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119 Reviews of Paragon Acura - Service Center
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August 22, 2016
Great service, as always! Kat was very helpful. Though I was down-hearted with the broken rear window at the start of Monday morning, I feel much better now after we found a go Kat was very helpful. Though I was down-hearted with the broken rear window at the start of Monday morning, I feel much better now after we found a good solution. Thank you very much for your help! More
by Ramrod
Employees Worked With
Kat
August 06, 2016
Lack of knowledge I left my MDX for service on Wednesday after a week wait for orders part to come and they promise within 4 days My mdx will be ready. I got call next I left my MDX for service on Wednesday after a week wait for orders part to come and they promise within 4 days My mdx will be ready. I got call next day of my mdx left saying your mdx still on service we will call when ready I left Wednesday got mail from paragon on Friday saying that my mdx ordered part arrived it's funny they told Tuesday they receive part and told me to left on Wednesday after that no response from Paragon I called no once answered transferred all over different locations Honda service area sales area and many times rings only and they disconnect left massage plenty of times no return call finally I got call Monday again promising Tuesday to be ready and I went to pick up Tuesday And as a matter of trust I left as soon as I rich home I noticed they removed my many parts from my car and didn't even put it back I called and informed they told me to come back before 7 pm and I went back at close to 6 pm they said come back tomorrow manager left for the day. I went next day manager was busy unable to meet service adviser told me to tags and do the paper work again and I waited they bring back as it is saying it was just like that. Trying to meet manager she told she will tell manager to call me later. I left never get called I called and finally able to talk he told me to come back wow then I went back he show to his service person telling him to listen to me and fix he took car after 30 min some different from loners vehicle person give me key told your car ready I took but still my some unlocked pard still missing it's terrible service I received. More
by R5151839
Employees Worked With
Service adviser Stephens F
March 13, 2016
Awesome! I went in for service and Alex told me I had a recall on my car. Then I spoke with Thomas who sold me my first car. And I walked out with my second ca I went in for service and Alex told me I had a recall on my car. Then I spoke with Thomas who sold me my first car. And I walked out with my second car! I definitely recommend him. He is an awesome sales person and gets you what you want. Thoma defiantly knows his job well! Thank You Thomas! I'm a happy customer! More
by gg427
Employees Worked With
Thomas Ng
February 08, 2016
Excellent and Professional! Friendly staff in Paragon Acura! Thomas Ng Is very proactive and doesn't waste any time, gave us the best options and feel great when we left. Excelle Friendly staff in Paragon Acura! Thomas Ng Is very proactive and doesn't waste any time, gave us the best options and feel great when we left. Excellent service! More
by J0hnr0d12
Employees Worked With
Thomas Ng
February 03, 2016
Service rep wasn't helpful and the dealer didn't provide me for a loaner. I was on foot for about 5 days. Had to pay a cab to get to places and get from the d rep wasn't helpful and the dealer didn't provide me for a loaner. I was on foot for about 5 days. Had to pay a cab to get to places and get from the dealer to my house. On top of the monthly payments I make I had to pay over $100 during that week because Paragon Acura couldn't supply me with a loaner. I love Acura but I'd never recommend Paragon. Try any other Acura dealer. More
by Blue
Employees Worked With
Stephanie Fernandez
December 08, 2015
The WORST service Ever! This was the WORST! Made an appointment online for a "Replace battery" light. Was made to wait 3 hours (!!!) to check battery, and only after I went u This was the WORST! Made an appointment online for a "Replace battery" light. Was made to wait 3 hours (!!!) to check battery, and only after I went up to ask and complain that the Service adviser bothered to go and check! Was told this battery also needs to be replaced for leaking acid (after less than 1 year!). This is a 5 minute job, but I was kept waiting 3.5 hours! Attitude from the service adviser and service technicians was that they were all doing me a big favor and I was a bother... When I was told that car was ready (just the battery was replaced!) I asked if felt pads were replaced on terminals and terminals were greased? Service adviser assured me that they were. I opened the hood and saw that he didn't even bother to check! No felt, No grease and Exposed Corroded wire off the positive terminal (fire hazard)! Service adviser is no-where to be found - decided to go to lunch. Loaner vehicle manager volunteered to help - he was Great and could not have been nicer! Car went back into work area. Shop was empty - no one to help. After waiting a while, both the Service adviser and service technician, that dropped in the battery, were found together in the break room. They started blaming each other and service technician Refused to install felt pads, to grease the terminals, or to secure exposed Corroded wire off the positive terminal!!! A senior mechanic agreed to take a look (another "favor"). He applied the grease, tightened contacts and covered exposed wires with electrical tape, confirming that it was a Fire Hazard + advising that wire in harness should be replaced (not in stock and would have to be ordered). Original factory battery was already replaced twice before by other Acura dealers for leaking acid over the last 4 years in other states. I brought in all the documents and explained situation and history. I asked to see Service Manager and was told he is not available - he is in a meeting. This is Not a good service and Not the way customers should be treated! Very Disappointed. Not a professional service! This was a Very Simple thing - just a battery replacement, don't even want to consider something serious! 2 days after this battery was replaced, "replace battery" message is back (obviously original issue was Not resolved) and original history/messages were not even cleared out. More
by Acura Steve
Employees Worked With
Did not note
December 01, 2015
Great customer service Very happy with the service I get at Paragon Acura. Took the car for service and and from the start I received a friendly and professional welcome fro Very happy with the service I get at Paragon Acura. Took the car for service and and from the start I received a friendly and professional welcome from Jasmine. She gave me detailed information as to what was going to be done to the vehicle and did a courtesy call for me to know when the vehicle was ready for pickup. True definition of customer service! More
by ilich
Employees Worked With
Jasmine Fernandez
November 03, 2015
Best dealer experience ever Bought my 2003 MDX for recall on airbags , I have never had such a pleasant experience at a dealer as I did here . Very pleasant and helpful , especia Bought my 2003 MDX for recall on airbags , I have never had such a pleasant experience at a dealer as I did here . Very pleasant and helpful , especially Stephanie Fernandez & Joe Pichardo , thanks again !! More
by Joe m
Employees Worked With
Stephanie Fernandez
September 19, 2015
Maintenance Service and Recall for AC John Mavrogiannis was a excellent service consultant. He was professional, pleasant and efficient. He took great care of my Acura MDX. I am very pleas John Mavrogiannis was a excellent service consultant. He was professional, pleasant and efficient. He took great care of my Acura MDX. I am very pleased with Paragon Acura and their service. More
by Zaida Lugo-Pichardo
Employees Worked With
Jon Mavrogiannis, Service Consultant
September 13, 2015
Thank you John for taking care of my Acura TSX It was treating working with John at Paragon Acura last Sunday for battery replacement and today for Alternator replacement. Rallye Acura refused to d It was treating working with John at Paragon Acura last Sunday for battery replacement and today for Alternator replacement. Rallye Acura refused to do the job saying they are not the selling Acura of my car but John at Paragon Acura tucker of it. They don't replace Alternator on Sunday but John went on did it for me caz I can't go there other days for job. Thank you John. More
by AcuraTSX
Employees Worked With
John
