Paragon Honda

To say that I was surprised by Paragon Honda's service would be an understatement. Recently online, my husband saw a car he was interested in for our family and wanted me to see it, too. He had spent a would be an understatement. Recently online, my husband saw a car he was interested in for our family and wanted me to see it, too. He had spent a fair amount of time investigating options and we had discussed various makes and models of cars at great length. Having had a reliable Honda in the driveway for the past 7 years was proof to me that the brand was worth pursuing. I was frankly quite skeptical about purchasing a used car from a dealership as all my previous car purchases had been from trusted private sellers. As a general rule, we insist on reliability, a great price and attention to detail whenever we make any major purchase. We definitely do our homework and I'm rarely impressed by salespeople. Getting to Queens was a 1 1/2 hour drive for us, so we weren't just browsing. We were greeted by Sal, whose pleasant manner took me a little off guard. (I was prepared for the stereotypical pushy salesman.) When the car we originally came to see was already under contract I figured my doubts were being realized, but upon reviewing the other available models, I was pleased we had some choices. (They do need to find a way to better coordinate their online offerings with their lot availability, however, I can realistically understand that a good deal won't last.) Without pressure, which would have turned me off faster than anything, we reviewed a number of cars. Sal was patient, good natured and courteous. Once we selected the car we wanted, we sat down to handle the paperwork but needed to return with a certified check which was a bit discouraging. - And yet, on some level, I understood their policy. Day 2 brought us back to Queens to complete the transaction. The car needed to be detailed and inspected, and we waited patiently. At one point Joe Carusone introduced himself to us and I remarked that the process was taking longer than expected. It turned out that a new battery that had been installed during the Certification inspection had wiped out the emissions readings- something I later learned was typical but at the time, infuriated me. The car needed to be run for a period of time to have the readings register. Joe could see I was plainly annoyed and reacted proactively. He seemed sincere in his wish to right the wrong even though I was not easily pacified. Although Sal had been handling the sale, Joe stepped in to see if he could remedy any concerns I had with the car. I pointed out the ones I had and without any hesitation, he noted them with a willingness to completely resolve them. He even went so far as to offer to fix a mark more thoroughly than I had hoped, advising me that it would last longer and I'd be happier. Again, he emphasized Paragon's customer commitment. Finally, to remedy the fact that we had been held up with our purchase, he offered to get the car to me when I definitely could spend no more time waiting. As hesitant as I was, I could honestly say that this salesman was working to make me a satisfied customer. Despite my continuing reservations, true to his word, the car was delivered to my door in the time promised, with the work professionally done. I was pleasantly surprised and have to say that I can understand why Paragon Honda has earned the #1 spot in the nation for the number of used Hondas sold. Customer satisfaction has to be a big factor for their success. So, if you're seriously in the market for a quality car at a fair price without annoying hidden costs, from salespeople that actually practice customer service, I recommend you visit Paragon Honda and ask for Joe Carusone or Sal Sidiq. I hope that you, too, will be pleasantly surprised! Thank you gentlemen, for turning things around! - Mrs. J. More

We shopped 5 local dealers for a used low miles Honda Fit Sport. These were in NH, MA and CT. All cars were comparable, 2008 Fit Sports with less than 20,000 miles on them. All cars had asking prices of $16 Sport. These were in NH, MA and CT. All cars were comparable, 2008 Fit Sports with less than 20,000 miles on them. All cars had asking prices of $16,000. Every single dealers stopped bargaining at either $14,500 or 14,650. Every single dealer then announced a $200-350 "dealer conveyance fee" on top of the agreed upon price. This was after negotiating for an"out the door" price. I was told by Liberty Honda in Hartford, CT and by Lia Honda of Northampton, MA that they were obligated to charge this fee. This is not so. Lia Honda's $14,650 fit then turned out not be be Honda Certified. By the time we got to paragon I was very, very suspicious of all dealers. Anyhow, we saw a Honda Fit on the Paragon website with only 9,200 miles on it, Certified and only $14,000. Needless to say we bought it. They didn't tack on any fees, there was no BS. Everything went very simply. When there was some confusion about the process of MA registration Paragon quickly sent me a check by FedEx for the full amount of the tax and registration fees that I had paid them. Sayed in particular was very, very eager to help. The price on the car started lower than I could find anyplace in three states, the true price I paid for the car was over $1000 less than I could have paid locally without having top beat up the dealer or waste time. I feel like maybe we could have negotiated another $100-200 off the price, but since we saved so much to start with it was hardly worth it. We got an awesome deal on that car. It's true I had to drive a total of two round trips to New York, a total of 10 hours, but it's like I was paid $100/hour to do that. The car is turning out to be totally great, and we would buy from this dealer again. More

Extraordinary service. Made vehicle purchase quick, easy, and simple. one on one knowledge of features in which I've never experienced throughout my previous purchases. Wasn't quite the honda type. Very happ and simple. one on one knowledge of features in which I've never experienced throughout my previous purchases. Wasn't quite the honda type. Very happy We chose honda. will look forward to purchasing our next honda in the next month or two. 2 days, and totally satisfied. Thank you honda! special thanks to juan, and joe. More

I went to this dealership on January 9, 2010 to inquire about a Honda Accord. I was referred to this particular dealer by a friend who said I would get great help. I got beyond great help. We were immed about a Honda Accord. I was referred to this particular dealer by a friend who said I would get great help. I got beyond great help. We were immediately taken care of and the gentleman Michale Ferman was so nice. I've been to other dealerships in the past and have had awful experiences so I was nervous at first. That went away the minute we walked in!! As I mentioned we were helped right away and Michael helped us work out a deal. We then met Gary Lin who is the buisness manager and he as well was helpful and helped us out right away. He gave us full attention and was prepared to answer all our finacial questions. Once the deal was agreed upon, they told us they had to ship the car from Brooklyn and it would take awhile. During the time that we had to wait, Michael continuosuly asked if he could get us a beverage or send out for food. David Pena also came over and said when car comes in he would show us all the functions. Even though the car hadn't arrived, David also continuosuly asked us if he could get us anything and engaed us in different conversations. Once the car arrived David showed us everything. Honestly I was amazed at the entire process and the entire team. I would refer anyone and everyone to this dealership. Overall I would score them above ten because they go above and beyond for their customers. More

My experience at Paragon Honda was very pleasurable! Rick made the day simple and humorous for me and my family! I live two hours away and it was well worth the drive. I am very happy with Rick made the day simple and humorous for me and my family! I live two hours away and it was well worth the drive. I am very happy with my car and satisfied that I chose this dealership. More

After extensive research we knew we wanted a 2006 or 2007 Honda CRV. Our search for a Certified Honda dealership that provided both a fair amount of inventory and good pricing for this vehicle lead us to Par Honda CRV. Our search for a Certified Honda dealership that provided both a fair amount of inventory and good pricing for this vehicle lead us to Paragon Honda. We found the dealership while searching on Auto Trader. We live about an hour and a half from the dealership so we needed to be sure to meet with someone who would help us meet our goal which was to trade in our Audi and purchase a CRV. We were greeted by the sales manager, the person we had made the appointment with. Although he was a little late, he was in a meeting, he quickly made up for it by being extremely attentive to our needs. He matched us up w/Monica who was a bit of a challenge at first b/c it was a little difficult to understand her when she was explaining what the Honda warranty was, but proved to be a great listener, really cared about our needs and worked hard to help us attain those needs. We came out of the dealership with what ended up being the perfect car for us. And both Joe, the manager, and Monica were striving to help us meet our needs. The down side was all the arguing amongst the sales people while we were there.(And we were there from 11:30 A.M. until 7 P.M.) The men seem to be fighting amongst themselves over various things and never really had any consideration for customers being present. Some of the language, at times, was rough, not a professional environment esp. after coming out of being serviced by Audi over the last 4 years. And the finance guy, Al, was knowledgeable, but a little too much of a "sales person" for us. With finances, let's just keep it at that. He was more abrasive that he needed to be, although he did know his product and that is important. However the overall experience was a good one. We would definitely recommend the dealership to others, esp. both Joe and Monica. More

Highest quality of service and integrity. My used Honda CRV was ready to test drive immediately at time of appointment. I got a great low mileage certified Honda at Internet Special price--no gimmicks and CRV was ready to test drive immediately at time of appointment. I got a great low mileage certified Honda at Internet Special price--no gimmicks and no add ons. I saved thousands. I worked with salesman, Juan Carreon, and his mgr, Joe Carusone. The whole deal was completed in a little over an hour incl. a long test drive. What a pleasant and positive experience. Allan from NYC More

I came down to buy a specific car & it was sold-the car was on the internet for $4999.99. Joe gave me great deal!! He gave me the same price for a much better car!! A 2001 HOnda Accord is what I bought wi was on the internet for $4999.99. Joe gave me great deal!! He gave me the same price for a much better car!! A 2001 HOnda Accord is what I bought with 33,000 miles!! Leather interior, power everything-fully load for THE SAME PRICE!! 4999.99!!!!!! I would recommend this dealership to EVERYONE!!! More

i was driving down northern blvd and found paragon honda...i went in and before getting in the building a gentlemen named Joe carusone greeted me at the door, asking me if he could be of any assistanc honda...i went in and before getting in the building a gentlemen named Joe carusone greeted me at the door, asking me if he could be of any assistance to me..in which i said yes...he was very professional and concerned about what my situation was, regarding needing a car ASAP as i was turning in my 2008 Mercedez e350 in 3 days....within the three day Joe found me a BMW 550i in which was a great deal...seen this same car in other dealer for couple of thousand more...within these 3 days Joe got me approved financed and drove the car off the lot...i would recommed anyone to go thier to purchase a car...Great Financing, Prices, and customer service, as a matter of fact i sent one of my friends thier as well...and they purchased a honda SUV.....thank you Parogon Honda....and most of all Thank you...Joe Carusone... More

This place has the WORST customer service I have EVER seen!!!! Jennifer Villalba was all nice setting up appointments, customer service called me 3 times until 9pm the night prior. We work 12 hour days; seen!!!! Jennifer Villalba was all nice setting up appointments, customer service called me 3 times until 9pm the night prior. We work 12 hour days; set up an appointment after work drove 2 hours and upon arrival at Paragaon; we were told the vehicle we were there for was SOLD. We talk to Jennifer she knew we were on the road heading there for our 2 hour drive one-way but NEVER mentioned the vehicle was SOLD earlier that day. Once we were just told the vehicle was sold, and no longer available I called her extention; I NEVER heard someone STUDDER so much. NEVER deal with this girl!!! Back to PARAGON ....But you better believe they tried to sell us another vehicle; NOT even close to the vehicle we were to purchase. There is a spot called new NEW WORLD right down the street so I'd look else where before you stop here!!!! I was warned about this company; maybe next time I will listen! More