Paragon Honda - Service Center

we purchased a certified pre-owned 2007 odyssey on a thursday evening. we went back on saturday to have some cosmetic work done and ask about the tires with different DOT manufactured dates. anthony w thursday evening. we went back on saturday to have some cosmetic work done and ask about the tires with different DOT manufactured dates. anthony was great at asking us what was wrong. he insured that all of our points were put into the work order so we would have that documented. he had 4 new tires put on the vehicle and ordered the other parts necessary (some trim and molding pieces). he said he would let us know when the parts came in and further said that we could bundle getting those parts put on with a free service since we were coming to queens from jersey. when we dropped the car off he actually drove us to the closest subway station so we could take the train to the city for lunch with friends. he called when the vehicle was ready. as we were walking from the R train subway station anthony drove past us (on his way home at 4:30pm on a Saturday, i assume), recognized us and gave us a ride the last 3 blocks to the Paragon service center. he also stayed to deliver our car to us and go over what was done and what was ordered. this was the best auto service experience i have ever had. it was honest and sincere customer service. we will continue to have the vehicle serviced at paragon even though it means a 50 mile drive from jersey to queens. More

We purchased a Certified Pre-Owned vehicle at Paragon on a Thursday and wanted to bring it in on Saturday for some cosmetic work and to get new tires. Anthony took the time to understand and record all iss a Thursday and wanted to bring it in on Saturday for some cosmetic work and to get new tires. Anthony took the time to understand and record all issues in the workorder. He had 4 new tires put on the car and ordered the other parts. We left the car there on Saturday and he drove us to the subway station so we could head into the city. When we got back he drove past us ( I assume on his way home) walking to the service center from the subway station. He recognized us and stopped and gave us a ride to the service center and personally handed our car back to us. It was the best dealership service experience we have ever had. Even though it is not the closet Honda dealership to us (we are in Jersey), we will getting our Odyssey serviced at Paragon. Thanks Anthony. Tony and Dawn Levite More

HE DOES A VERY GOOD AND GREAT JOB I WOULD RECOMMEND TO EVERBODY I KNOW. EVERBODY I KNOW. THANK YOU VERY MUCH FROM VICTOR BELLO More

This honda dealer is the best dealer ship I've been to since I bought my honda, the service advisor edwin really helped me out with my problem and gave me all the information I needed to get my car fix since I bought my honda, the service advisor edwin really helped me out with my problem and gave me all the information I needed to get my car fixed and the wait was not long at all, edwin really helped me out a lot and now my car is running better than ever. Thanks for all the help paragon honda! You will be seeing me again! More

when my car would not start I called Anthony Petito and he walked me through what to do. I managed to get the car started and drove to Paragon, whereupon Angel Cruz took care of servicing my car. Although he walked me through what to do. I managed to get the car started and drove to Paragon, whereupon Angel Cruz took care of servicing my car. Although it was close to lunch hour, they managed to squeeze me in knowing that I intended going upstate today. Thank you for a making it a less traumatic experience. More

Alex Bifina (service advisor) from Paragon Honda in Woodside is the best service advisor’s I have ever dealt with. I have been going to Paragon Honda since 2006. I have just once made the mistake of Woodside is the best service advisor’s I have ever dealt with. I have been going to Paragon Honda since 2006. I have just once made the mistake of going to Hillside Honda in Jamiaca and the worst experience I ever had. I was upset with the way I was treated. Paragon Honda is far from where I live but it is worth every bit of it. I have never dealt with such professionalism, personable and an understanding individual. He understands your car needs, even if it may be a regular servicing for maintenance or a specific concern you have. You will not walk out of there until your concerns are completely addressed. He is very honest. He will work with you and to the best interest of your concern, may it be time or financial. If I could rate Alex from 1 to 10, I would rate him and his excellent service an 11! Thank you Alex for all you have done. Ruchita S. More

I visited the Paragon Honda service yesterday and it is my first time been in this shop. Mr. Angel Cruz approached me with a good professional way to handle customer with highest satisfaction. He informed my first time been in this shop. Mr. Angel Cruz approached me with a good professional way to handle customer with highest satisfaction. He informed me right away what will be my waiting time for the service of my car and other best option next time I need car service again. Mr. Angel Cruz is a great professional with lot of common sense and helping hands to customer. Thank you and looking forward to meet you again in my next visit in Paragon Honda service. Have a good day! More

This Honda Dealer is a breath of fresh air....if you ever had a bad experiance at service department,,,you haven't been here. From the moment I pulled into this dealer to the time I left It was a smooth and had a bad experiance at service department,,,you haven't been here. From the moment I pulled into this dealer to the time I left It was a smooth and pleasant experience. I felt like the people there are very helpful and honest ...something that I feel most dealership's lack. While you wait for your vehicle...sit and watch tv..or drink some fresh coffee....or so like i do, surf the web on one of 6 computers free to use. Like I said...great experience , I drive in from yonkers and pay a toll....and i't worth it. I am so glad that I learned about this place when I worked in Long Island City....It's like Dunkin dounuts....ITS WORTH THE TRIP 5 star dealer don't change anything guys More

I have been a long time satisfied customer of Paragon Honda for approximately 10 years. My family owns numerous Honda vehicles. Brand new state-of-the-art service center is open everyday. The facilit Honda for approximately 10 years. My family owns numerous Honda vehicles. Brand new state-of-the-art service center is open everyday. The facility is complimented by its manager Anthony Petito. Mr. Petito is experienced, professional and trustworthy. He will always provide an honest evaluation of any required service and will treat you respectfully. As a customer, I have always been made to feel like a part of the extended Paragon family. The service is outstanding, from the very first maintenance check up (many years ago) to repairing a front splash guard shield (last week) and everything in between. The courteous staff always takes the time and effort to explain everything, relating to the work on your vehicle. Wilson, Eddie and all the staff do a great job. For exceptional quality and reliable service, trust your car to Paragon. Mr. Petito has proven to be a valuable asset to the company and is the reason that I service my cars at Paragon. More

My wife and I had purchased a certified CRV from Paragon and received very good service 3 years before. Recently we experienced a problem starting the car which was eventually found to be a bad battery. I c and received very good service 3 years before. Recently we experienced a problem starting the car which was eventually found to be a bad battery. I contacted a local (2 miles away) Honda dealership but was treated unprofessionally and even rudely by their telephone customer assistance staff. So I contacted Paragon (15 miles away, city traffic) left a message for Clive the Sales Manager to please call back. The telephone customer service staff also put me in contact with Eddy in the Service Department. I explained what happened with the other dealership and said I absolutely needed the car running asap for use over the next few days. He apologized for any problems with the other dealership(!) and asked when I could bring it in. It was at the end of the day so we made an appointment the next morning. Clive called me back several hours later and said he would do whatever he could to smooth the repair process. I was unable to get there at opening but arrived by 9:30 AM. I told Angel (Service Department) and Eddie the problem and said I wanted to wait for the car. They said they had a rush of cars come in that morning but would do everything possible to have the car ready that day. I told them I would wait until closing that evening if necessary (I really needed a working car). I got a quick breakfast. To return Clive's courtesy I went to his office and while chatting with him, Eddie call to update me on progress and said the car would be ready within 30 minutes or so (only an hour or so had passed) He explained about the battery and said they wanted to test drive and check the car a bit more to make sure there were no other issues. Clive also stopped Anthony Petito (Service Manager) and explained the problem. Anthony drove me back to the Service Department and after talking with Eddie reassured me that car would be out very shortly. The car was out very shortly. I gave a rating of great for customer service, friendliness and quality of work because they made my problem (including time) their problem. They followed up on a very timely basis; got me in and out quickly for an easy fix problem so they juggled their schedule a bit for me (they had a lot of work - I saw the parking lot) - they were flexible. Their managers let their staff do theirs jobs but followed up with me later to see if I had any questions. This led to a great overall experience rating. Price was great - they charged me for the battery but did not tag on unnecessary diagnostic or other charges. I recommend Paragon Honda very highly and will go out of my way to use their services. Thank you. Sincerely, Warren More