Paragon Honda - Service Center

Excellent ! They care about their customers they went above and beyond for me to help fix my issues. I’d recommend them to everyone. They care about their customers they went above and beyond for me to help fix my issues. I’d recommend them to everyone. More

I took my 2019 Honda Civic to Paragon Honda on Friday May 27th. The problem being that the car’s AC blows hot air on the driver’s side. This is a factory defect, the condenser leaks, and Honda sent a letter 27th. The problem being that the car’s AC blows hot air on the driver’s side. This is a factory defect, the condenser leaks, and Honda sent a letter stating the warranty on the condenser is extended for 10 years. Well, I tried calling my service advisor, who is the worst by the way, to ask about the status of my car and he never called me back. I even emailed him and he didn’t respond. I went to pick up my car on Saturday, José Rojas, my designated service advisor made up that my car was fixed and that it was the condenser which is covered by the extended warranty. I got in the car, the AC blew even hotter air, meaning that the car was never fixed. They never touched my car. I told José the AC was not working still and he pretended to be surprised and said that there must’ve been something else wrong. He said my car would be done first thing Sunday morning. When I went to pick up my car, José was nowhere to be found since it’s his day off. I asked an employee, who reluctantly helped, about the status of my car. She said that the problem was not the condenser but they don’t know where the leak is coming from. So they were asking for me to pay $550 to fix something they supposedly did not know why it was happening. This leads me to believe they just don’t want to honor the extended warranty. There’s no way Paragon Honda should be allowed to say the offer a service when the reality is they don’t. More

this is my first HONDA after i decided to switch from TOYOTA, its just 1.5yrs, but all this time after the 4th service only the 3rd service i got treated as a customer. 1st, 2nd and 4th service i got tre TOYOTA, its just 1.5yrs, but all this time after the 4th service only the 3rd service i got treated as a customer. 1st, 2nd and 4th service i got treated so RUDE by CAROLINA! how come she can be hired ?Her attitude is worst , i never met someone like her when she have to treat customer! i came to pick up my car @12 noon after my car was ready @4.28AM. when i came i told her i need to pick up, she said “STAND THERE!AND WAIT!” the ways she said “STAND THERE” sounds like i will spread her virus! i was more than 6ft between her desk and masked!She didnt ask my name just ignored me! 10 mins later someone came and said need to pick up, one of supervisor called and took care of him in a second!REALLY????i was there first and those supervisor didnt call me why other came and he called him? I ask CAROLINA , i came first why he called him ?!she said “THEN WHY DONT U GO THERE EARLIER???!!” i told her “ THEN U SHOULD TO LET ME KNOW TO GO THERE!!” then i ask her what’s her name and i told her i will report her to her manager once i get the call from the manager for the service experience. i ask another guy that i want to pick up, then he said “JUST ASK ONE OF SUPERVISOR, IM THE SALES PERSON!” REALLY??!! i thought those all are service supervisor since that’s service center! HONDA is popular brand , i thougt all staffs also nice, but im wrong! i still have to suffer for another 1.5yrs until my lease ended! they dont have clear sign or instruction where or who is the right person to see when come to pick up! 1st time i came to pick up, i was straight go to supervisor but he told me i have to look for CAROLINA! and all 3x of 4x experience is worst because i have to dealed with HER! the only staffs who treated me nice is when i was at garage waiting for my car, 3 of them asking me if i got took care yet . More

1 star is actually a compliment for this place. I loathe taking my car to this service center but my Honda has an AC recall, it keeps making weird noises so here we are. My car is no longer covered my the w taking my car to this service center but my Honda has an AC recall, it keeps making weird noises so here we are. My car is no longer covered my the warranty, however the representative that helped me did not mention that because of this, I had to pay $165 just for them to take a look. Initially I was told the $165 charge was for having the power outlet changed (something I specifically said I did not want). And this is my problem with them, they always no matter what will charge you an x amount of money. Or they will lie and say your car needs several things fixed so they the bill you at least $800-$1,000. Also, their current manager was incredibly condescending, sexist and rude when we talked over the phone regarding the $165 charge. He said: “Do you think my technician is going take a look at your car for free? Who’s going to pay him?”. If that’s how he treats the customers, I can only imagine the xxxx his employees must go through with him, especially the female ones. More

they said I need front brake rotors and pads to be exchanged. That was just after 9K miles from the last front brake rotors and pads job that they did 13 months before. The cost was $631. Independent exchanged. That was just after 9K miles from the last front brake rotors and pads job that they did 13 months before. The cost was $631. Independent mechanic checked it out and said that I still have half of the brakes there. SO THEY JUST WANTED TO SCAM ME OF $631. THE REAR DRUM BRAKES ARE RATED FOR 90K MILES AND THEY WANTED ME TO CHANGE THE REAR BRAKES TOO. I DID 39K MILES WHEN THEY OFFERED THE JOB TO ME. DO NOT USE THEM UNLESS YOU HAVE NO OTHER CHOICE. More

Tupac Lema is a great person and Seller. The reason he is a great Seller and person is beacuse, he is very Patient with his culebra and explains clearly about the cars. a great Seller and person is beacuse, he is very Patient with his culebra and explains clearly about the cars. More

Part of buying a good car is good service. When my car Part of buying a good car is good service. When my car has been in your service center and body shop for a month and no-one calls with updates, it' Part of buying a good car is good service. When my car has been in your service center and body shop for a month and no-one calls with updates, it's time to shop for a new brand of car. Very poor service. More

They lost a customer today. I’ve been coming here for many years willing to spend thousands on my cars. Today after major surgery I came to have an inspection done. They outright refused me. Didn’t look many years willing to spend thousands on my cars. Today after major surgery I came to have an inspection done. They outright refused me. Didn’t look up the car history to see loyalty or try to make a new appointment for me. They accepted cars that were towed in, so I know they could have accepted my inspection. Good bye for ever. Plates CVV1377. More

Alex T was very helpful. He was not afraid in getting his hands dirty. Professional hands dirty. Professional More