Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
119 Reviews of Paragon Acura - Service Center
Sort by
December 09, 2011
I have owned an Acura MDX for 6 months. I have had quite a few issues with this automobile in the short time I've had it. I have taken it to three dealerships and have not had the best experience. One perso a few issues with this automobile in the short time I've had it. I have taken it to three dealerships and have not had the best experience. One person that really came through for me was Mike at Acura Paragon. While going through a tough time there he came out of the woodwork and really tried to help me out with parts sand labor. If it wasn't for him I would be leaving a much different review but Mike in service is to be commended for his follow through and transparency in a difficult ordeal with a lemon of a car. Thanks Mike, thanks for helping me get through a stressful situation and being such a cool person about it. I am grateful for the help I had from Mike at Paragon Acura. More
by Jmldesigns
Employees Worked With
Mike
December 01, 2011
The dealer fixed the problems after a few days on my last experience service. Thanks for Brian and Mike for helping. For my personal suggestion, I think dealer should serve the customers with appointment fir experience service. Thanks for Brian and Mike for helping. For my personal suggestion, I think dealer should serve the customers with appointment first. If not, making appointment is means useless. But for overall, paragon Acura is my first choice for my car services. More
by willwong1012
Employees Worked With
Brian/ Mike
November 11, 2011
I brought the car for oil change and regular maintenance,it took them 5 days . When I went to get the car back there was damage to the hood and fender. They told me to bring car for repair in 4 maintenance,it took them 5 days . When I went to get the car back there was damage to the hood and fender. They told me to bring car for repair in 4 days , so I had to bring the car back and leave it for 3 days to do the repair. When they called me to pick it up I found out the front of the car was hit, damage to the bumper and underbody garnish.The funny thing is if u ask what happend they act like it was not their fault.I don't know if I should take the car there third time to let them fix the damage because the dealership is not capable of doing it,THEY CAN DAMAGE YOUR CAR but THEY CAN'T FIX IT.there must be something wrong ,if u can't trust dealership in servicing the car u bought from them. More
by robertzbik123
Employees Worked With
Kevin Cunningham
October 08, 2011
Terrible Service Department experience. Three months Terrible Service Department experience. Three months prior to my horrible experience, I bought a 2010 Acura TSX with manual transmission from an Ac Terrible Service Department experience. Three months prior to my horrible experience, I bought a 2010 Acura TSX with manual transmission from an Acura Dealership in Manchester CT. Only drove the car for 2800 miles and 3 days into my 10 day vacation in New York City, when my brand new clutch burns out rendering the car non-drivable. I couldn't believe it, a brand new car with ~3K miles driven on Connecticut road and traffic and the clutch burns out!!! Mind you, I learned to drive on manual transmission and have 10 years experience with two prior cars (Ford Probe and Honda Accord) with stick shifts transmissions. So, Paragon Acura agreed to accept my car for diagnosis and Acura roadside assistance provided free towing to them. Three days later, I am contacted by Kevin Cunningham (service assistant) regarding the clutch, who states that the clutch meets the "wear and tear" criteria and is NOT COVERED under warranty. When I heard this SHOCKING news, I met with Mike Timpone (Parts & Service Director) in their shop. He persistently told me that the brand new clutch burnt out due to wear and tear issues and not a manufacturer defect. You have to understand that Wear and Tear items (such as clutch or breaks) are not covered under warranty. I took this up with Acura Client Service (800-382-2238), who assigned a district manager (Katerina) to the case. So the next day I get a phone call from her and she tells me she only LOOKED at "pictures" of my clutch and upheld the decision of the service managers. I went on a rampage and argued with the Paragon Acura service department, while Mike Timpone brought his henchmen in attempt to prove that the clutch was what it was!!! Basically it was David vs. Goliath. My only options, were either tow the car or repair it at Paragon Acura for twice the cost at an independent transmission shop. The invoice Paragon Acura provided for repairs was $1,600 with $340 for the clutch parts and the remainder for hours and labor. I towed the car out of there as soon as I could and paid a total of $850 for repairs at a transmission shop down the road. There is lack of empathy for the customers and Paragon are low-level crooks hiding behind a big corporate name, like ACURA!!! Once they see that a customer wont comply, they simply ignore you and pressure you to make a quick decision. The reason I gave it 2/5 stars, was because Acura did provide a loaner car for the duration of my car kept in their shop. More
by ari_vederci
Employees Worked With
Kevin Cunningham, Mike Timpone
September 13, 2011
Kevin Cunningham was just awesome!! He was so personable and did everything that was supposed to be done to the car for me, and worked around my schedule. He was a great person to talk to and deal with whe and did everything that was supposed to be done to the car for me, and worked around my schedule. He was a great person to talk to and deal with when I had service done on my car which I LOVE. I am in sales myself and it was such a pleasure to work with someone so nice and easy to deal with! Thank you Kevin!! = ) More
by jenniferr1107
Employees Worked With
Kevin Cunningham
August 30, 2011
This dealership is constantly out of loaner cars and have about a month's wait to get your car in for service if you expect a loaner while your car is worked on. I brought the car in for a blown speaker and about a month's wait to get your car in for service if you expect a loaner while your car is worked on. I brought the car in for a blown speaker and they said it was OK. No repair was done. I had to bring in a second time and insist that they check properly. The speaker was finally diagnosed as torn and they had to order parts to replace. THE DEALER NEVER WASHES YOUR CAR per ACURA policy and this is simply lame. Last time I use this dump. More
by ea2001
Employees Worked With
Service Dept - Kevin
August 15, 2011
I Solomon Kissoon, would refer anyone to Paragon Acura Dealership no questions asked. I received the highest quality of service from the Service Manager (Mike Timpone). He is really someone who knows how Dealership no questions asked. I received the highest quality of service from the Service Manager (Mike Timpone). He is really someone who knows how to work with people. He worked with me tirelessly on getting service done on my 2007 Acura MDX. I didn't know why my car died on me numerous amount of times, thinking it was the alternator which wasn't the problem, turned out to be the battery. During my financial deficit which me and my family has been faced with Mike seen me through and took care of me, which I am very grateful for. He is truly a man of God and has a big heart. Dealerships would do fine if they all had a Mike Timpone, too bad there's only one @ PARAGON ACURA!!!!!!!! More
by Kissoon718
Employees Worked With
Mike Timpone
August 05, 2011
I bought my new Acura MDX on 2009 at Tri-State Auto Mall at Flushing New York. The sales representative, Mark Ma, he didn't fully explain all the controls and usages of the navigation system thus giving me at Flushing New York. The sales representative, Mark Ma, he didn't fully explain all the controls and usages of the navigation system thus giving me alot of hard time trying to figure out the system by myself. I think all their sales representatives need more training and learn more about the navigation system. I change my cell phone last week and I have no idea how to pair my cell phone to the navigation system with bluetooth. I tried to set it up by myself but ended up unsuccessful. So in search for helps, I went to Paragon Acura. The delivery manager, Wendy Deshais, she came up to me the moment I stepped into the car dealer and offer her services. Wendy explained the full functions and usages of the navigation system to me and she also helped me to pair up the cellphone with the navigation system while explain to me step by step while she was working on it. I am very grateful to her and i will give her a 5 stars on customer services and the expertise on the navigation systems. I will get recommend my friends to Paragon Acura!! More
by unagisan
Employees Worked With
Wendy Deshais
August 05, 2011
Yes i brought in my 2009 tl to paragon last week and it was a great expireence. I brought in my car for a oil change and I felt very at home. I did not wait long and the service was very prompt. I sat in was a great expireence. I brought in my car for a oil change and I felt very at home. I did not wait long and the service was very prompt. I sat in the lounge had some water with cookies and I enjoyed the mm's amd when i got my car back I was out the dorr unlike most places !! Will reccommend !! More
by joel2244
Employees Worked With
kevin cunningham
August 05, 2011
This dealership rocks!!!!!!! Every time I bring in the car for service I'm always treated with a kind smile and respect. I love the fact that their waiting lounge has fresh cookies and Mac computers (it m car for service I'm always treated with a kind smile and respect. I love the fact that their waiting lounge has fresh cookies and Mac computers (it makes those lengthy service fly by quicker) Joe was very helpful in letting me know what I needed and he broke everything down to me using pictures and simple language. I never felt like I was getting ripped off when I bring my car for service. More
by candymakesmedandy
Employees Worked With
Joe pichardo
