Paragon Honda

$800+ Estimate for a 2015 Civic with Less than 30K miles I don't normally post reviews of any kind (negative or positive), but my experience today didn't feel right and if I can help someone avoid making a b I don't normally post reviews of any kind (negative or positive), but my experience today didn't feel right and if I can help someone avoid making a bad decision or making a better one, then that's my goal. Came in for an oil change and (possibly) a tire rotation on 4/30. Instead was given an estimate with a slew of additional items that made the bill over $800. I told the female that was helping me, Donna, that I didn't have this type of money right now and asked if these items were really necessary and was told they were. Turns out, I didn't need service on the additional items (Throttle Body, Evap Flush, Coolant Flush) until the 40K, 60K, and 75K mile thresholds after doing my research. They wanted to charge me for a tire rotation when other places don't charge with an oil change. My car only has 28K miles. It didn't feel right to do the ancillary items, so I disagreed on them, but the manager, Mike, forced me to do one (coolant flush) in addition to my oil change, saying that this work was already being done but only 25 min. had passed after my car had gone into the garage. Hard to believe my oil change and tire rotation took that long before performing the coolant flush. On top of this, when my car was "ready" it was parked somewhere else and not even in the garage. It was really strange. I ended up paying $150+ for the coolant flush and $40 for the tire rotation (so $190+), and now I regret it. I came to this service center as a place for trust and recommendations based on necessity and "just because" or to inflate the estimate unnecessarily since they are affiliated with Honda. Never again will I come back. I recommend anyone of thinking to go here to go to another service center with better deals and assurance. More

Awesome Experience They have a huge inventory. Salesman was super nice. He thoroughly makes me understand the whole deal. He actually took me to show the car. He was tru They have a huge inventory. Salesman was super nice. He thoroughly makes me understand the whole deal. He actually took me to show the car. He was truly helpful :) More

Out of State Buyers Beware! I contacted Paragon Honda with regarding a couple of their used vehicles. I received a call from Rick to help me answer my questions about the cars an I contacted Paragon Honda with regarding a couple of their used vehicles. I received a call from Rick to help me answer my questions about the cars and their availability. I provided him the stock numbers of the vehicles from the Paragon website. Since I am from outside the area I asked Rick questions about the cars that I could not tell from the images. He told me he would personally go look and call me back within the hour with his report. He NEVER called back. The next day I called him and he answered the questions, but never apologized for not calling me back. I told him that I would be traveling from out of state and really wanted one car. He told me that he could only hold the car for 24 hours for me to travel, so we planned on calling 1 day before I would be there. I called Rick back on a Wednesday late afternoon to tell him I would be at the dealership on Friday morning at opening time. I asked if it was possible to hold the car for just over the 24-hour time since I needed to make a few travel arrangements. He said that the car was right in front of him and that he would immediately go speak with his manager, but that he thought that it was close enough to the time I would be there that they would be willing to hold it. He said, “I will call you back if I cannot hold it for you yet.” He NEVER called me back. Based on his comment, I believed that the car was going to be held for me. I called back on Thursday, to confirm a few questions regarding payment options. Rick was not there but I spoke with a helpful lady whose name I cannot recall. I flew to NYC and arrived at the dealer promptly at 9:00 am, opening time. I asked to speak to Rick and was told he was not on the sales floor, but another sales person helped me. He was a nice guy. But he looked up Rick’s records. There were no stock numbers for the vehicles I asked to be held in Rick’s records, and the car Rick told me they would hold for me (by not calling back) was not there. I was devastated. The sales person called Rick and he denied everything about our conversation from earlier in the week. He called me a liar and refused to come speak face to face. The manager came over and spoke with me, and he stated that Rick had never spoke to him about me or holding the car for me. I strongly caution anyone who is not a local to reconsider dealing with this dealership, especially with Rick. I do not know what their deal is, but at best they are pulling something and are poor communicators, and at worst, they (Rick) are downright dishonest. I spent several hundred dollars and took a vacation day to travel there based on a promise that they did not keep and may never had intended to keep. More

Paragon Used Car Sales Experience When I got to Paragon I wasn't sure what to expect. What I got was an Extremely helpful Sales Rep. Monica Rodriguez.. She took the time to answer all When I got to Paragon I wasn't sure what to expect. What I got was an Extremely helpful Sales Rep. Monica Rodriguez.. She took the time to answer all my questions and concerns.She was polite and courteous,and made my used car buying experience stress free. She was a true Professional, thanks Monica. Manager Mike Adovitch made sure that I was completely satisfied with my purchase from start to finish. A true Proffessional and Gentleman,thanks Mike. Al from the financing department department was also extremely helpful and a good guy, thanks Al. Overall my experience at Paragon Honda went as smoothly and enjoyable as I could've hoped it to. Thanks. More

2015 Honda Civic LX I enjoyed working with salesman Alexandru Cozos in purchasing my Honda Civic. He was easy to communicate with, very accessible and he understood my co I enjoyed working with salesman Alexandru Cozos in purchasing my Honda Civic. He was easy to communicate with, very accessible and he understood my concerns. Made for a good experience! More

Great experience. The sales rep, Miguel Bueno was fantantic. I had a great experience buying a new Honda Accord at Paragon Honda. The sales rep, Miguel Bueno, was really helpful in answering all my question, ex I had a great experience buying a new Honda Accord at Paragon Honda. The sales rep, Miguel Bueno, was really helpful in answering all my question, explaining me the difference between the models, and taking me on several test drives. Excellent service is all respects. More

Very HAPPY with my certified pre-owned 2016 Honda Civic EX Mark Carrion was awesome!!!! He helped me get exactly what I was looking for in a certified automobile.....along with Joanna Chang who made sure I got Mark Carrion was awesome!!!! He helped me get exactly what I was looking for in a certified automobile.....along with Joanna Chang who made sure I got an excellent APR with affordable payments...Paragon Honda is a very friendly dealership...would definitely recommend to anyone looking for a reliable car at a good price..... More

One of my Best Car Shopping Experiences Patricia called me as soon as I put in an inquiry and was very professional and direct. She helped me pick out exactly what I told her I wanted over t Patricia called me as soon as I put in an inquiry and was very professional and direct. She helped me pick out exactly what I told her I wanted over the phone. I was worried I wouldn't get the car I wanted, but she reassured me and I drove away with the car I wanted. Gary Lin was the finance manager I dealt with and he was very direct and friendly, he knew what he was talking about and went above and beyond to make sure that I understood what he was talking about by breaking explanations and concepts down. More

Disgusting March 8, 2017. I was so upset regarding one sales agent, she was forcing me to buy the stock, not even considering some options and suggestions for my March 8, 2017. I was so upset regarding one sales agent, she was forcing me to buy the stock, not even considering some options and suggestions for my choice of model, color and trim. she was not listening for what I want, just to force me for the stock. I'm willing to wait just to get what I want for my new car but she mentioned that Honda is not anymore producing that kind of options. We tried to look for another dealer and we got whatever we want and we closed the deal. More