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Paragon Acura - Service Center

Queens, NY

4.4
122 Reviews
Call Service Center (718) 550-6046

122 Reviews of Paragon Acura - Service Center

Sort by
March 22, 2025

I was very much impressed by Mohammed who was very helpful. His service was excellent and thorough! I will wholeheartedly recommend him. More

by jetapaek
Recommend Dealer
Yes
Employees Worked With
Mohammad Farooq
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 13, 2025

Excellent service and knowledgeable staff. Helped me unfold my lease problems with great explanation. Thank you! More

by Christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Matallana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Hossain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2025 -

Paragon Acura responded

Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience at Paragon Acura and that our knowledgeable staff was able to assist you with your lease questions. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

February 08, 2025

Excellent customer service. They go over and beyond to make your customers are satisfied. I would definitely recommend friends, family and colleagues to get services with Acura. More

by upscalephotos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadiya Afrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Paragon Acura responded

Thank you so much for your wonderful review! We truly appreciate your kind words about our customer service at Paragon Acura. It’s fantastic to hear that you felt we went above and beyond to ensure your satisfaction. Your recommendation means a lot to us, and we look forward to serving you and your friends and family in the future! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

November 15, 2024

Out of the last 10 years dealing with this dealership this is WORSE service ever More

by Terri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employee name not listed
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Nov 19, 2024 -

Paragon Acura responded

Thank you for your feedback. I understand that your recent experience with Paragon Acura did not meet your expectations, especially after a long history with us. We take your concerns seriously and would appreciate the opportunity to address them directly. Please feel free to reach out to me directly so we can discuss your experience in detail and work towards a resolution. Sincerely, Ana Quintero aquintero@paragonhonda.com

August 05, 2024

Excellent experience dealing with the service dept. I made a last minute appointment for a Friday afternoon and my car was taken in on time. I was met by advisor Alex Munoz, who was a pure delight to More

by OV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Munoz
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Aug 06, 2024 -

Paragon Acura responded

Thank you for your wonderful review! We are thrilled to hear that you had an excellent experience at Paragon Acura's service department. It's great to know that Alex provided you with outstanding service, answering all your questions and ensuring your car was ready on time. We strive to make every visit smooth and easy, and your feedback truly highlights that. We look forward to seeing you again for your next service appointment! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

June 10, 2024

Good evening, I am writing this review for my Service Advisor, Ms Delany Almonte. She was a pleasure to work with. She provided excellent service and was very helpful. More

by cpriest880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delany Almonte
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Jun 11, 2024 -

Paragon Acura responded

Thank you for sharing your positive experience with us at Paragon Acura! We truly appreciate your kind words about Delany. We are thrilled to hear that she provided you with excellent service and was very helpful. We look forward to welcoming you back for your future automotive needs. Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

September 30, 2023

The lease return is quick and seamless. The representative was very kind, attentive and personable More

by kris
Recommend Dealer
Yes
Employees Worked With
Peter Pazmino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Paragon Acura responded

Kris, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

August 25, 2023

Thank you so much for your services. Peter was a great associate. Super friendly, prompt, perfect person to work at Acura. More

by Azimpur63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Pazmino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2023 -

Paragon Acura responded

Thank you for this amazing review and shoutout for Peter! We really appreciate your business. Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

February 22, 2023

Knowledgeable Staff Who knows The Past and Current Models and Who Excells in Giving Advice More

by Dukes SLX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Pazmino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hili
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego Torres and Manuel Tavares
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Feb 23, 2023 -

Paragon Acura responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

April 22, 2022

Thomas Ng was very kind and patient to introduce and explain to me. There is also the perfect combination of top Acura inner shell design. I would recommend More

by Jason HE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Ng
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Apr 22, 2022 -

Jason HE responded

Thomas Ng was very kind and patient to introduce and explain to me. There is also the perfect combination of top Acura inner shell design. I would recommend

Apr 22, 2022 -

Jason HE responded

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Apr 22, 2022 -

Paragon Acura responded

Thank you for this amazing review! I really appreciate your business. Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com

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