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Paragon Honda
Queens, NY
4,795 Reviews
If you're going to buy a new Honda at Paragon Honda, serving Brooklyn, Bronx, New Rochelle and New York NY, or take your car in for routine maintenance or an auto repair, you probably want to know a little bit about us. Makes sense.
Paragon Honda, located at 57-02 Northern Blvd Woodside, New York is happy to tell you that we've been serving the Brooklyn, Bronx, New Rochelle and New York NY area for longer than many of you might have owned your current car. With those years comes invaluable expertise, which we put to your advantage. We're not just talking acumen on new Honda models, but used cars, service and auto repairs and perhaps most importantly - Honda financing.
We hand pick each member of the Paragon Honda team for their high level of competency, vast knowledge, eagerness to learn late-breaking technology, ability to relate to drivers from all walks of life, and commitment to keeping Paragon Honda a pressure-free environment, which if you ask many of our patrons, makes us a dealership in the rough.
Of course the best way to see for yourself the distinct experience you'll have at Paragon Honda is to explore our new Honda in Woodside models; used cars; service department ; financing; certified car parts in person, at 57-02 Northern Blvd Woodside, New York.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 5:00 AM - 9:00 PM
Tuesday 5:00 AM - 12:00 AM
Wednesday 12:00 AM - 12:00 AM
Thursday 12:00 AM - 12:00 AM
Friday 12:00 AM - 12:00 AM
Saturday 12:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
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Showing 4,795 reviews
November 09, 2015
The best dealer ever My experience was great. I trade it in my car with no problems. Mike Adovic the manager was a really nice and helpful person. Nelson was an excellent My experience was great. I trade it in my car with no problems. Mike Adovic the manager was a really nice and helpful person. Nelson was an excellent sales person very polite and nice. Karla my delivery coordinator was extremely nice with me and she was very knowledgeable with the technology. Thank you to every one they all make a great team. More
by genise65
Employees Worked With
Mike Adovic
October 10, 2015
New accord Quick and easy. They worked with me on both my trade in and the price of the new car. The finance person was amazing. He was very clear and double Quick and easy. They worked with me on both my trade in and the price of the new car. The finance person was amazing. He was very clear and double checked everything for accuracy and helped me select the best options for my vehicle. More
by Angiee08
Employees Worked With
Anastasia
October 07, 2015
Awful business practices We agreed on a price for an Accord EX-L 2 weeks ago, they didn't have the car in stock so we left a $1000 deposit so they could do a dealer trade. A b We agreed on a price for an Accord EX-L 2 weeks ago, they didn't have the car in stock so we left a $1000 deposit so they could do a dealer trade. A buy order was signed for $23,716, 2 days later, we got a call that they found the car and we could pick it up. We're from Queens, currently living in Syracuse, so the earliest we were able to make it back was today. We gave them a heads up, and everything seemed to be in order. We walked in today and before we could finish the rest of the other paperwork, they had us call geico to have the car added to our insurance. I thought that was a little fishy, since that's normally one of the final steps. They hadn't even run our credit yet. As soon as the car had been added to our policy, I suppose they thought we would feel trapped and they reneged on the agreed upon price. They claimed the original price was made in error and the GM wouldn't sign off on it, even though a desk manager had done so 2 weeks ago. They wanted an extra $1200 for the car!!! They couldn't have told me this when I was still in Syracuse?? And what the heck was the deposit for?? I can't have my deposit back if I back out, but they can back out on an agreed upon price and still keep their doors open?? Is that even legal? The most frustrating thing is that they knew we were traveling from out of town specifically to pick up this vehicle. A heads up on a (very unethical) price change would've been appreciated. Although unhappy, we could've gotten our deposit back right then without having to waste a 10 hr round trip drive to hear the news. Needless to say, we walked out of there without the vehicle. I personally hope that anyone reading this would have second thoughts about ever setting foot in this dealership. More
by Paragon Sucks
Employees Worked With
Quedwin Medina, Fernando Urdininea
September 28, 2015
Terrible service that starts with the GM, Brian My name is Jordan. My experience began just fine. I walked in, purchased a car, and left. Shortly after that, I experienced a small problem with one o My name is Jordan. My experience began just fine. I walked in, purchased a car, and left. Shortly after that, I experienced a small problem with one of the tires. Fine, no big deal, I bring it back and they fix it. All is well with the car going forward. A year later, when looking to rotate the tires, there was a problem that I wanted to discuss with the service shop of Paragon. This is where things progress downward. The problem with Paragon Honda is not in the mechanics themselves, or the work they provide. My issue was there was no one EVER available to speak with. I left multiple messages with the call center. I was told every time I called that no one was available to talk to me, and that I could leave a message. Combining phone calls from Tuesday until Saturday, I spent (based on the total of call duration in my cell phone, 72 minutes on the phone with the call center. On one occasion, I spoke with a person in the service station. They were unable to answer any of the questions I had directly. I asked to speak with a manager, a gentleman named Alex I was informed. However, as expected, he was unable to talk to me at the time. So of course, I leave a message. That was Thursday. Saturday comes, and my wife can't wait anymore. She decides to take the car to the dealership and have them take a look. She was confronted with a number of questions as to why she didn't make an appointment. My wife explained that I had spent over an hour attempting to contact someone in the service center with no success. At this point, at least they take the car in and tell her 2-3 hours. She dropped the car prior to 11:00 a.m. By 3:30, with no call from the dealership, my wife goes back to the shop. I from here spent more time attempting to speak with SOMEONE, ANYONE who can tell me what the status is. Again, no one is available at the service station to take my call. I refuse to leave a message because by this time what would be the point? From here, I am transferred multiple times to many different lines. At this time, I get the name of the GM, Brian. This itself took 6 phone transfers to reach a mailbox. On his voicemail, he provides a cell phone number (very quickly, so fast that I had to go through the process again of transfers and holding to get to his voicemail to be ready to take down the cell number) and I leave a message. I call the Sales department. Here is one of the first bright spots. A gentleman who is new to the job as he adds, does try his very hardest to connect me with someone in the service department. Good on him, sorry for not remembering your name. A man, Rafael, I believe, again does his best to find out the status of the car. It is at this time, nearing or passing 4:00. He tells me it is ready. Very good, ok. I call Brian on his cell phone. To his credit, he does answer. At this point, all I want to do is inform him that the service his dealership provides is below expectations. I express my complaints as I listed them above. The focus Brian took was to the service provided by the mechanics themselves. This is NOT what I, at ANY point, was unhappy with. I was not pleased to spend over an hour on the phone between Tuesday and Saturday to find out if something is covered by the station or not. I did what I could to express that to him, but again his focus was on the mechanics themselves. I end the call with Brian telling me he will get in touch with Anthony, the manager of the service station. My wife calls, no managers are in the shop, go figure. She was treated rudely by all but ONE individual in the establishment. The man she dropped the car off with would not talk to her. No one would tell her that the car was ready. Shortly after, Brian calls me back. At this point he has a 1-way conversation, where he WOULD NOT stop talking to allow me to respond to him AT ANY time. He accuses me of lying about previous work done to the car. Again, his only focus appears to be on the mechanics, which is the least of any issue I had. At one point I actually told him, "You are being condescending." His response was along the lines, and this is a paraphrase, "I listened to your complaints, now you will listen to me talk." Unacceptable. I told him that I can see the attitude that is pervasive throughout the company comes straight from the top. His tone and overall nature are indicative of most of his employees. I did manage to not curse at him and hang up. *Pat on my back* Next, and this is the ONLY reason this is not 1 star, Anthony calls me. He had been trying to get me the entire time Brian was holding his one-sided "conversation" with me. This man is THE ONLY PERSON worth a damn at this place. THE ONLY PERSON who expressed sheer embarrassment on behalf of the service not provided by his shop. He even went so far as to provide my wife and I with his personal phone number, where he offered to "take care of anything we need with the car" including oil changes. A kind gesture, although unfortunately too late. More
by Jordan G
September 23, 2015
excellent dealership I have worked with Mike in 2013 and leased my Honda pilot. He went out of his way to accommodate me and my husband,. I recently turned in my pilot an I have worked with Mike in 2013 and leased my Honda pilot. He went out of his way to accommodate me and my husband,. I recently turned in my pilot and was very upset about it. But, with the help of Mike he helped us find the perfect car that find the perfect car that fit our needs and financial situation. They are not pushy at this dealership. they want you to leave happy.. I would highly recommend this place along with mike Adovic and Monica Gonzalez to anyone looking for a car. More
by joantsmom
Employees Worked With
monica gongalez, Mike Adovic
September 16, 2015
Gotta go see Fernando at Paragon!! On August 11, 2015 I went to Paragon Honda looking for a 2013 Honda Accord that I had seen on the Honda website. I had read reviews about Paragon that On August 11, 2015 I went to Paragon Honda looking for a 2013 Honda Accord that I had seen on the Honda website. I had read reviews about Paragon that were not too flattering. But they had the car I wanted. A white 4 door EXL-V6 and this one had 6k miles on it and I wanted it. Car is practically brand new! Barely driven. Car still has the new car smell. I took a chance and it paid off! When I walked in a tall gentleman greeted me and my wife and asked if we had an appointment. We didn't so he asked us to have a seat and said that he would get us someone who could help us. A minute later he came and introduced us to Fernando Urdininea. Fernando asked if i was looking for something in particular. I told him what i was looking for and even showed him a picture that I had downloaded from the Honda website. We took a walk, Fernando got the car and I took it for a test drive. The proverbial cream puff. Now its time to make a deal. I paid the price I saw online and I was happy. Now last week my batter symbol came up. To make a longer story shorter, I emailed Fernando who was able to set me up with an appointment on a Saturday. Took the car in and the put it on the computer and no faults came up. They gave me a new battery and off I went. When I purchased the car I did not get the Extended Warranty and after thinking about it for a while decided to go back to Paragon and get it. 7 year/100k warranty for $1700.00, practically the whole car is covered...at least we'll find out for sure if I ever have to take it in. On my way to the dealer, the batter light came on again. Told Fernando who took my car back to the Service center and it turns out that the battery that I needed was for my wife's key fob. They changed the battery on that also. Thanks to George in the Service dept. From the sale floor to the Service center Paragon came thru 110%! Thanks Fernando for taking care of a customer after the deal has been done. Most of the time you are forgotten after you have signed on the dotted line. Fernando didn't forget. If you decide to go to Paragon be sure to ask for Fernando. You will not regret it. Paragon, you gained a new customer as wifey will be shopping for a CRV very soon. Thanks Fernando, George & Paragon!!! More
by Rickko
Employees Worked With
George in the Service Dept., Fernando Urdininea
September 16, 2015
Horrible people skills While we were unhappy about how long it took to get our new vehicle the sales manager decides to make jokes and state that maybe he is a happier perso While we were unhappy about how long it took to get our new vehicle the sales manager decides to make jokes and state that maybe he is a happier person than me and my wife More
by Mbelitsis
Employees Worked With
Angel perez
September 15, 2015
Great Service! My husband and I recently bought a Honda CRV and we love it! We worked with Monica who was so sweet and knowledgeable! I would highly recommend her! My husband and I recently bought a Honda CRV and we love it! We worked with Monica who was so sweet and knowledgeable! I would highly recommend her! Just like anything however, do your research prior to settling on the numbers. We brought it some of our numbers from TrueCar and Edmunds. After presenting them with what we found, we worked out a great (and fair!) deal. More
by HondaCRV
Employees Worked With
Monica Rodriguez
September 04, 2015
Great Preowned Dealership Abdul Seraj the SalesManager is wonderful. I got a great deal on a 2013 Acciord Coupe. I have purchased many cars in the last 25 years and this was Abdul Seraj the SalesManager is wonderful. I got a great deal on a 2013 Acciord Coupe. I have purchased many cars in the last 25 years and this was the best experience by far. Michael from Plainview, NY. More
by Michael Paul
Employees Worked With
Abdul Seraj
August 29, 2015
Customer since 2007 I have been customer with Paragon Honda since 2007 and twice have terrible experience. It is not the sales rep. I dealt with Mike who is sales rep. He I have been customer with Paragon Honda since 2007 and twice have terrible experience. It is not the sales rep. I dealt with Mike who is sales rep. He was excellent but Finance guy is horrible. I was there for service and toll them 91 and half hour to work with on the deal. That is what I have say about the Finance person. Service people I deal with when I get service done are great and do excellent wotrk. More
by Ksehmbi
Employees Worked With
Mike ....sales and Jason (Service)
