Paragon Honda

Tried to use the bait and switch tactic on me. Internet salesperson, Kimberly Rojas, assured me that the vehicle I wanted was in stock and to make my appointment on the weekend. She called me twice in the salesperson, Kimberly Rojas, assured me that the vehicle I wanted was in stock and to make my appointment on the weekend. She called me twice in the week to make sure I come down to the dealership. I asked her again if vehicle was available and she says it is. I made my appointment and she was not there and was quickly assigned a salesperson, Chris Kim. Chris tells me that the vehicle I wanted was not available and if I would like to see another. I flipped out and made a scene at the showroom. I asked why did you waste my time calling me into the showroom when you don't have the vehicle I wanted. He kept apologizing profusely. Later, I came to realize that the internet sales dept earn their living by trying to get customers into their showroom regardless if they have the vehicle or not. Just do yourself a favor AVOID PARAGON HONDA. Also, they refused to match or beat pricing I got from another dealership. They requsted I show proof of pricing which I did and they still refused. More

dealership is terrible.... we signed the contract....but when we went to get the car.. they say that since only we signed it..and the manager didn't.. we can't get the same deal that we previously agreed on when we went to get the car.. they say that since only we signed it..and the manager didn't.. we can't get the same deal that we previously agreed on.. and they only tell me this after i take out a bank check for the downpayment. TERRIBLE.. gave us the runaround before finally speaking to the manager..which was utterly useless More

I'm new at this car buying thing, but let me tell you that I left the dealership fuming!!! THEY SUCK BIG TIME!!!! I saw a car online that I was interested in, so I sent an email. The next day someone that I left the dealership fuming!!! THEY SUCK BIG TIME!!!! I saw a car online that I was interested in, so I sent an email. The next day someone calls me to make an appt for 2 days later. Mind you, I told her about the car I wanted to see. The next day, someone else called to confirm the appt, and I also told her about the car. When I got there after work, some punk shakes my hand and gives me a financing application as soon as I walked in. Like I said, I'm new at this, so I know now that I should have just left. But instead I filled it out, and the jerk is sitting there making wisecracks about me getting lost and how it's a big lot, then when I left something out on the application he made a comment about "that's why he marked it with 2 X's". I just gave him a dirty look. He obviously didn't know what he was doing, and asked me the same questions twice. At one point he asked me who would drive the car, and I said it was just me. 10 seconds later, he asked me "who else" would drive the car.... I couldn't believe it, and said, "I just told you it was only me." He was like, "Oh ok, you did say that." I ALSO mentioned to him about the car I wanted to see. He then got up to answer his cell phone, and some other jackass comes over to shake my hand. He claimed that I was interested in a 2002 car that I never even heard of. I corrected him and told him what I was looking for. He also had wrong info about the car I was trading in. Then I started getting pissed. I really felt like they had no clue or interest in what I wanted. I asked him why I had to fill out an application when I didn't even see the car, and he LAUGHED and said that the car was sold 2 days ago. I lost it!!!!! I got up and raised my voice, "You mean to tell me that I sat here for 20 minutes filling out an application without even seeing a car and now you tell me that it's sold?! And you think it's funny? Why didn't anyone tell me that?" He got uncomfortable and started looking around. Then he said that they had just found out it was sold (BS) and that he could get me a newer car for less $$ (more BS). I continued to raise my voice and said I wasn't interested and that they just wasted my time and lost a good customer. At that point I just walked out. I sent a nasty email. A week later some rep called me to find out what happened. I told her how unprofessional and dumb the staff was, and that I was definitely going to spread the word. Half an hour later, a manager called to say how sorry he was that this happened, and how he wished he had helped me from the beginning. Oh well, as they say, too little, too late..... They can ALL KISS MY ASS. I'll never go back. More

PART 2 of 2 Finally after being at the dealership for PART 2 of 2<br><br>Finally after being at the dealership for over 3 hours, the sales manager approached me and informed me that there’s been a terri PART 2 of 2<br><br>Finally after being at the dealership for over 3 hours, the sales manager approached me and informed me that there’s been a terrible mistake. My car did indeed arrive earlier that week, but it was sold right when it rolled off the truck! I was flabbergasted and furious. And to make things worse, guess who comes strolling back WITH customers coming back from a test drive!! I demanded to have my deposit back since Paragon had flubbed their side of the deal. That's when everything began to turn ugly. The sales manager stated that they would get an S2000 in stock the following Monday and that my deposit was non-refundable. I was totally fuming and since I had already made a huge scene inside the dealership, I was escorted to the managers 'pen'. The manager stated that he'd give me a discount on the S for my troubles and I agreed. <br><br><br>Monday. Arrived one hour before scheduled delivery and the only S2000 I see is a Spa Yellow unit with the factory hardtop. James comes out, this time very happy to see me, and asks me how I like my new car. My jaw drops. I did not want a yellow S2000! James explained to me that his manager was able to find this unit in southern jersey and that his manager went out of his way to get it here on time today and told me for the price it was a steal. <br>Well, the yellow with hardtop is indeed a nice color and I *was* getting a good deal, so what the hell, right? WRONG.<br>After the credit check, I was deemed as having "Poor Credit". I had no idea that a 710 credit rating was considered 'Poor", but according to Paragon it was. I had no plans of purchasing the car outright and leasing was my intention from the beginning. James began throwing a hissy-fit stating that he went through ALL this trouble just for a leased vehicle and that I was wasting his time. A sale is a sale regardless of how it is done. American Honda Finance was going to give him his cut regardless and that I really did not appreciate his dramatics. I really should’ve looked at the numbers before I signed the paperwork at the time because I only noticed that afterwards, I realized I was getting RIPPED OFF. Sure, I did receive the S2000 for 30,500, but I was charged $6000 for the hardtop + labor!! Unfortunately, my payments are $475/mo for 48 months! 48!! Didn’t James say 36?? Nobody, and I mean, NOBODY informed me that my lease was stretched out an additional year! I called American Honda and had Paragon fax me the contract. Sure enough, I did sign. <br><br>You would think the story ended here but you'd be wrong. Dead wrong. <br><br>PLEASE DO NOT GO TO THIS DEALERSHIP. You can email me if you’re not convinced that this is the WORST dealership in North America! I have more to share!! I haven’t even talked about their horrible SERVICE DEPARTMENT yet!<br><br>It's an amazing car, so amazing that I've purchased it from AHFC last year. Just go somewhere else.<br> More

PART 1 of 2 I purchased my car back in 2001, way before PART 1 of 2<br><br>I purchased my car back in 2001, way before I was wise enough to do any research on Paragon Honda. I was in the market to purchase PART 1 of 2<br><br>I purchased my car back in 2001, way before I was wise enough to do any research on Paragon Honda. I was in the market to purchase a brand new S2000 and had placed my order with them after hearing that Paragon was selling these at MSRP (very difficult at the time to find any dealerships selling at this price). They placed a $500 deposit on the credit card and inputted my order for a 2001 S2000 in Silverstone/black for $32,740 that should arrive within 3 months. Shortly after placing my order, I discovered on S2ki.com that there was another dealership right over the bridge in NJ with S2000's in stock and selling them a little below MSRP. "Oh well", I thought to myself, I can’t cancel my order since I placed a deposit on my cc so I didn’t even bother fighting. <br><br>At almost the 3-month mark, I contacted my salesman to see if I could find the status of my vehicle. After waiting on hold for over 45 minutes (No exaggeration), I was told that my car was on the truck that very same day coming in! Excited, I scheduled to come pick the car up on Saturday morning.<br>When I arrived, I took a stroll around the premises and did not see any S2000's anywhere. I walked in at noon (my scheduled appointment) and James was nowhere to be found. As I stood in front of the reception desk listening to the receptionist chatting in Spanish about god knows what she finally looked up, rolled her eyes, and asked me to have a seat. She pointed me in the direction to a line of chairs totally filled to capacity. After standing for about 10 minutes, a couple that was waiting for their salesman huffed and walked out. So I sat there for another hour and guess who strolls in the door. I was told that the man was on a test drive, but it was obvious that he and his coworkers were out on an extended lunch. I confronted him and asked him where my car was and that it was a long drive back to NJ (Home) and that I’d like to complete this before the sun goes down so that I can learn the innards of my new car. James brought me to his desk (that he shares with 2 other salesmen) and started making phone calls. He then got up and disappeared for approximately 20 minutes. Another salesman (desk share-er) asked me to please go back into the waiting area so that he could conduct business. So there I was, back again in queue with my salesman, and S2000 nowhere to be seen. <br> More

I was cheated and told contradicting fables. Extremely pushy sales people with only 1 goal in mind: to swindle you out of your money! Joe Rosa is by far the worst salesman I've ever dealt with! A liar, pushy sales people with only 1 goal in mind: to swindle you out of your money! Joe Rosa is by far the worst salesman I've ever dealt with! A liar, a cheater, and a worthless human being! I own an Acura and bought a Honda from them as my 2nd vehicle, and based on this sole experience, I will never buy another Honda again! Finance guy told me I had bad credit, jacked up the price, told me I can’t back out of a deal! Called me 2 days later, said he made an error calculating tax, told me I must resign my contract and pay more! Unbelievable! I wonder why Honda hasn’t closed this rotten dealership yet. This type of con-artistry should be illegal! After the sale was made, they couldn’t get my plate transferred. All calls went unanswered, and ignored. My temporary plate expired, the dealer didn’t care! After 2 months of endless, 1 way communication, I had to go to the dealer in person, and I was told it wasn't their problem and to resolve the issue myself! Isn’t that what I paid you for, morons?! Save you health, and your money, and go somewhere else. You’ll thank me later. FYI: <a href="http://www.ripoffreport.com/results.asp?q1=ALL&q5=paragon+honda&submit2=Search%21&q4=&q6=&q3=&q2=&q7=&searchtype=0">Rip Off Report</a> More

just bought a 7k+ acura from them warranty expired 60 days or 3k miles, whichever comes 1st. Transmission died approx. 90days after just when the 3kmiles had just came up, yup 7k to fix the tranny, appro days or 3k miles, whichever comes 1st. Transmission died approx. 90days after just when the 3kmiles had just came up, yup 7k to fix the tranny, approx. same amt. i paid for car, they didn't even offer to try and fix it, not like it costs them anything. HORRIBLE, I FEEL VIOLATED AND CHEATED! More

These crooks refused to give me back my credit card and car keys after I said I wanted to leave the dealership and go elsewhere. They offered my $3K less on my new Odyssey than it was worth and drew up a p car keys after I said I wanted to leave the dealership and go elsewhere. They offered my $3K less on my new Odyssey than it was worth and drew up a phony sales ticket in order to get my credit card. Do yourself a favor and go outside of NYC if you're looking to buy a Honda, In the city, all the Honda dealers are crooks. More

Unfortunately, there is not enough space to list all my complaints. Basically, they denied I had an extended warranty. When I showed proof, I was told my "extended" warranty only covered the first 3 years complaints. Basically, they denied I had an extended warranty. When I showed proof, I was told my "extended" warranty only covered the first 3 years or 36,000 miles. Duh! Nice try.<br>I wish there was a "0" rating here.<br><br> <br><br> More

After reading through the less than enthusiastic reviews of Paragon Honda, I felt compelled to add my review of the routine service appointment with their Service Dept. My experience was clearly atypical to of Paragon Honda, I felt compelled to add my review of the routine service appointment with their Service Dept. My experience was clearly atypical to the experiences shared by others here, yet it was surprisingly friction free, and painless:<br><br>I made an appointment for the mandatory NYS Inspection, a procedure that repeats itself every year, and is inexpensive yet time-consuming. <br><br>I telephoned Paragon's Service Dept (same number as Sales, 7185075000, follow the prompts for service) and was promptly connected to one of Paragon's Service Reps. The Rep took my information and asked for my availability after which we found a suitable date for the appointment. I work late, so I specified a late hour arrival, 5pm. It was important that the dealer acknowledged that they were able to inspect my car so close to closing time (I think they close around 6:30pm on weekdays). <br><br>The Rep politely explained that an inspection could take a 'long time' to complete, and that I should be 'prepared' to spend a few hours waiting. That was reasonable and therefore expected.<br><br>On the appointed date and time, I pulled into Paragon's Service area, following the instructions from one of their lot attendants. The area seemed very busy. Uniformed mechanics worked on dozens of cars, and Service Reps (they call them Service Writers, because they 'write up' repair tickets for customers) were talking to arriving customers. <br><br>Immediately, I was approached by one of the writers who addressed me by my name. Pleasantly surprised, I thought they must have checked the appointment logs and were waiting for me to arrive.<br><br>The inspection went without any problems, as I have a fairly new car, which I bought courtesy of Paragon Honda a few years back, and which I hope to keep for a few more inspection periods. <br><br>After the new inspection sticker was attached to the windshield, and the forms signed, the Service Reps recommended an oil change and a tire rotation. Once again, I was surprised, as I was prepared for a long list of 'necessary repairs'. I declined and moved on to the part which contained no surprises:<br><br>The bill. It was exactly what I expected it to be. No additional charges, no 'miscellaneous dealer' fees. <br><br>It was after 7pm when I pulled out of the service area. The heavy motorized chains were lowering the massive gates of Paragon's Service Dept behind me. <br><br>Turns out, I was the last and a very late customer of the day, yet Paragon kept their entire Service Department open so that the mechanics could finish my inspection.<br><br>Customer Service in my book.<br><br> More