Paragon Honda

Incompetent staff in check in I have been a loyal customer of Honda Paragon service but after dealing with the lady, Donna, in the check in area I am not sure if i will ever come I have been a loyal customer of Honda Paragon service but after dealing with the lady, Donna, in the check in area I am not sure if i will ever come back here. She is not helpful at all. She needs to be trained on how to deal with customers. She is just the one checking in the customers and she has the audacity to talk to me that she knows everything. All I need was for them to check the vehicle for safety for me and my family. The Manager, Michael and service tech Nick talked to me and explained to me in a better way about the situation. Paragon honda services should make sure that all of the staff will get a refresher course on how to handle customers appropriately. More

Very good price and nice employees! Me and my girlfriend visit Paragon Honda last week, the employees are very nice and patient, Mr. Sultan was our salesman, he explained all the details Me and my girlfriend visit Paragon Honda last week, the employees are very nice and patient, Mr. Sultan was our salesman, he explained all the details of the car and purchase options. The price he offered was very good, so we decided to take this Certified Preowned 2015 Honda CR-V at once. Took some time to finish all the paperwork with the bank, but it is definitely worth waiting. We are so happy to have this car!! If I ever want to buy another Honda, this will be the place I choose to go! More

Great service at paragon honda Just I bought Honda CR-V , what a great experience with paragon Honda ,start with sale person Amanda,nice sales person very friendly,then mr. Edwin fe Just I bought Honda CR-V , what a great experience with paragon Honda ,start with sale person Amanda,nice sales person very friendly,then mr. Edwin febles .what I was looking for I got from finance,I got very helpful for mr Shari chowdhury. Financial manager Mr william very friendly. I recommend to all this place like a family More

dealer was AMAZING but management needs lot of work I found a car on truecar.com and came to this Honda location. I spent 2 days working with Sultan Haseq. He went above and beyond, and made sure that I I found a car on truecar.com and came to this Honda location. I spent 2 days working with Sultan Haseq. He went above and beyond, and made sure that I was 100% satisfied. The original car i saw on truecar.com had a minor issue that i was not pleased with, so Sultan took time to find me another car (mind you it is HOT outside). As we were getting close to closing the deal, there was a conflict because the original car I saw (which i didn't even end up getting) was from truecar.com which meant this sale would go to them (though i did not even deal with truecar). Anyways, long story short, Sultan was removed from finishing the sale, and I was not pleased at all with how management handle this issue. He was such a great help, and its frustrating to see that credit wasn't given where it was due. He's an AMAZING dealer, and those managers need to realize how lucky they are, and stop being petty. More

Professional and caring Mr. William helped us tremendously choosing the right car. The car is equipped with everything we need. The car gives the nice edge of sporty modern l Mr. William helped us tremendously choosing the right car. The car is equipped with everything we need. The car gives the nice edge of sporty modern look and equipped with advance technology that my Parther and I loved so much. Thank you for helping us. More

Don't bother.. Update 8/10/16 Since this experience, Honda's service department has reached out to me and apologized for the unprofessional job they've done with my Update 8/10/16 Since this experience, Honda's service department has reached out to me and apologized for the unprofessional job they've done with my car. They offered to fix and repaint the damaged area. Although I’ve made my own plans to fix the damage elsewhere, the service manager Alex was accommodating and generous and compensated me for my damage with accessory that I wanted. Overall, Honda’s customer service was helpful in trying to make amends from a disappointing experience and hopefully they will improve with their quality control and workmanship in the near future. 8/8/16 I WOULD GIVE ZERO STARS IF I COULD! Don't let them touch your car! Worst place ever! Brought in my brand new CR-V of one week to replace a rubber piece and glass that already came looking like somebody chewed off a piece of it. Was brought in when they said the part was here and turned out the guy who had to do the job wasn't even there and I was told to come back. Went back and was impressed they called me after 3 hours to say the job was done. BUT when I went to pick up my brand new car....they left glue on the side of my window that was fixed. Service manager helped me clean it off and two scratches were under the glue! !!! They scratched and chipped right through my paint!!!! They probably used the glue to cover up their mistake. I could not believe it!! My brand new car damaged yet again. They offered to touch it up with touch up paint but of course they didn't even have the color! Not only that, there were a handful of fingerprints and handprints and grease all over the side of my car, scratches on my roof, and a stain on my seat. Absolutely ridiculous!!!! I didn't even want them to touch my car anymore. How can you leave someone's car a mess with dirt and scratches and even try to cover up a mistake. Don't even have the decency to clean up after the job...so unprofessional. Service manager gave me a trunk spoiler per my request as compensation but sorry I don't trust you with my car..I rather fix the paint myself. Horrible experience. Never had this happened to me before and this is our 4th car from Paragon. Don't bother coming here. Also, you walk in and sometimes no one pays you any mind. More

Above and Beyond Service Leonel Lucas, Salesperson, provided my mom and I with exceptional service in purchasing our new car. He went above and beyond to ensure we got best p Leonel Lucas, Salesperson, provided my mom and I with exceptional service in purchasing our new car. He went above and beyond to ensure we got best price, all desired features, and all necessary paperwork. Also, Nicole Hamill, delivery coordinator, very sweet, thorough and patient in explaining all features. My family has been going to Paragon Honda for many years and we highly recommend this dealership. More

Syed shah I come to Syed shah through my friend reference and I am very happy with his service. He workout my deal and everything was very nice and easy. My fri I come to Syed shah through my friend reference and I am very happy with his service. He workout my deal and everything was very nice and easy. My friend bought four cars from Syed shah and we all always come to him whenever we need a new car. I recommend Amanda the sale person also she is very nice and helpful to show us a car and also got our insurance Thanks paragon Honda , Syed shah and Amanda More

Honda Fit ex 2016 A+ excellent Customer service and the rest of the staff A++ .. I would recommend sultan to friends and family !!! Loving my first new car vroom vroom A+ excellent Customer service and the rest of the staff A++ .. I would recommend sultan to friends and family !!! Loving my first new car vroom vroom ! More

Excellent Service! I am amazed by the dedication, professionalism, and care I received from German Pacheco at Paragon Honda. That was followed by Rosaury Delgado who so I am amazed by the dedication, professionalism, and care I received from German Pacheco at Paragon Honda. That was followed by Rosaury Delgado who so eagerly and patently guided me through the features and technology of my 2016 Honda Civic. I am very pleased and very glad I chose to go to your Dealership. More