Paragon Acura - Service Center

Service is very very bad!!! I did not buy my 2016 acura mdx sh-awd from Paragon Acura and therefore cannot talk about the sales experience. However, I installed roof-rails, cross I did not buy my 2016 acura mdx sh-awd from Paragon Acura and therefore cannot talk about the sales experience. However, I installed roof-rails, cross bars, and fog lamp from this dealer's service shop. My service advisor was very good and took time to hear from me what I wanted done. Even though I had to call to find out if my car was ready to pick up, it wasn't a big deal that I did not get any call from my advisor as he promised he would. The reason, why I am not satisfied is because when I went to pick up my car my car was dirty from the roof rail and fog lamp installation. There were fingerprints and all sorts of other marks on both the rear doors and on the front bumper. My advisor already left when I went to pick my car and I told the guy that I wanted the grille that came off from my car to install the fog lamp because they were about $90 each. The guy told me he would have my advisor call me but that never happened. Next day or the day after, I got a call from the survey dept of Paragon Acura and I explained her the entire situation and she told me sorry and assured me that I would get a call from my advisor to resolve this issue. That did not happen. So, now that I brought my car back home, I decided to wash the car to take off those finger prints. After I washed and dried my car, what I noticed were not one but countless number of scratches on both my rear doors. Scratches are minor but you can notice them and there are lots of them. This scratch seems to be made from someones belt as they were trying to install the roof rails (just a guess). I just bought this car a month back. Imagine how I would feel! This is a close to $60 K car and thats how they serviced it. I would never go back to this dealership for servicing and if you care for your car, you should look elsewhere for servicing. More

Very disappointed DO NOT buy a certified pre owned vehicle from Paragon. I was sold a 2010 Acura TL in 2011. I went there because it is a very well known dealership. We DO NOT buy a certified pre owned vehicle from Paragon. I was sold a 2010 Acura TL in 2011. I went there because it is a very well known dealership. Well apparently it was repainted and they failed to mention that when i asked if anything was wrong with the car. The clear coat is just crumbling off. They had to repaint the roof of the car because more than half of it crumbled right off. Its happening again and they told me i have to pay for it. They sell me a flawed vehicle and want me to pay for its defect. I've had many new and used cars and this has NEVER happened before. I bought certified pre owned because supposedly it has to go through more stringent standards. Not at Paragon. It is completely unacceptable. I paid for quality and received a very lackluster product and the dealership is just washing their hands with the matter. Needless to say I will never buy nor recommend this dealership to anyone. Very disappointed and disgusted More

(Updated 7/2018) Updating review - good service department ***UPDATED 07/2018*** I just returned my Acura lease and want to post a final review for this dealership. I am raising the review to 4 stars. After a ***UPDATED 07/2018*** I just returned my Acura lease and want to post a final review for this dealership. I am raising the review to 4 stars. After an incident with a different Acura dealer, I changed to having my car serviced at Paragon. I found their service department professional and friendly. With my experiences, I would come back here to try again for a sale if I’m in the market for another Acura. ***UPDATED 3/29/15**** I got a call from Bill, the general manager of Paragon. He assured me that it was a miscommunication and he had spoken to the manager who screwed up and the staff would be doing some additional communication training. I'm willing to give him the benefit of the doubt - Bill came across as genuine and concerned, and we had a pleasant and professional conversation. He invited me to reach out to him if I'm ever in the area. I will take him up on the offer. END UPDATE --------------------- ORIGINAL POST: I contacted Paragon Acura through the form on their website to ask about a TLX lease. I had a price from a different dealer, and wanted to see if they could beat it. I included the EXACT details of my deal(monthly, how much $ at signing, etc.), and asked them to contact me if they can beat it. I got a call very quickly and an offer of $20 less per month and was told to come in, so I came right after work. Before coming in, I let them know that I live in Staten Island (far enough away to be annoying), confirmed the deal, how much $ due at signing, etc. and the numbers were confirmed over the phone. (it seemed too good; but the girl on the phone told me it's the end of the month so they're offering great deals) When I got there, everything was going great, but magically my numbers included almost $4000 in taxes and fees. I asked them why I wasn't told this over the phone since I made it clear that the deal they were beating had everything rolled into the monthly. Their response was that I was told. Trust me, I wasn't - I double and triple confirmed the deal on the phone so I wouldn't waste my or their time. When I asked what the cap cost of the car they're selling me is, I was told something to the tune of "I don't know". Seriously, don't go here to do business - they pulled a fantastic bait and switch to lure me in and then waste my evening, don't let it happen to you! More

Very Poor Customer Service I bought 2012 Acura certified MDX a couple of weeks back. Which had few issues and the sales person gave me a we owe list for the same. I have schedul I bought 2012 Acura certified MDX a couple of weeks back. Which had few issues and the sales person gave me a we owe list for the same. I have scheduled the service appointment for the same to fix but the service person were horrible in explanation and made me to wait 45 minutes for loaner vehicle paper work. Also he gave the ETA as Monday but I called them today to check the same and they said car is in body shop and they will get the same by Wednesday only after they will do the remaining work and they were not giving ETA for the same now. Very disappointed with behavior. I am asking the superior to take a look at it and correct the same. More

Service Work Update Horrible Disappointing Please READ .. I had a disappointing and sad experience during my purchase of a 2015 TLX Advance 4 Wheel Drive . This is not my first time purchasing a car from Acur I had a disappointing and sad experience during my purchase of a 2015 TLX Advance 4 Wheel Drive . This is not my first time purchasing a car from Acura , this is actually my third vehicle from Acura and you would think Acura as a whole values their customer but honestly maybe they did in the past but NOT ANYMORE . The quality and moral of Acura has declined and is very low . I would like everyone to beware of this , first of all my brand new vehicle is 2 weeks old and is perfect now because I fixed the issue with great expense but it was all worth it . I would however like to write this post so everyone knows that when purchasing any 2015 Acura please be careful of these items I am going to mention . Inspect it yourself or question your sales and service consultant . Last Monday 17th November 2014 , I experienced a flat tire in Manhattan New York where I reside and to my amazement ......... the first thing anyone would do which is normal is fix it on your own so you take it to a tire shop or dealership to be fixed however this was not the case at all . The vehicle had NO SPARE TIRE and I was not told this at my initial sale / purchase which is HORRIBLE for any customer . The customer has to RIGHT TO KNOW and given the choice what to do but as a whole Acura making vehicles like this is NO GOOD because it is a HAZARD AND DANGER TO THE CUSTOMER . I understand TECHNOLOGY is changing but ACURA NEEDS TO PUT THIS OUT THERE TO ANY CUSTOMER as usual this a money making issue for Acura now because if they tell you the vehicle has no spare tire you have to purchase one on your own or purchase one with them . More expense for you . Coming back to me Current issue which is still going on as I have now picked this issue up with ACURA CLIENT RELATIONS , I have a case number so this is not a light issue especially for anyone with a new vehicle or old vehicle . While encountering my flat tire on Monday since there was no spare tire within the vehicle was angry and I began to use their " SO CALLED TIRE SEALANT KIT FOR A FLAT TIRE " in nutshell ACURA version of a tire pump which is horrible . THIS TIRE SEALANT PUMP SEALED NOTHING ............... NOTHING I TELL YOU . The pump NEVER WORKED ONE BIT . This was my second disappointment and not the wheel that had the flat had WHEEL LOCKS to my horror the SO CALLED KEY FOR THE WHEEL LOCK did not work at all and the vehicle comes with NO WRENCH to remove the wheel lock despite everything going on . As a whole all three items are very vital and dangerous to your life and everyone on this site should be aware of it . This is a big disappointment on Acura as a whole and they need to remodel and recheck their design of this vehicle next time or any other vehicle they would like to design . This vehicle is truly the best and very powerful however it lacks vital simple items which are important . The flat tire sealant pump does not work at all as I mentioned above please be aware and there is no spare tire for the customer unless you purchase one on your own or from the company . Therefore if you get a flat the pump ONLY works if your tire has a hole JUST THE RIGHT SIZE FOR THE PUMP TO WORK ............ so everyone out there please pay attention to this . The third thing on your tires as mentioned by me before , the wheel locks are placed on all four tires however the vehicle has a key which may or may not work and there is no wrench within the car to open the locks . This is a great risk and a definitely NO on Acura as a whole . I took my pump and wheel to be inspected and the service person never updated with the outcome and forgot me completely hence no help from him . POOR SERVICE . I don't recommend this place and please be aware of your purchase of any 2015 Acura models it is a SAFETY ISSUE FOR YOU AS A WHOLE . My situation is ongoing at the moment , as I am currently holding Acura Client Relation responsible to giving me a NEW BRAND TIRE SEALANT PUMP AND A NEW SPARE TIRE IN PLACE OF THIS ONE THAT REQUIRES FIXING , FREE OF CHARGE . PARAGON ACURA WAS OF NO HELP IN ASSISTING ME , THE SERVICE CONSULTANT is horrible and did not have the courtesy and professionalism to call me back concerning my tire pump and flat tire I left with him on Monday 11/24/2014 with any updates as I have to report this to Acura client relation , I called him after two days and he had the audacity to tell me he forgot to get back to me . POOR COMMUNICATION AND SERVICE FROM HIM , what a useless guy omg . At this time , I have fixed my tires with every penny I paid for which was all worth it , I purchased 4 BRAND NEW MICHELIN RUN FLAT TIRES THE BEST INDEED FROM TIRE/TIRERACK . NOW THIS IS fabulous service from them , my car runs amazing now . This expensive vehicle also came standard with GOODYEAR EAGLE TIRES not a good thing to begin with as well . Anyway I wish to say in my closing please guys out there be careful and be safe . Take care of your own vehicle as you can see I am fighting currently to get acknowledged for their mistake but I will fight to the end until this matter is solved . Thanks to my great efforts my vehicle is perfect now . More