Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
237 Reviews of Paragon Honda - Service Center
Sort by
February 28, 2021
Couple of weeks overdue on this rating. A follow-up from my purchase which was Amazing! I reached out to Brian at Paragon by email with some questions about a month after my purchase. He had Salome respond my purchase which was Amazing! I reached out to Brian at Paragon by email with some questions about a month after my purchase. He had Salome respond to me very quickly with all of the answers to my questions. Excellent customer focus, so glad I bought my Civic at Paragon! More
by JudyNJ
Employees Worked With
Salome Benscher, PATRICIO CAMACHO
December 30, 2020
Anthony Petito is amazing. He treated my car as if was his. He is honest and fair. He provides world class service. We spoke as early as 6:30am to accommodate my schedule. He also took my calls on his day his. He is honest and fair. He provides world class service. We spoke as early as 6:30am to accommodate my schedule. He also took my calls on his days off. You will never find anybody like Anthony. I am proud to call him a friend. He did far more than make sure my car was repaired. You will not find anybody like Anthony at any other dealership. He is world class. More
by Accord17
December 08, 2020
Took my car today and receive excellent service, didn’t even had to wait .. was greeted and treated with professionals. Thank you paragon Honda for reaching out and fixing the issue at hand ✋ even had to wait .. was greeted and treated with professionals. Thank you paragon Honda for reaching out and fixing the issue at hand ✋ More
by Samantha499singh
Employees Worked With
Michael and Alex
October 17, 2020
I bought a 2020 Honda Civic sport hatchback. About 1 month after buying, it started making a slight noise when stepping on brakes at around 10mph. I told them I would take them in the car to let them kn month after buying, it started making a slight noise when stepping on brakes at around 10mph. I told them I would take them in the car to let them know when the sound is happening, but they said no. (I understand that because of Covid)I took it in 2 different times for them to tell me The first time it was a keychain and the second time that the inspection was done and nothing was found. I have been driving cars for many years. I wish someone would just tell me what the sound is. Also I thought oil change was free. More
by Daniellebusone22
October 10, 2020
Be aware with Paragon Honda Service, they don’t really cared about their work. I went to this place to install Alarm bugler and they install remote key instead Alarm bugler. I spend whole day waiting for cared about their work. I went to this place to install Alarm bugler and they install remote key instead Alarm bugler. I spend whole day waiting for their mistake and I don’t really want and I will never use it. I don’t think they will install the Alarm I paid for and they did not mention it. This dealership is not responsive, very hard get feed back from them. More
by NS2C
Employees Worked With
September 24, 2020
Tupac was very welcoming, informative and willing to assist in any way possible to help close the deal. Offered different payment options to choose from. assist in any way possible to help close the deal. Offered different payment options to choose from. More
by Honda
Employees Worked With
June 30, 2020
My Experience at first started off very Rocky. I had an ongoing issue with my 2020 CR-V, I’m not going to get in full detail because I’ll have to write about 10 paragraphs. Frustration started to build and ongoing issue with my 2020 CR-V, I’m not going to get in full detail because I’ll have to write about 10 paragraphs. Frustration started to build and I was about to snap but once Mr Anthony Petito got involved, everything changed. He said to trust him but at first it was hard because of negative experience at paragon but he proved me wrong. He took care of me and my problem is finally resolved. More
by Ai20
Employees Worked With
May 21, 2020
I happened to give a negative review to the service department for terrible overall service with me and my vehicle. I’m retracting my prior comments made because much was rectified in response to my ne department for terrible overall service with me and my vehicle. I’m retracting my prior comments made because much was rectified in response to my negative comments. The repair was completed within 24 hours after I brought the car in, but the department should not overbook on appointments. No one should be biting off more than they could chew. I also came to the understanding that because of the Covid 19 situation, the service department is very understaffed. I just want others to know that because of this, make certain that there’s a guarantee on when the car will be ready, and if it’s not ready in the time quoted, be prepared. The Lyft rides to and from Paragon were great. Highly recommended. I will give Paragon Honda’s service department one more chance at redemption as a client to service my vehicle to see if the department makes good on their word. I’m only recommending “yes” to the service department because I’m giving them another chance. Thank you Mike DiFrancisca for taking care of me. More
by mbunze
Employees Worked With
Mike DiFrancisca
April 08, 2020
My lease was almost done & thankfully Kelvin was there to help me. Kelvin made it so easy for me to move in to my New Honda Accord 2020 and I love it. One of the best customer service I have experienced! help me. Kelvin made it so easy for me to move in to my New Honda Accord 2020 and I love it. One of the best customer service I have experienced! More
by Avikarla04
Employees Worked With
Kelvin Rodriguez
March 17, 2020
The worse experience ever with my 2020 Honda Pilot Touring I am very disappointed because I have experienced several problems, in sum, when I first purchased my Pilot Touring 2020 at Paragon Honda. I happen to I am very disappointed because I have experienced several problems, in sum, when I first purchased my Pilot Touring 2020 at Paragon Honda. I happen to notice a mark on the back seat, which is somewhat of a minor issue that I didn't want to make a major complaint about. More importantly, on the very first day that I drove the car I discovered that the mileage indicator was erroneously reporting more miles than I actually travelled. Consequently, I immediately took the car to the Service Center. However, when my car was returned, I didn't receive the correct second set of keys of my car which compelled me to return to the Service Center several times and until the present day I am still not receiving the second set keys. Additionally, due to a need for an oil change, I took my car to the Service Center. However, in a very short time started to make a strange noise, and the screen was somehow completely shut off. Notably, the Service Center told me that they checked the vehicle and that it was in perfect conditions, but the very next day the strange noises increased, and completely shut down while I was on the highway. Even the electronic system stopped working, including the radio, screen, and dashboard indicators. I am not conform with my car because is a car of the year that we have owned only for 3 months and is already damaged and with a lot of reparations. We understand that you don't charge us anything for having those reparations but you should have a better service and sell cars that are truly safety for the customers because I have my family and specially a baby of 5 years old who needs to go in a safety car. You are saying that you meet all these safety standards which didn't happen when the car stop working in the highway. When I leave the car outside sometimes the car truck is open. So, it seems that all these safety standards that you promise are not being satisfied. The last Thursday that I received the car from the Service Paragon Honda. They gave me the car and told me that is ready to use and it does not have any problem. Therefore, my husband went to Connecticut on Sunday and when he was coming back to New York, the principal screen, the dashboard speed thermometer was off in the highway. It makes me really disappointed that Paragon Honda sell me a car in such conditions, which is not safety for my family and at the cost of money and time from work, all to no avail. Today, I went to the service technique of Paragon Honda. Lamentably, I have been told that the 2020 Pilot Touring came with defects and there is nothing we can do until Honda make an update of the programs which is unacceptable that Honda sell us a car that doesn't accomplish all the safety perspectives. More
by Elizabeth78
Employees Worked With
Andres Paulino
