Paragon Honda - Service Center

1 star is actually a compliment for this place. I loathe taking my car to this service center but my Honda has an AC recall, it keeps making weird noises so here we are. My car is no longer covered my the w taking my car to this service center but my Honda has an AC recall, it keeps making weird noises so here we are. My car is no longer covered my the warranty, however the representative that helped me did not mention that because of this, I had to pay $165 just for them to take a look. Initially I was told the $165 charge was for having the power outlet changed (something I specifically said I did not want). And this is my problem with them, they always no matter what will charge you an x amount of money. Or they will lie and say your car needs several things fixed so they the bill you at least $800-$1,000. Also, their current manager was incredibly condescending, sexist and rude when we talked over the phone regarding the $165 charge. He said: “Do you think my technician is going take a look at your car for free? Who’s going to pay him?”. If that’s how he treats the customers, I can only imagine the xxxx his employees must go through with him, especially the female ones. More

they said I need front brake rotors and pads to be exchanged. That was just after 9K miles from the last front brake rotors and pads job that they did 13 months before. The cost was $631. Independent exchanged. That was just after 9K miles from the last front brake rotors and pads job that they did 13 months before. The cost was $631. Independent mechanic checked it out and said that I still have half of the brakes there. SO THEY JUST WANTED TO SCAM ME OF $631. THE REAR DRUM BRAKES ARE RATED FOR 90K MILES AND THEY WANTED ME TO CHANGE THE REAR BRAKES TOO. I DID 39K MILES WHEN THEY OFFERED THE JOB TO ME. DO NOT USE THEM UNLESS YOU HAVE NO OTHER CHOICE. More

Tupac Lema is a great person and Seller. The reason he is a great Seller and person is beacuse, he is very Patient with his culebra and explains clearly about the cars. a great Seller and person is beacuse, he is very Patient with his culebra and explains clearly about the cars. More

Part of buying a good car is good service. When my car Part of buying a good car is good service. When my car has been in your service center and body shop for a month and no-one calls with updates, it' Part of buying a good car is good service. When my car has been in your service center and body shop for a month and no-one calls with updates, it's time to shop for a new brand of car. Very poor service. More

They lost a customer today. I’ve been coming here for many years willing to spend thousands on my cars. Today after major surgery I came to have an inspection done. They outright refused me. Didn’t look many years willing to spend thousands on my cars. Today after major surgery I came to have an inspection done. They outright refused me. Didn’t look up the car history to see loyalty or try to make a new appointment for me. They accepted cars that were towed in, so I know they could have accepted my inspection. Good bye for ever. Plates CVV1377. More

Alex T was very helpful. He was not afraid in getting his hands dirty. Professional hands dirty. Professional More

I purchased a car from Patagon Acura yesterday. My salesman Eudes was awesome.I was pleased to be able to drive my purchase home the same day. salesman Eudes was awesome.I was pleased to be able to drive my purchase home the same day. More

Paragon Honda is an outstanding dealership for both service and sales. For the past nine years I have been a customer and all my interactions have been both professional and positive. Anthony Petito, t service and sales. For the past nine years I have been a customer and all my interactions have been both professional and positive. Anthony Petito, the service manager, ensures that all needs and concerns are addressed with courtesy and efficiency. The entire process is seamless and everyone is kind and knowledgeable. Anthony sets a high standard for the service department. More

Avoid service at this dealership! It's been less than 2 years on a lease, and I've had two bad experiences with the service department. The first at 6mo service, I never received a call that my car was rea years on a lease, and I've had two bad experiences with the service department. The first at 6mo service, I never received a call that my car was ready to be picked up -- I had to call them close to the end of the day and was told "oh, yeah, your car is ready". Second, they botched a fuel pump recall, and broke the fuel tank. I was traveling when the engine light went on, so i brought the car to another dealership. The communication with Paragon was awful. It took 2.5 hours to get a call back from Paragon approving the new dealership to fix Paragon's work. Alex said "oh yeah, this happens a lot" -- botched recalls shouldn't be common. Communication delays later in day resulted in the new part order being put in too late for next day delivery adding a day to the repair. Alex tried to work out a plan to move the car back to Paragon and get me a loaner car. I ended up getting rental, and letting the other dealership do the work. If I can avoid going back to Paragon in the future, I will. More

He is an excellent sales person, I got everything clear with the new car deal, answered all my questions, great person.thanks you very much with the new car deal, answered all my questions, great person.thanks you very much More