Paragon Honda

Amazing experience! This dealer ship when to great lengths to get me approves and stopes at nothing. They are excellent also their sales consultant was very helpful and a This dealer ship when to great lengths to get me approves and stopes at nothing. They are excellent also their sales consultant was very helpful and attentive. More

No integrity or credibility I knew the exact car and color I wanted and called to see if this dealer had it. I spoke to Fatima, who said they absolutely had the two colors I was I knew the exact car and color I wanted and called to see if this dealer had it. I spoke to Fatima, who said they absolutely had the two colors I was interested in. I went in the next day for a 12:00 appointment; the manager who I had the appointment with, Adrian, showed up at 2:20. The person who subbed for him, Gustavo, took two and a half hours to begin the process and in that time, I asked him FOUR TIMES if they had the color car I wanted and each time, he came back with yes, they did. After the two and a half hours when Adrian showed up, before we were about to get into the financing, I asked him if they had the color of the car; when he checked, he said no, they didn't. As I got up to walk out and told him how Fatima had told me they had the color, he tried to make excuses by saying she worked in another building, to which I shot back at him: does she or does she not work in this dealership? Then I told him that besides her, this employee, Gustavo, told me FOUR TIMES they had the color I wanted when he knew all along they didn't. And to make matters worse, this dealer requires you to sign an untitled document which looks an awful lot like a contract of sale BEFORE you do the financing and know what the monthly payment will be. I have since found out that other Honda dealers don't have such a document. I would NEVER return to this dealer under any circumstances. More

Incompetent staff in check in I have been a loyal customer of Honda Paragon service but after dealing with the lady, Donna, in the check in area I am not sure if i will ever come I have been a loyal customer of Honda Paragon service but after dealing with the lady, Donna, in the check in area I am not sure if i will ever come back here. She is not helpful at all. She needs to be trained on how to deal with customers. She is just the one checking in the customers and she has the audacity to talk to me that she knows everything. All I need was for them to check the vehicle for safety for me and my family. The Manager, Michael and service tech Nick talked to me and explained to me in a better way about the situation. Paragon honda services should make sure that all of the staff will get a refresher course on how to handle customers appropriately. More

Very good price and nice employees! Me and my girlfriend visit Paragon Honda last week, the employees are very nice and patient, Mr. Sultan was our salesman, he explained all the details Me and my girlfriend visit Paragon Honda last week, the employees are very nice and patient, Mr. Sultan was our salesman, he explained all the details of the car and purchase options. The price he offered was very good, so we decided to take this Certified Preowned 2015 Honda CR-V at once. Took some time to finish all the paperwork with the bank, but it is definitely worth waiting. We are so happy to have this car!! If I ever want to buy another Honda, this will be the place I choose to go! More

Great service at paragon honda Just I bought Honda CR-V , what a great experience with paragon Honda ,start with sale person Amanda,nice sales person very friendly,then mr. Edwin fe Just I bought Honda CR-V , what a great experience with paragon Honda ,start with sale person Amanda,nice sales person very friendly,then mr. Edwin febles .what I was looking for I got from finance,I got very helpful for mr Shari chowdhury. Financial manager Mr william very friendly. I recommend to all this place like a family More

dealer was AMAZING but management needs lot of work I found a car on truecar.com and came to this Honda location. I spent 2 days working with Sultan Haseq. He went above and beyond, and made sure that I I found a car on truecar.com and came to this Honda location. I spent 2 days working with Sultan Haseq. He went above and beyond, and made sure that I was 100% satisfied. The original car i saw on truecar.com had a minor issue that i was not pleased with, so Sultan took time to find me another car (mind you it is HOT outside). As we were getting close to closing the deal, there was a conflict because the original car I saw (which i didn't even end up getting) was from truecar.com which meant this sale would go to them (though i did not even deal with truecar). Anyways, long story short, Sultan was removed from finishing the sale, and I was not pleased at all with how management handle this issue. He was such a great help, and its frustrating to see that credit wasn't given where it was due. He's an AMAZING dealer, and those managers need to realize how lucky they are, and stop being petty. More

Professional and caring Mr. William helped us tremendously choosing the right car. The car is equipped with everything we need. The car gives the nice edge of sporty modern l Mr. William helped us tremendously choosing the right car. The car is equipped with everything we need. The car gives the nice edge of sporty modern look and equipped with advance technology that my Parther and I loved so much. Thank you for helping us. More

Don't bother.. Update 8/10/16 Since this experience, Honda's service department has reached out to me and apologized for the unprofessional job they've done with my Update 8/10/16 Since this experience, Honda's service department has reached out to me and apologized for the unprofessional job they've done with my car. They offered to fix and repaint the damaged area. Although I’ve made my own plans to fix the damage elsewhere, the service manager Alex was accommodating and generous and compensated me for my damage with accessory that I wanted. Overall, Honda’s customer service was helpful in trying to make amends from a disappointing experience and hopefully they will improve with their quality control and workmanship in the near future. 8/8/16 I WOULD GIVE ZERO STARS IF I COULD! Don't let them touch your car! Worst place ever! Brought in my brand new CR-V of one week to replace a rubber piece and glass that already came looking like somebody chewed off a piece of it. Was brought in when they said the part was here and turned out the guy who had to do the job wasn't even there and I was told to come back. Went back and was impressed they called me after 3 hours to say the job was done. BUT when I went to pick up my brand new car....they left glue on the side of my window that was fixed. Service manager helped me clean it off and two scratches were under the glue! !!! They scratched and chipped right through my paint!!!! They probably used the glue to cover up their mistake. I could not believe it!! My brand new car damaged yet again. They offered to touch it up with touch up paint but of course they didn't even have the color! Not only that, there were a handful of fingerprints and handprints and grease all over the side of my car, scratches on my roof, and a stain on my seat. Absolutely ridiculous!!!! I didn't even want them to touch my car anymore. How can you leave someone's car a mess with dirt and scratches and even try to cover up a mistake. Don't even have the decency to clean up after the job...so unprofessional. Service manager gave me a trunk spoiler per my request as compensation but sorry I don't trust you with my car..I rather fix the paint myself. Horrible experience. Never had this happened to me before and this is our 4th car from Paragon. Don't bother coming here. Also, you walk in and sometimes no one pays you any mind. More

Above and Beyond Service Leonel Lucas, Salesperson, provided my mom and I with exceptional service in purchasing our new car. He went above and beyond to ensure we got best p Leonel Lucas, Salesperson, provided my mom and I with exceptional service in purchasing our new car. He went above and beyond to ensure we got best price, all desired features, and all necessary paperwork. Also, Nicole Hamill, delivery coordinator, very sweet, thorough and patient in explaining all features. My family has been going to Paragon Honda for many years and we highly recommend this dealership. More

Syed shah I come to Syed shah through my friend reference and I am very happy with his service. He workout my deal and everything was very nice and easy. My fri I come to Syed shah through my friend reference and I am very happy with his service. He workout my deal and everything was very nice and easy. My friend bought four cars from Syed shah and we all always come to him whenever we need a new car. I recommend Amanda the sale person also she is very nice and helpful to show us a car and also got our insurance Thanks paragon Honda , Syed shah and Amanda More