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Paramount Ford - Service Center

Rutherford College, NC

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28 Reviews

28 Reviews of Paramount Ford - Service Center

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February 05, 2017

I bought a 2016 accent , I bought a 2016 Hyundai accent and Brent was very helpful in getting the price I could afford ,and trading my old car . I would recommend him again in More

by tphelps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Buff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2017 -

Paramount Ford responded

Thank you for the feedback! We are happy to hear of your positive experience at Paramount Ford Hyundai of Valdese, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Best, Russell Childers | Sales Manager | rchilders@paramountauto.com

November 14, 2016

Wonderful Everyone here are really nice and they will do whatever it takes for you to get the car you want . We worked with Eli and he was awesome we will defin More

by Mshoun31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eli Fox , Mark Robinson
Nov 15, 2016 -

Paramount Ford responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Eli. Please let us know if we can ever help you in the future. Best regards, Russell Childers | Sales Manager | rchilders@paramountauto.com

June 26, 2016

No communication Took my Genesis in for an issue on Monday. I had to call and get the status everyday until it was ready on Friday. I was given 3 estimated completion More

by Gary N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven
March 21, 2016

Service and new car sales I went for an oil change but found out that I needed new tires and had and found out that there was an electrical problem with my car. I bought my c More

by Carol Conner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Taggart, Alissa Martin
Mar 23, 2016 -

Paramount Ford responded

Thank you for leaving us this review, Carol. We are very happy to hear that Alissa could help get you set up with the perfect new car for you. If there is anything more we can do for you please feel free to come back and see Paramount Hyundai Ford of Valdese any time! Take care. Warm regards, Russell Childers | Sales Manager | rchilders@paramountauto.com

Mar 23, 2016 -

Paramount Ford responded

Thank you for leaving us this review, Carol. We are very happy to hear that Alissa could help get you set up with the perfect new car for you. If there is anything more we can do for you please feel free to come back and see Paramount Hyundai Ford of Valdese any time! Take care. Warm regards, Russell Childers | Sales Manager | rchilders@paramountauto.com

December 13, 2015

A Dearlership you can depend on. I have always had great experiences at your dealership! Whether it is purchasing a vehicle or getting my vehicle serviced, I have always felt like I More

by EdgeRocker1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 15, 2015 -

Paramount Ford responded

Thank you so much for this great review and star rating! I am pleased to hear that Michael was able to provide you with professional and kind service and earned your repeat business. We work very hard to provide each of our customers with friendly service and it's good to hear that our team was able to show you what Paramount Hyundai Ford of Valdese is all about. Check us out on Facebook for access to our exclusive monthly specials! All the best, Russell Childers | Sales Manager | rchilders@paramountauto.com

January 21, 2014

There has been quite a conundrum with the tire rotation, as we have brought the issue up many times in person as well as in these surveys, we have been charged for the rotation because you say we did not b More

by traceyg14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
someone in service dept.
Jan 21, 2014 -

Paramount Ford responded

Thank you for taking the time to give us this feedback. We're so sorry to hear you had such a negative experience with our dealership during your visits. We would love to be able to speak with you regarding your tire rotation issue and to make this right with you. Please email me directly through rpennell@paramountauto.com, and reference your review. We would like to help resolve this matter with you personally. We look forward to speaking with you soon. Warm regards, Randy Pennell Sales Manager rpennell@paramountauto.com

January 03, 2014

had a1pm app. arrived at 12:55 for an oil change and to have tailgate part of bed liner tightened where the screws had worked loose. they replaced 4 screws and changed the oil, 1 hour and 25 mins. later I More

by grandaddy6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service consultant I do not remember his name
Jan 06, 2014 -

Paramount Ford responded

We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Also, we have a lot of great content and special deals online so stay connected with our Facebook and Twitter pages. Sincerely, Randy Pennell - Sales Manager, rpennell@paramountauto.com

January 03, 2014

Appointment was the very next day and a loaner vehicle was provided. Car was ready earlier then expected. Everything was explained to me and Kandy and the others were very helpful and courteous. Would rec More

by john28613
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kandy Alexander
Jan 06, 2014 -

Paramount Ford responded

John, thank you for the excellent review! It is great to know that Kandy and the team were able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Sincerely, Randy Pennell - Sales Manager, rpennell@paramountauto.com

October 24, 2013

With two Ford vehicles and lots of miles driven per year, I am in the Service Department at Paramount Ford often. I purchased my Taurus X at Paramount Ford and have come back for service for almost five year More

by rogerdwarren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Harmon
Oct 29, 2013 -

Paramount Ford responded

Your kind words about Paramount Ford Hyundai Valdese are deeply appreciated! It's great to know that our staff has been able to impress you thoroughly, from our Sales Department to our Service Department. We appreciate your loyal business and look forward to seeing you for your next appointment! Best Regards, Randy Pennell Sales Manager rpennell@paramountauto.com

September 28, 2013

When I parked as I got out of my car someone was right there asking me if he could help me, I said I need to speak to Mark, He said come right in and took me to Mark's office when I walked in Mark said He More

by pjohne5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
another employee in the service dept. she was awesome. , Mark Robinson
Sep 30, 2013 -

Paramount Ford responded

Your review was an absolute delight to read! Thank you for writing about your latest experience with Paramount Ford Hyundai Valdese; I'm thrilled to hear that you have always found our staff to be helpful. We're glad to have you as a part of our dealership family and look forward to seeing you next time. Remember to check us out on Twitter and Facebook for our exclusive specials! Best Regards, Randy Pennell Sales Manager rpennell@paramountauto.com