deal he made us with our trade In seemed fair. We would definitely recommend Mr. Stewart and Paramount Hyundai to our friends and family. More

From the moment we walked into the dealership, Peter Collins was enthusiastic, understanding in my choice of vehicle and worked diligently to find it. He kept in touch with progress reports. When the Collins was enthusiastic, understanding in my choice of vehicle and worked diligently to find it. He kept in touch with progress reports. When the deal was done, he explained all the bells and whistles of my car and introduced me to the fellas in the service dept. Job well done. More

First off, I don't like having to go to dealerships to buy a car, I don't like haggling and constantly feeling like I have to watch the person I'm working with like a hawk. However, Robbie was very nice, buy a car, I don't like haggling and constantly feeling like I have to watch the person I'm working with like a hawk. However, Robbie was very nice, he was friendly and did try to make the process less stressful. With that said, the Sales Manager (The person who priced my trade) did try to pull a fast one from my stand point and tried to reduce the value of my trade by $2k, thinking I just wouldn't notice. I find that offensive. I almost left instead of purchasing. Also, when I asked about Mazda Loyalty discounts it seems that it got dismissed and I don't think I got anything off the sticker price of the vehicle. So, no, I don't think I got a fabulous deal. However, with my personality, I find Robbie's friendliness and interest in being pleasant outweighed my agitation. My last Mazda purchase was from Harrelson, and they really had me ticked off, so much so in fact, that it has taken me 10 yrs to look at another Mazda, despite the fact that I love my Tribute and still own it. In the end, I would recommend Robbie again as a sales person but would definately warn people to price thier own trade before showing up. I hope you really wanted me to be honest and weren't just looking for some pat on the back. Thanks for reading, Cindy Phelps More

I found the car I wanted to purchase at a lower price over the internet at your dealership. I made a phone call and was immediately connected with Adam Whitener. First impressions of Adam over the phone over the internet at your dealership. I made a phone call and was immediately connected with Adam Whitener. First impressions of Adam over the phone were good, I didn't feel like I was pressured in any way. He was very helpful and provided the guidance I needed since this was my first new car purchase. Upon meeting Adam at the dealership he devoted all his time to my needs, and even skipped a few phone calls so that our time was not interrupted. Adam took the time to make sure I fully understood how the process of buying a new car was going to go, and assured me that I could call him at any time with further questions. Overall it was a smooth process, and I would certainly see myself coming back to this dealership in the future. Thanks again! Adam Baysingar More

Kenneth was very helpful, professional and friendly. I had been researching the sub-compact catagory for several weeks looking at all in the catagory from the Fiesta to the Fit. While I was impressed wit had been researching the sub-compact catagory for several weeks looking at all in the catagory from the Fiesta to the Fit. While I was impressed with the new styling of the Accent, it was the gas mileage and value that promted me to look harder at this vehicle. There was no inventory in my hometown of Asheville so I had to look in the surrounding area. I happened to be traveling through Hickory so I requested a quote from dealers in the area via the internet and Kenneth responded. We met the following day, went for a test drive and closed the deal. Kenneth's and Chris' willingness to work with me on price was a key factor in my decision to purchase from this dealership. I got the price I wanted, the dealer got a fair price for the car and I received excellent service from Kenneth. In my opinion this was a "win win" transaction and I would recommend Paramount and Kenneth to anyone. More

I came into Paramount Hyundai ready to buy a new Hyundai Elantra. I had been to several dealers in Raleigh, where I live, but NONE of them gave me the customer service that Peter Collins at Paramount in Hi Elantra. I had been to several dealers in Raleigh, where I live, but NONE of them gave me the customer service that Peter Collins at Paramount in Hickory did; it seemed I was just a number to them. By the time I got to Paramount, I had done enough research to know what I wanted and I had already told Peter and the staff at Paramount what I wanted. When I got there, I didn't have to answer all the questions they had asked a second time, which was very refreshing. Because I live in Raleigh and had to wait for an Elantra to come in, they even delivered it to me so I wouldn't have to make an extra trip back to Hickory. Their finance manager, KC Langenstein, gave me multiple finance options and answered all my questions. When my Elantra finally came in, he called me the evening before to go over what I would need to sign and provide at the closing. Not only that, but once all the papers were signed, he even took care of getting my insurance transferred over. All in all, Peter and the staff at Paramount Hyundai know how to build a relationship. Not only do they treat you like family, provide the best customer service I've ever experienced in a car dealer, but they also give you a fair deal. More