Paragon Honda - Service Center

Incompetent staff in check in I have been a loyal customer of Honda Paragon service but after dealing with the lady, Donna, in the check in area I am not sure if i will ever come I have been a loyal customer of Honda Paragon service but after dealing with the lady, Donna, in the check in area I am not sure if i will ever come back here. She is not helpful at all. She needs to be trained on how to deal with customers. She is just the one checking in the customers and she has the audacity to talk to me that she knows everything. All I need was for them to check the vehicle for safety for me and my family. The Manager, Michael and service tech Nick talked to me and explained to me in a better way about the situation. Paragon honda services should make sure that all of the staff will get a refresher course on how to handle customers appropriately. More

Don't bother.. Update 8/10/16 Since this experience, Honda's service department has reached out to me and apologized for the unprofessional job they've done with my Update 8/10/16 Since this experience, Honda's service department has reached out to me and apologized for the unprofessional job they've done with my car. They offered to fix and repaint the damaged area. Although I’ve made my own plans to fix the damage elsewhere, the service manager Alex was accommodating and generous and compensated me for my damage with accessory that I wanted. Overall, Honda’s customer service was helpful in trying to make amends from a disappointing experience and hopefully they will improve with their quality control and workmanship in the near future. 8/8/16 I WOULD GIVE ZERO STARS IF I COULD! Don't let them touch your car! Worst place ever! Brought in my brand new CR-V of one week to replace a rubber piece and glass that already came looking like somebody chewed off a piece of it. Was brought in when they said the part was here and turned out the guy who had to do the job wasn't even there and I was told to come back. Went back and was impressed they called me after 3 hours to say the job was done. BUT when I went to pick up my brand new car....they left glue on the side of my window that was fixed. Service manager helped me clean it off and two scratches were under the glue! !!! They scratched and chipped right through my paint!!!! They probably used the glue to cover up their mistake. I could not believe it!! My brand new car damaged yet again. They offered to touch it up with touch up paint but of course they didn't even have the color! Not only that, there were a handful of fingerprints and handprints and grease all over the side of my car, scratches on my roof, and a stain on my seat. Absolutely ridiculous!!!! I didn't even want them to touch my car anymore. How can you leave someone's car a mess with dirt and scratches and even try to cover up a mistake. Don't even have the decency to clean up after the job...so unprofessional. Service manager gave me a trunk spoiler per my request as compensation but sorry I don't trust you with my car..I rather fix the paint myself. Horrible experience. Never had this happened to me before and this is our 4th car from Paragon. Don't bother coming here. Also, you walk in and sometimes no one pays you any mind. More

Extremely Inefficient! Despite having an appointment the service center took over two and a half hours for oil change and wheel alignment. The service is extremely inefficie Despite having an appointment the service center took over two and a half hours for oil change and wheel alignment. The service is extremely inefficient. I wanted one LED of the third brake light fixed. They told me that it took them time to find the right part; although, I eventually opted not to get it fixed as the price was too high with an estimated 1 hour of labor charge to fix one LED. More

Me and my Husband are pleased with Honda Accord. A Great BIG Thank you for Boss.Mike Adovic We had a BEST service and experience that we have been given in a long time. We are so thankful to bradly A Great BIG Thank you for Boss.Mike Adovic We had a BEST service and experience that we have been given in a long time. We are so thankful to bradly rice for ALL HIS EFFORT he put in for US. Also I want to thank our salesmen Carlos . He was very professional and friendly at explaining every detail. I highly recommend Paragon Honda Big-Lot. This dealership has been by far the BEST I have ever experienced purchasing a vehicle. More

TRUST I WENT IN TO GET A CHECKUP AND THE SIGNAL CHECKED. THEY TOLD ME THERE WERE A FEW THINGS THAT NEEDED A FIX. I HAVE USED THIS CENTER THRU 3 HONDA CRVS, I WENT IN TO GET A CHECKUP AND THE SIGNAL CHECKED. THEY TOLD ME THERE WERE A FEW THINGS THAT NEEDED A FIX. I HAVE USED THIS CENTER THRU 3 HONDA CRVS, TWO BOUGHT THRU HONDA BOTH USED. IN MOST SHOPS I WOULD QUESTION IF I REALLY NEED THE SERVICE BUT NOT HERE. I TRUST THEM TO DO THE RIGHT THING. ANTHONY PETITO AND ALEX BIFNA WERE SO HELPFUL ABOUT EVERYTHING AND WHEN THEY TOLD ME I WOULD HAVE TO STOP DRIVING THE CAR BECAUSE OF THE AIRBAG PROBLEM. THEY SET UP A RENTAL WITH HERTZ AND I AM NOW AWAITING THE NEW AIRBAGS. THEY REALLY LOOK OUT FOR YOU AT THIS SHOP. I AM VERY HAPPY WITH THEIR SERVICE. More

Outstanding management & team - Paragon Honda Service Center I am a Columbia University Epidemiologist with an extremely hectic schedule and a low tolerance for nonsense. Anthony Petito does a simply outstandin I am a Columbia University Epidemiologist with an extremely hectic schedule and a low tolerance for nonsense. Anthony Petito does a simply outstanding job running the Paragon Honda Service Center in terms of everything that a customer values - overall quality and timeliness of service. I've witnessed this outstanding service at Paragon Honda for over 6 years and I will absolutely not take my car anywhere else to be serviced even though this location is not at all convenient for me. But I don't care because the quality of the service is worth it. Everyone at this service center is professional, courteous and eager to please. Just this past Wed night (4/20), I met with Ron and Jason Q who both handled my 9:15pm appointment after having my initial questions skillfully handled by Anthony Petito by phone. All three of these men were extremely professional, efficient and courteous. I was in and out of the service center in no time even though my appointment was at 9:15pm. In spite of the late hour, they were still going full speed ahead and pumped as if it was the start of a new day. Truly exceptional service and exemplary teamwork from Anthony Petito, Ron and Jason Q. I am always able to schedule an appointment with great ease and I then immediately receive an email confirmation with the time and date of my appointment. This is a tremendous help bc, when I arrive for my appointment, I don't have to ever worry about being denied bc the appointment was mistakenly not documented. Then, a day before my appointment, I receive an email reminder. It is such a huge help to me that they offer appointments up until 11pm and Anthony mentioned there are also available appointments overnight. Again, these late night options are absolutely invaluable to me bc my schedule is crazy but yet I want to make sure I am taking the best care of my Honda. The moment I arrive, I am consistently and immediately taken care of and I then sit in a very comfortable and well-maintained waiting room. I never witness any disgruntled customers in that waiting room and I never wait for very long at all. The entire process is PAINLESS bc the entire operation is run so efficiently thanks to Anthony and the team he hires and manages. Everything runs like clock work from the moment I drop off the car and then head outside to pick it up. Geesh, even the bathroom, after a long day, is immaculate and there's a sign inside the restroom asking customers to speak with the manager if the restroom is not clean. This is an example of what I mean by the entire place is so well-managed. They have thought about everything in the interest of the customer and they work very hard to fulfill their promises . This is NOT all talk and no action, and this is not an easy accomplishment but they make it look easy. I know exactly what it takes to hire and manage a team because I've been hiring and managing my own team of over 30 Research Assistants and Project Coordinators at Columbia for large-scale NIH grants for the past 21 years. So I am genuinely in awe and will forever remain in the Honda family bc of the service I receive at Paragon Honda Service Center as well as for the solid quality of the Honda vehicles. Thank you, Anthony Petito, Ron and Jason Q at the Paragon Honda Service Center!!! Rosann C More

Factory Recall Campaign I received a letter from Honda saying there was a recall on my car awhile back. I called the dealership, Paragon Honda, where I purchased my 2010 Hon I received a letter from Honda saying there was a recall on my car awhile back. I called the dealership, Paragon Honda, where I purchased my 2010 Honda Pilot and scheduled a time to get the recall done. I contacted them on April 18, 2016 and scheduled to do the recall on Thursday April 21, 2016 where they said it would take a day to perform the fix. They told me the recall was to fix the “foul plug, tail corrosion, and bushing leak.” I showed up around 8am for my appointment before speaking to the service person. I gave her my information and she checked her computer and then told me I do not any recalls for my car. She asked if I gave her the right VIN (I did) and then asked me if I wanted to do an oil change since I was there. … I am confused how these people stay in business. I called them to service this specific recall, they verified my information and the recall when I made the appointment, but when I get there they have no idea what I’m talking about?! Not only did they waste my time, but they had the audacity to ask me if I wanted an oil change when I was visibly upset. I will not take my car to them to get anything fixed anymore, and would recommend everyone to stay away from this dealership. More

Could be better.. I brought my 2005 Accord in on 4/1/16 to have the Airbag recall/fix done. I had called in advance to make the appointment, expecting to simply drop th I brought my 2005 Accord in on 4/1/16 to have the Airbag recall/fix done. I had called in advance to make the appointment, expecting to simply drop the car off there, go to work, and come back in the evening to pick it up. I was quite unhappy to have to wait so long outside in a line of cars until I was eventually able to drive it inside, causing me to come in late to my job. The airbag recall was done, but there still is an intermittent issue with the airbag indicator light coming on, which I will have to call Michael Valencia (whom I dealt with when I was there) to see about getting it fixed, as it may not pass Inspection when its performed next month. I also have a 'check engine' light indicator, to which, Valencia mentioned some things regarding the catalytic converter, and a replacement cost of about $1,700. Its still unclear to me on why my car, which only has 44K miles would have any issue with 'check engine'... hopefully, there is a much simpler and less expensive solution to fixing what should be a very minor issue, such as disconnecting-reconnecting the battery to remove the indicator and then do the Inspection so that it passes. Valencia called me later to inform that the brake and power steering fluid should be changed. Although I agree that these fluids should be changed at some point, I dont consider these tasks to be very difficult or time-consuming for a Honda mechanic to do, thus, I consider having to pay close to $400 for just these two things to be quite excessive. I was told to do a throttle-body service, but I declined, as I just cant afford to pay as much as the dealer wants to charge. In conclusion, I was also upset when I went back to Paragon yesterday evening to pick up my car. Valencia already left for the day, so I went inside and waited, and waited.... I finally decided to not waste more time, and just went over to someone who was at his desk chatting on his cellphone, in order to get my work papers so I could finally pay the bill and go home. After the bill was paid, I then had my patience tested even further with a long wait to have the car driven over so that I could leave. I had to remind the lady three times to call the attendant and have him bring the car to me, sigh.... Based on yesterday's experience, I dont see any reason to visit Paragon Honda again. When my Inpection is due next month, I'd rather just go to 'Pep Boys', where I can simply park the car in their lot, get to the counter within a few minutes and have the work ready to be done, and its usually not a long wait to get the car when its ready. They also send discount coupons to me on a regular basis, which is appreciated, as I am struggling financially with alot of debt, and Honda dealer prices are just too expensive for most things. (folks- how long and how hard is it to change two fluids, its not a major engine repair or anything like that! , I'm sure I have to work alot longer to earn the same almost $400, that I had to pay the dealer for the simple job). More

Complete trust. Very friendly- they had everything ready from the rental to having my car done the next day, and I asked the guy to run it thru the car wash after and Very friendly- they had everything ready from the rental to having my car done the next day, and I asked the guy to run it thru the car wash after and he did. More

Excellent Great dealer,Best service center we've ever dealt with.Amazing people,professional and helpful.I would like to give my extreme appreciation to Anthony Great dealer,Best service center we've ever dealt with.Amazing people,professional and helpful.I would like to give my extreme appreciation to Anthony! for the past 11 years of great treatment. I recommend the dealer and the service 100%. More