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122 Reviews of Paragon Acura - Service Center
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January 28, 2015
Paragon Acura is aptly named Having my car serviced is always an inconvenience. I can't say how I long for the day that my automobile can run a 100k miles, maintenance free. But Having my car serviced is always an inconvenience. I can't say how I long for the day that my automobile can run a 100k miles, maintenance free. But while I'm waiting for that day, I'm happy to know I've at least got a great service center to handle the job. I've gone to different dealers in the past and never have I met a group of employees that I feel I can rely on with confidence until now. I brought my car in for regular service and in the interim was thankful that the team at Acura handled their jobs with diligence. They spotted a potentially lethal part failure in my brake system, a result of the wonderful roads we have here in NYC. Something the mechanic spotted and that was uncomfortable with, so he brought a manager in to discuss the problem with me. Mike Timpone, the manager, explained to me the situation and after discussing my options he quickly helped me resolve the issue and get me back on the road. I'm grateful that they take their jobs seriously and communicate well as a team. It's nice to have sound peace of mind. Kudos to Mr. Timpone and his crew. More
by Pilotmike21
Employees Worked With
Mike Timpone
December 29, 2014
Very Poor Customer Service I bought 2012 Acura certified MDX a couple of weeks back. Which had few issues and the sales person gave me a we owe list for the same. I have schedul I bought 2012 Acura certified MDX a couple of weeks back. Which had few issues and the sales person gave me a we owe list for the same. I have scheduled the service appointment for the same to fix but the service person were horrible in explanation and made me to wait 45 minutes for loaner vehicle paper work. Also he gave the ETA as Monday but I called them today to check the same and they said car is in body shop and they will get the same by Wednesday only after they will do the remaining work and they were not giving ETA for the same now. Very disappointed with behavior. I am asking the superior to take a look at it and correct the same. More
by Gathir
Employees Worked With
John Mavrogiannis
November 26, 2014
Service Work Update Horrible Disappointing Please READ .. I had a disappointing and sad experience during my purchase of a 2015 TLX Advance 4 Wheel Drive . This is not my first time purchasing a car from Acur I had a disappointing and sad experience during my purchase of a 2015 TLX Advance 4 Wheel Drive . This is not my first time purchasing a car from Acura , this is actually my third vehicle from Acura and you would think Acura as a whole values their customer but honestly maybe they did in the past but NOT ANYMORE . The quality and moral of Acura has declined and is very low . I would like everyone to beware of this , first of all my brand new vehicle is 2 weeks old and is perfect now because I fixed the issue with great expense but it was all worth it . I would however like to write this post so everyone knows that when purchasing any 2015 Acura please be careful of these items I am going to mention . Inspect it yourself or question your sales and service consultant . Last Monday 17th November 2014 , I experienced a flat tire in Manhattan New York where I reside and to my amazement ......... the first thing anyone would do which is normal is fix it on your own so you take it to a tire shop or dealership to be fixed however this was not the case at all . The vehicle had NO SPARE TIRE and I was not told this at my initial sale / purchase which is HORRIBLE for any customer . The customer has to RIGHT TO KNOW and given the choice what to do but as a whole Acura making vehicles like this is NO GOOD because it is a HAZARD AND DANGER TO THE CUSTOMER . I understand TECHNOLOGY is changing but ACURA NEEDS TO PUT THIS OUT THERE TO ANY CUSTOMER as usual this a money making issue for Acura now because if they tell you the vehicle has no spare tire you have to purchase one on your own or purchase one with them . More expense for you . Coming back to me Current issue which is still going on as I have now picked this issue up with ACURA CLIENT RELATIONS , I have a case number so this is not a light issue especially for anyone with a new vehicle or old vehicle . While encountering my flat tire on Monday since there was no spare tire within the vehicle was angry and I began to use their " SO CALLED TIRE SEALANT KIT FOR A FLAT TIRE " in nutshell ACURA version of a tire pump which is horrible . THIS TIRE SEALANT PUMP SEALED NOTHING ............... NOTHING I TELL YOU . The pump NEVER WORKED ONE BIT . This was my second disappointment and not the wheel that had the flat had WHEEL LOCKS to my horror the SO CALLED KEY FOR THE WHEEL LOCK did not work at all and the vehicle comes with NO WRENCH to remove the wheel lock despite everything going on . As a whole all three items are very vital and dangerous to your life and everyone on this site should be aware of it . This is a big disappointment on Acura as a whole and they need to remodel and recheck their design of this vehicle next time or any other vehicle they would like to design . This vehicle is truly the best and very powerful however it lacks vital simple items which are important . The flat tire sealant pump does not work at all as I mentioned above please be aware and there is no spare tire for the customer unless you purchase one on your own or from the company . Therefore if you get a flat the pump ONLY works if your tire has a hole JUST THE RIGHT SIZE FOR THE PUMP TO WORK ............ so everyone out there please pay attention to this . The third thing on your tires as mentioned by me before , the wheel locks are placed on all four tires however the vehicle has a key which may or may not work and there is no wrench within the car to open the locks . This is a great risk and a definitely NO on Acura as a whole . I took my pump and wheel to be inspected and the service person never updated with the outcome and forgot me completely hence no help from him . POOR SERVICE . I don't recommend this place and please be aware of your purchase of any 2015 Acura models it is a SAFETY ISSUE FOR YOU AS A WHOLE . My situation is ongoing at the moment , as I am currently holding Acura Client Relation responsible to giving me a NEW BRAND TIRE SEALANT PUMP AND A NEW SPARE TIRE IN PLACE OF THIS ONE THAT REQUIRES FIXING , FREE OF CHARGE . PARAGON ACURA WAS OF NO HELP IN ASSISTING ME , THE SERVICE CONSULTANT is horrible and did not have the courtesy and professionalism to call me back concerning my tire pump and flat tire I left with him on Monday 11/24/2014 with any updates as I have to report this to Acura client relation , I called him after two days and he had the audacity to tell me he forgot to get back to me . POOR COMMUNICATION AND SERVICE FROM HIM , what a useless guy omg . At this time , I have fixed my tires with every penny I paid for which was all worth it , I purchased 4 BRAND NEW MICHELIN RUN FLAT TIRES THE BEST INDEED FROM TIRE/TIRERACK . NOW THIS IS fabulous service from them , my car runs amazing now . This expensive vehicle also came standard with GOODYEAR EAGLE TIRES not a good thing to begin with as well . Anyway I wish to say in my closing please guys out there be careful and be safe . Take care of your own vehicle as you can see I am fighting currently to get acknowledged for their mistake but I will fight to the end until this matter is solved . Thanks to my great efforts my vehicle is perfect now . More
by MattRacer
Employees Worked With
PETER McPARLAND
July 02, 2014
Expectional service I came in with tail light alert on my dashboard:I was pleasantly surprised when i spoke to Mr. alex ,the service manager ,who took the time and expl I came in with tail light alert on my dashboard:I was pleasantly surprised when i spoke to Mr. alex ,the service manager ,who took the time and explained the problem in detail to me.He went the extra mile to get the issue resolved in a reasonable time .I am so impress with his friendly attitude and the assurance that every effort will be made to get the job done right.I will always service my vehicle at paragon honda because of the great professional staff,and i will always recommend people to go to Honda service center.JOB WELL DONE EVERY-TIME!! More
by INDAR
Employees Worked With
manager Mr.alex
June 14, 2014
AJ & Adrian Provided excellent service. It was great experience to be at Paragon Acura. I will strongly recommend my family and friends for future purchases and service to AJ and Adrian. It was great experience to be at Paragon Acura. I will strongly recommend my family and friends for future purchases and service to AJ and Adrian. Thank you Regards, Maurice More
by mh112367
Employees Worked With
A.J. Sitko and Adrian Martinez
May 08, 2014
Acura Service I bought my Acura TSX brand new from this dealership 4 years ago and the deal I received was great. During the 4 years at this dealership, I had my u I bought my Acura TSX brand new from this dealership 4 years ago and the deal I received was great. During the 4 years at this dealership, I had my ups and downs, as anyone does with any dealership. However, the moment I hit a down and got in touch with Mike Timpone, the Service Director, it all got resolved in a manner of minutes. Not only was he professional and humble, but knew exactly what needed to be done in order to assist me and more importantly to fix my vehicle. The way he represents the dealership is exactly how every individual should. Moreover, he put me in touch with a service advisor AJ; who is very polite and knows exactly what needs to be done. Both of them have been responsive with e-mail and text messaging, without leaving me waiting for days on any requests that I may have; big or small; they are always on top of it. I love my vehicle from the day that I signed that paper and put my foot on that pedal and knowing now that I have a wonderful team of Mike and AJ in assisting me when I am in need to have anything done to my vehicle is great. The two of them are a wonderful example of how everyone should be approaching and threating their customers; with them it feels more as if I am going to see a friend who is going to help me out, rather than an employee at a dealership who is just doing their job. Great job and all the best to the two of you! Hope you get an employee award at some point, you deserve one. More
by epiekut
Employees Worked With
Mike Timpone & AJ
October 13, 2013
I purchase the car in Paragon Acura. After a month later, i went to the services center for my car because i heard some kind of the noisy, so i stay my car over night in their company. Then they call me next i went to the services center for my car because i heard some kind of the noisy, so i stay my car over night in their company. Then they call me next day to pick up the car and said my car is fine, it is good to go. So i go to pick up the car. When i look around on my car, there are damage on the rear bumper and front left and right size are scratch. Also i remember my gas is almost full, and the next day there are only 1/2 left in my car. I talked to them why is my car has a damage and scratch both side. They said they don't know and impossible, and said i did it by myself. When i check in, the guys was look around of my car and no damage. After 1 day my car has scratch and damage. They refuse to help me and i will contact the BBB to file the complain.This is very bad company that i ever see, if you want to get your car damage, then go there but i am not going back any more. More
by sand1122
Employees Worked With
kevin
September 26, 2013
Your customer service is terrible I left over 4 messages for Kevin at extension 312 to kindly call me about NOT one but my 2 ACURAS I regrettably bring to your establishment....I guess no one cares abo for Kevin at extension 312 to kindly call me about NOT one but my 2 ACURAS I regrettably bring to your establishment....I guess no one cares about me cause i'm not important enough..anyway it's the last 2 cars I'll ever buy from your business.. It's just been a terrible experience More
by leob2112
Employees Worked With
Service Advisor Kevin
August 17, 2013
Came here for service, with no loaner available, not even proper car wash given. Would never come back to this dealership. I regret spending money in here, spent almost $70 k for my 2 cars. Better should ha proper car wash given. Would never come back to this dealership. I regret spending money in here, spent almost $70 k for my 2 cars. Better should have went for BMW. More
by Hemwagh
Employees Worked With
Joe Rosa, Matt
July 17, 2013
they really know how to treat people here at paragon and you can tell they actually care about their customers, that is exactly how you get people through the doors and returning for service. I did not eve you can tell they actually care about their customers, that is exactly how you get people through the doors and returning for service. I did not even bring any coupons or ask for a discount and my advisor went on his own and printed them for me from the acura website, saved me almost $300, can't beat that anywhere. More
by bigyankeeboy
Employees Worked With
matt
