Paragon Acura

Do not. .. and I mean DO NOT buy/lease/or even think about dealing with Paragon Acura. I'll start off by saying to avoid working with Luis. If you throw him a .. and I mean DO NOT buy/lease/or even think about dealing with Paragon Acura. I'll start off by saying to avoid working with Luis. If you throw him an offer, he'll storm off, complain, and then get mad at you that he'll get "fired" for offering a number that isn't in their ballpark. This is the kind of dealership that came out running while I was halfway in the street because they couldn't afford to lose a sale after I walked away. They will scam you to no end and do the bare minimum to prepare a CPO car for you. I purchased a 2022 MDX ASPEC from them, CPO, and since the day I drove it off the lot, issues beyond issues have come up. The car was sold to me completely out of alignment, two bent rims, 0 antifreeze in the reservoir, worn front and rear brakes etc. just to name a few things. MAKE SURE you test drive their cars on the highway as their test drive route around the block does not allow you to feel or see any potential issues. I have been horsed around by Paragon Acura, having to go back and forth and fighting for an alignment and to fix other ongoing issues. I recently found out that two of my rims are bent due to the previous owner hitting a curb. The CARFAX states that they had fixed the wheels, but clearly they're still bent according to my mechanic and due to heavy vibrations on the highway. I was denied new rims and basically told that its my problem as they claimed that the car passed inspection... Clearly a High Volume dealership means they don't care about their vehicles. You guys need to step your game up. It's embarrassing that you guys can even call yourselves a dealership. They are not customer-focused nor do they put the customer first. Buyers BEWARE... there are better options/dealerships elsewhere that won't screw you. Don't be fooled. More

Jahsid took the time to show me a use RDX. Love the Car and took a spin to test it out. I was sold the minute I sat in the car. Their finance dept was very helpful in getting me a great deal t Love the Car and took a spin to test it out. I was sold the minute I sat in the car. Their finance dept was very helpful in getting me a great deal to purchase the car, got to thank Sammy for that. Highly recommened getting either a new car or a use one. More

I arrived, they let me take a look at the car, scheduled a test drive the next day and liked it. Cut a deal that works within my budget and drove off. Jahsid did all the leg work. 10/10 a test drive the next day and liked it. Cut a deal that works within my budget and drove off. Jahsid did all the leg work. 10/10 More

I made an appointment to view two cars at first thing in the morning. The night before I called to confirm that both cars were still available. Not only were they unavailable but I had to wait 45 minutes be the morning. The night before I called to confirm that both cars were still available. Not only were they unavailable but I had to wait 45 minutes before I was told. I understand that they don’t necessarily have all the vehicles that they advertise, but that’s why I called the night before. I had a long way to drive, I should have at least been notified as soon as I got there. I wasted a whole morning for nothing. More

I traveled 4 hours to get to the place and it was worth it because they delivered the car to me the same day, thanks to the seller Jahsid) excellent service. without credit and easy payments alone, I'm wai it because they delivered the car to me the same day, thanks to the seller Jahsid) excellent service. without credit and easy payments alone, I'm waiting for my other key 🔑 I only received one but I trust that they will send it to me soon: jahsid speaks Spanish, English More

Bryan was amazing, he made sure to help me with everything suitable for me. HIGHLY RECOMMEND everything suitable for me. HIGHLY RECOMMEND More

Bryan is the best. He listens to what you are looking for and he shows you multiple options available. He made the whole process smooth. Once all the paperwork was done He listens to what you are looking for and he shows you multiple options available. He made the whole process smooth. Once all the paperwork was done, he had my new car ready to go. I will recommend everyone to him and I will be going back when it’s time for me to trade my car in. More

Justin Hili is the man! Purchased a brand new 2024 TLX Type S Acura a little over a week ago. Justin Hili MADE SURE before, during and after that my TOTAL PROCESS was fair, Purchased a brand new 2024 TLX Type S Acura a little over a week ago. Justin Hili MADE SURE before, during and after that my TOTAL PROCESS was fair, equitable and satisfying. He is a communicator with a heart --and he LISTENS! He is very decisive in his approach and a beneficial outcome for all his customers is his goal. Paragon Acura is blessed to have him. More

Purchased my first SUV the other day, the entire experience was smooth and easy. Highly recommended going in and seeing Bryan if you’re in the market for a new car, he was nothing but great! experience was smooth and easy. Highly recommended going in and seeing Bryan if you’re in the market for a new car, he was nothing but great! More

Today, I had a very disappointing experience at this place. I inquired about a car and explained that I commute from NJ to NY, emphasizing that I couldn’t come unless there was an initial agreement for place. I inquired about a car and explained that I commute from NJ to NY, emphasizing that I couldn’t come unless there was an initial agreement for $24k. I reiterated this request multiple times over the phone and confirmed it with the salesperson. Despite this, when I arrived, I was told tha by Alana that my sales rep should Brian but he was busy. She discussed the sales with me and then told me we couldn’t discount the car that much. After commuting three hours and leaving work early, I’m extremely upset and disappointed. More