Paragon Honda - Service Center

See Mike Valencia for best service! After numerous experiences spanning 10 years, I must say this dealership got it together! I successfully set up an appointment online, had a short wai After numerous experiences spanning 10 years, I must say this dealership got it together! I successfully set up an appointment online, had a short wait time upon arriving (though be prepared for long lines), though my 2002 Honda Accord required lots of work, we were able to pick up the car at the end of the day and it was in excellent condition. Most impressive was the service we received by Michael Valencia. He is the most professional employee I have ever worked with at this Honda and probably any Honda. I give the center 4 stars and Mike 5. I did not receive compensation for this review. More

QUALITY SERVICE CENTER I HAD GONE IN FOR AN OIL JOB, AND TO HAVE MY TIRES CHECKED. WAS TOLD YOU DON'T NEED OIL NOW, THEY SHOWED ME HOW TO CHECK ON THE OIL THRU A BUTTON ON T I HAD GONE IN FOR AN OIL JOB, AND TO HAVE MY TIRES CHECKED. WAS TOLD YOU DON'T NEED OIL NOW, THEY SHOWED ME HOW TO CHECK ON THE OIL THRU A BUTTON ON THE DASH. THE TIRES WERE SHOT, I SAID I'LL GO TO COSTCO,SERVICE MANAGER ALEX BIFNA SAID YOU DON'T HAVE TO WE ARE COMPRABLE NOW OUR PRICES FOR TIRES WENT DOWN. I CHECKED WITH COSTCO AND GOT A PRICE $730. THEN GOT HONDA'S PRICE $760 BUT WITH AN ALIGNMENT SERVICE SO I WAS VERY HAPPY TO GO TO HONDA. CHECKED IN WITH ANOTHER MANAGER ANTHONY PETITO WHEN ALEX WAS NOT AVAILABLE PLACED THE ORDER FOR THE TIRES. HAD MY TIRES CHANGED OUT AND THEY FOUND A PROBLEM WITH MY BACK BRAKES. HAD THEM DONE TOO. I LOVE THIS SERVICE CENTER. THEY TAKE CARE OF YOUR CAR LIKE IT WAS THEIR OWN. EVERYONE IS ALWAYS SO NICE AND PROFESSIONAL. I RECOMMEND THIS PLACE ALL THE TIME. More

Something happen to my car tire. While taking my car for a regular tire rotation and oil change, there was a problem with the car tire. It got damaged on the side. Which mens in can n While taking my car for a regular tire rotation and oil change, there was a problem with the car tire. It got damaged on the side. Which mens in can not be repaired. Went back and explain my case to management (Mr. Anthony Petito) and following day after they had reviewed my case, I got a replaced tire which made me very happy. Mr. Petito was not only friendly but very professional as well. Thank you very much for your help Mr. Petito. Few times I have being approached by a well dress people like you, while I am in my construction cloths and received the attention I had got from you. Perhaps you were focused on my problem, not on my appearance. Good job Sir! More

Having my Civic serviced. Car fixed, marbles intact! I've always dreaded having my car worked on. I always feel left in the dark for long periods of time while the mechanics and salespeople walk around I've always dreaded having my car worked on. I always feel left in the dark for long periods of time while the mechanics and salespeople walk around as if you don't exist. Most of the time the result has been the same, they come back to you with a bill and double talk, nothing that amounts to much more than "This is what you HAVE to do and you're lucky we are saving you by giving you a "great deal"". I'm savvy enough to know when I'm getting screwed so dread was usually based upon knowing that I was going to have to be a vigilant sentinel ultimately battling in the end to find out the whats, hows and why's. I came to Paragon by way of a friend who swore to me this place was the exception to all those stereotypes. I must say I was skeptical to believe that my cynicism could be overcome however they exceeded my expectations in ways I didn't even think a mechanic's shop could. The shop is clean, waiting room comfortable and the staff operates as if they are more of a family than a business. Everyone was friendly and attentive from the moment I walked in until the moment I left. At one point when waiting, I was actually enjoying being there, sipping good coffee, surfing the internet on their computers and chatting with other customers. We almost forgot why we were there..lol The wait was short and I could see that the reps were constantly back and forth checking on customers when something needed to be explained. My problem was relatively simple, tranny servicing. My rep was thorough and pointed out potential problems with simple explanations as to what they could mean and offered options for handling each. It wasn't my usual experience of getting hit over the head with a hammer knocking all the money from my pockets. Before I left I was stopped briefly by the boss there, Anthony. He seemed very interested in making sure I was happy, which seemed strange at first because usually it seems like service reps/managers can only manage a half-hearted bogus attempt at such but this guy seemed genuine. I got the feeling that he projected this down to his employees and it was very refreshing to see that. It was impressive to see a manager that can create such an environment where all the employees are invested. In the end I couldn't be happier and my only hope is that this starts a trend where more shops are like this one(not that I think I'll be going anywhere else for now on). The industry needs a new attitude and this place fits the bill! More

Walked out feeling ripped off! Vehicle Exchange Program I went in for a simple oil change. While sitting in the waiting area, a sales person asked me to his area to talk an about the Vehicle Exchange Progr I went in for a simple oil change. While sitting in the waiting area, a sales person asked me to his area to talk an about the Vehicle Exchange Program. He told me my lease is almost up and they can help get me into a new car today. I was willing to listen and they spend a good amount of time talking about getting me a new car. They sent me out to test drive the newest model. They passed me around a few times to speak to different people. I ended up with a finance guy and gave me the pitch. I was a little overwhelmed by how quick the process took. They did a credit check and told me I have excellent credit, but did not give me the best rate since I did not plan to put a gigantic deposit nor did I want an extremely high monthly rate. The monthly payment was provided, but it did not show what I paid for. That pricing was glanced over. The idea of leaving the dealership with a new car was enticing. Suffice to say, I ended up with a new car, but not until the extended warranty was added (which was $1000 more than I could have gotten elsewhere, and some kind of tire protection warranty for $800 more. Since the price was all bundled into monthly payments, I did not figure that out until I got home. My advice, buyers beware. Too many slick talking sales people there. I felt they kept me waiting in the waiting room to put the pressure on. More

good service Hes very hard working and makes sure the customers are happy with their results. he is really kind and makes sure to get the job well done. Hes very hard working and makes sure the customers are happy with their results. he is really kind and makes sure to get the job well done. More

excellent service I visited this place for my civic and pilot service and if there were more stars to be given I would give them all, fast service, professional, and ve I visited this place for my civic and pilot service and if there were more stars to be given I would give them all, fast service, professional, and very knowledgeable specially Mr. Angel More

Angel, service parts manager. Mr Angel was very nice and helpful when I was there to service my car. He took care of everything about my car so I have no worry when driving especia Mr Angel was very nice and helpful when I was there to service my car. He took care of everything about my car so I have no worry when driving especially long distance. He is a good listener and try his best to understand customers issues related to cars. He is the best so far. More

Great Service Had a problem with my blue tooth. They not only taught me but hooked me up with some other trouble shoot advice and how to get the most my wireless ca Had a problem with my blue tooth. They not only taught me but hooked me up with some other trouble shoot advice and how to get the most my wireless car service. Very tech savy and helpful. I felt great that I choose a Honda but the service part was unexpected beyond happy I bought a Honda especially at paragon. We tell every and anyone that will listen to buy a Honda at Paragon. Thanks so much guy!!! More